couldn't remove a night from my reservation

[Happy99]

We have a stay for November for 8 nights. We finally got around to doing flights and due to cost of flights we decided to stay a couple of nights less. When I called to change my reservation to 6 nights the person I spoke to said that the room category we are in is not available for the shorter say and I cannot change my reservation. When I questioned her about it, told I have done this multiple times in the past, she said it is a new policy. I asked to be transferred to a supervisor. The supervisor said that because it has to do with my flight change she could make an exception but it is a new policy and the room category you are in has to be available even if you are removing nights Or the option is to change the room to what is available. i.e, if you have standard view but only water view is available you would have to change to that

I am in shock, 15 years going to Disney and never heard of this. They did say this is a new policy as of this week, but I can't for the life of me figure out how they can tell you it isn't there when you had the nights to begin with and just removing a day or two.

Can anyone share any information on this?
I also posted this on the Disney resort board but thought it probably belonged here

Thanks

 

[scrappinginontario]

I've never heard of this either. Can you make a brand new booking and if so, cancel the first one afterwards?

 

[aaarcher86]

Nvmnd. I saw the other thread.

One will probably be locked since it's a dup thread.