Costco Question

[RivShore]

We booked a wish cruise through Costco and have not gotten any communications or mailings from DCL. No initial packet, no luggage tags, no nothing. When we called DCL, they said they sent everything to Costco. When we called Costco, they said they haven't received anything.

Is this a common problem? Any ideas on how to fix it for future sailings?

 

[happycamper47]

The only thing we ever get directly from DCL, when we use a TA are the luggage tags, about 2 weeks give or take before the cruise. All the confirmation or other mailings are forwarded by the TA. Just paid off an Oct cruise today and the "Bibbidi, Bobbidi, Booked" email was forwarded from the TA.

- Forwarded message ---------
From: Disney Cruise Line <DisneyCruiseLine@familyvacations-disneycruise.com>
Date: Wed, Apr 19, 2023 at 10:22 AM
Subject: Bibbidi, bobbidi, booked! [our name | 40-----7]
To: <travel agent's emailt>

 

[dcassetta]

DCL doesn’t really send out pre-cruise literature like they used to. And the arrival of luggage tags is relatively inconsistent these days. They’re nice to have at home, but you actually don’t need them because you can just get them when you arrive at port. The other documentation you need like your port arrival form will be available when you check in for the cruise 30 days before sailing. What other documents are you looking for?

 

[RivShore]

DCL doesn’t really send out pre-cruise literature like they used to. And the arrival of luggage tags is relatively inconsistent these days. They’re nice to have at home, but you actually don’t need them because you can just get them when you arrive at port. The other documentation you need like your port arrival form will be available when you check in for the cruise 30 days before sailing. What other documents are you looking for?

It was mainly the luggage tags we were looking for. Called about them today and got the runaround from both Costco and DCL (we are about a week out so they should have been here). Good to know its not just us. Thanks!

 

[Carohs]

DCL will mail out tags. Sometimes they drop the ball and send them late. Our merry time ones we got about a week prior, shipped with overnight delivery. Anyone else in your sailing get them yet?

 

[RivShore]

DCL will mail out tags. Sometimes they drop the ball and send them late. Our merry time ones we got about a week prior, shipped with overnight delivery. Anyone else in your sailing get them yet?

Yes, some have gotten them some have not, so a mixed bag.

 

[OpieDoodle]

I want to say on our last DCL cruise we booked through Costco but I'm pretty sure the tags were mailed directly from DCL. Its been a while so I may be wrong tho.

 

[dcassetta]

I want to say on our last DCL cruise we booked through Costco but I'm pretty sure the tags were mailed directly from DCL. Its been a while so I may be wrong tho.

I always use Costco. The tags, when they arrive, come from DCL.