Coronavirus and DCL Megathread - Suspension of Departures for the fleet until early November. Booking only available from early December.

[NokOnHarts]

She was able to confirm a few things for me:
-My placeholder could still be applied towards my new cruise along with the 125%.
-My $100 OBC would also carry over as well
-I could still cancel the cruise up to 24 hours before embarkation.

This was also my experience for my canceled cruise / re-booking except when I asked about being able to cancel in the future I was told it followed the new PIF date. Do you know if you were told up to 24 hrs before embarkation because your cruise is happening within a few months or would any cruise you picked have followed this? Not having to make a decision to keep or cancel months before the sailing would really be helpful.

 

[mmouse37]

I thought about switching to this, but ports are blah.

They are blah and we have done the Panama Canal cruise twice already but our friends have never done it. If the ports were better I would love to do it again.

MJ

 

[Garyjames220]

25% of your initial fare

of your new fare?

so if cruise u rebooked cost more you would get a wee bit more?

 

[Candycane83]

of your new fare?

so if cruise u rebooked cost more you would get a wee bit more?

I agree with this... should be the one you are currently booked on as that cruise is the one being cancelled. I’m on the same boat by the way, but still waiting for my Med cruise to be cancelled.

 

[DIS_MIKE]

This was also my experience for my canceled cruise / re-booking except when I asked about being able to cancel in the future I was told it followed the new PIF date. Do you know if you were told up to 24 hrs before embarkation because your cruise is happening within a few months or would any cruise you picked have followed this? Not having to make a decision to keep or cancel months before the sailing would really be helpful.

The CM was a little hesitant when I asked about the 24 hour policy still being in effect. I would call for further clarification but they said it would be before embark and I assumed this was so because I was already PIF from my previous cruise. As for if it would still apply for a cruise I picked in 2021....? I'm not too sure on that one.

 

[randumb0]

of your new fare?

so if cruise u rebooked cost more you would get a wee bit more?

25% of your out of pocket for the first cruise that you paid for

 

[monkeydawn]

I think that’s part of your cruise refund. I have a total of six refund charges so far, and two of them were for $50. I only paid twice (deposit and balance) so no clue why all these random amounts are coming in. I’m still $252 short also.

I did not have a cruise booked. They are refunding on a cruise I took last September (the one and only DCL Ive ever scheduled). Asked the two families I cruised with if they had any refunds. One had 3 refunds totaling $100, the other had nothing. The family with the refund was only refunded on the card they used to book the cruise, not the card used on the ship. I paid for the other persons cruise so it makes sense that she got no refund in light of that.

 

[Garyjames220]

25% of your out of pocket for the first cruise that you paid for

U sure

I had a April cruise and re booked a Europe one for sept which is 900 more. Surly it's 25% of the new cruise. I'm guessing they give you another 15 months from your new cancelled cruise date of sailing

 

[Astrogal]

If a cruise is cancelled by Disney, has anyone tried to get a their party trip insurance to refund them?

 

[MomOTwins]

U sure

I had a April cruise and re booked a Europe one for sept which is 900 more. Surly it's 25% of the new cruise. I'm guessing they give you another 15 months from your new cancelled cruise date of sailing

Did you pay the 900 more or was it covered by the 25% credit from your first cruise? Under the terms of the 125%, it is not really on the cruise fare, it's based on the amount you paid with your own funds. In most cases, that is going to be the original cruise's fare. But if you actually paid the difference, I think in that case I would make the argument to disney it should be based on the second cruise fare since that is what you paid.

 

[Princess and Queen]

Yes, I had Allianz insurance through AAA. They need proof the cruise is cancelled, but they will give you a refund(although I haven't received the refund yey).

 

[MomOTwins]

If a cruise is cancelled by Disney, has anyone tried to get a their party trip insurance to refund them?

Yes, I had Allianz insurance through AAA. They need proof the cruise is cancelled, but they will give you a refund(although I haven't received the refund yey).

I guess I'm a little confused by this--a refund of what? Insurance will only pay amounts not reimbursable to you by the cruise line. If a cruise is cancelled by Disney, you are eligible for a 100% refund.

 

[randumb0]

Yes, I had Allianz insurance through AAA. They need proof the cruise is cancelled, but they will give you a refund(although I haven't received the refund yey).

A refund of what? Disney will give you back of your money. There is no basis for an insurance claim

 

[cruisehopeful]

A refund of what? Disney will give you back of your money. There is no basis for an insurance claim

Are they getting their trip insurance refunded? I didn't even think that was a possibility. I have Allianz, too, but my cruise would have already sailed. I guess I can email them and ask if they are refunding the cost of the insurance since the trip didn't take place. Sounds odd, but maybe they are doing that.

I don't think that's the case. Top of Allianz page says, "
We are currently experiencing high call volume. To avoid long wait times, please use our self-service options on this website.
IMPORTANT: Our travel protection plans generally do not cover losses related to COVID-19. For more details, please read our coverage alert. Additionally, given the rapid rise in travel bans, please ensure that no travel ban is in place during your dates of travel prior to purchasing a travel protection plan. Our plans do not cover losses directly or indirectly due to government-imposed travel bans or similar restrictions related to COVID-19, and we therefore highly recommend that you do NOT purchase a travel protection plan for such conditions."

After clicking the link and reading it, it does look like they will refund the cost of the insurance if I call.

 

[princessmommyx3]

I guess I'm a little confused by this--a refund of what? Insurance will only pay amounts not reimbursable to you by the cruise line. If a cruise is cancelled by Disney, you are eligible for a 100% refund.

A refund of what? Disney will give you back of your money. There is no basis for an insurance claim

They mean the cost of the insurance policy - the cost of the premium. Many policies will refund that to you if you cancel your trip and have not made any claims on the policy.

 

[DIS_MIKE]

I just got off the phone with Delta. I guess it pays to be a Platinum Medallion member because I called the dedicated line and was on hold for less than a minute. I explained to the rep that my cruise was canceled and she told me I had eCredits coming to me that were good for two years from the original fly date. It was a pretty simple process but at least it's done now.

I decided to take advantage of the 125% offer from DCL and re-booked for August (fingers crossed that it goes) so I've got a good four months to see how this all plays out.

 

[cruisehopeful]

I called Allianz and got through without any wait. I was given instructions on how to request a refund for the cost of my policy. I had a choice to let them put the policy on hold for up to 2 years, but I preferred the refund. I was told it could take 7-10 days to hear back. I enclosed the letter from DCL cancelling my cruise and a copy of my cruise cancelled from Costco. They wanted proof that I had a refund. Hopefully, what I sent was good enough. If I have to send copies of my refunds, I have tons of little amounts refunded by DCL and it looks like it doesn't make any sense.

 

[Garyjames220]

Did you pay the 900 more or was it covered by the 25% credit from your first cruise? Under the terms of the 125%, it is not really on the cruise fare, it's based on the amount you paid with your own funds. In most cases, that is going to be the original cruise's fare. But if you actually paid the difference, I think in that case I would make the argument to disney it should be based on the second cruise fare since that is what you paid.

So I had my full cruise paid off. I then changed that over to a new cruise with the full amount I paid plus the 25% credit plus another 900 out of pocket

 

[Astrogal]

I called Allianz and got through without any wait. I was given instructions on how to request a refund for the cost of my policy. I had a choice to let them put the policy on hold for up to 2 years, but I preferred the refund. I was told it could take 7-10 days to hear back. I enclosed the letter from DCL cancelling my cruise and a copy of my cruise cancelled from Costco. They wanted proof that I had a refund. Hopefully, what I sent was good enough. If I have to send copies of my refunds, I have tons of little amounts refunded by DCL and it looks like it doesn't make any sense.

Thanks! I will call them with the cancellation information and see if they can reimburse the premium.

 

[travelmomof3]

Are they getting their trip insurance refunded? I didn't even think that was a possibility. I have Allianz, too, but my cruise would have already sailed. I guess I can email them and ask if they are refunding the cost of the insurance since the trip didn't take place. Sounds odd, but maybe they are doing that.

I don't think that's the case. Top of Allianz page says, "
We are currently experiencing high call volume. To avoid long wait times, please use our self-service options on this website.
IMPORTANT: Our travel protection plans generally do not cover losses related to COVID-19. For more details, please read our coverage alert. Additionally, given the rapid rise in travel bans, please ensure that no travel ban is in place during your dates of travel prior to purchasing a travel protection plan. Our plans do not cover losses directly or indirectly due to government-imposed travel bans or similar restrictions related to COVID-19, and we therefore highly recommend that you do NOT purchase a travel protection plan for such conditions."

After clicking the link and reading it, it does look like they will refund the cost of the insurance if I call.

I didn't call, I emailed and the cancellation of my insurance through Allianz was quick. Refunded quick as well.