This was my family's first time at Disney. We took the Magical Express, which was wonderful. Didn't have to lug our luggage anywhere.

I did the online check in and got on that line when I arrived but the regular check in line moved quicker that the online check in. When I got up to the counter, I felt like I was checking into a Marriott...nothing "magical" or overenthusiastic CM's. She told me I was in Ranchos 7A...I sent a fax to be in 8a or 9b but didn't get it and I didn't fight it. We then walked to our room. THAT IS A WALK!

Let's just say I got my exercise in these past 5 days.
When we got there the room was awesome...clean...and neat. The beds were comfy! Then I had to do a milk run for my toddler and I forgot to tell the staff I needed a microwave in my room (which I got in 25 minutes) so I walked all the way back to el centro and then back again to the room. By the time I got back, I was sweating!
Thankfully, we found that our bus stop (stop #3) was right around the corner from our hotel. We never waited for a bus for more than 5 minutes. But let me tell you about the buses...they are FREEZING!! In fact I am sick from the buses being so cold!

So remember to bring a sweatshirt at night..even in the daytime...while you're riding those buses! This is coming from a NY girl!
We ate in the Pepper Market most of the time...at first I was confused how to work the system but it was easy after a while. If anyone was there the same time as I was....we were the family with the two boys and the DVD player. Yep...sue me...I like to eat a meal without my toddler screaming so I bring a DVD player. Geez...the looks and the head shakes you get from some people
for playing a cartoon for your kid, while you grab a bite to eat.
Anyway...the first night we ate at 7:30pm. Bad idea. It took my husband 35 minutes to get two hamburgers and my son a plate of chicken nuggets and fries. The hamburger was good...but didn't agree with my stomach so I didn't feel good the rest of the night.

We got there for dinner another night right before 5 o'clock. Much better!

No lines...no waiting...nice and quiet. They refill your drinks like crazy and they're QUICK!

Have the BIG pizza...it's yummy. We ordered two one night and brought it back to the room for a late night snack.
We grabbed some food in the morning as well. We ate the egg, cheese and bacon on a croissant...that was good but the sandwiches that had the Italian cold cuts on it was kinda gross. The bread was so HARD and the cold cuts weren't that good. Stick to the breakfast sandwiches. The chocolate chip muffins were delish!
We ate mostly outside in the morning while the birds flocked around. If you look over the side by the lake...the turtles come by and try to grab a bite to eat as well.
Checking out was pretty good...they left a note on the door with all our charges...flight info...Magical Express pick up time. We didn't have to check out at the front desk. Mousekeeping came in around 11:30. They knocked twice and then began to open the door. She mumbled something and shuffled out the door when I told her we weren't ready.

They received no tips from us....I cleaned up the room with my husband before we left...they didn't have to do much but pick up our towels, vacuum and change the sheets. They didn't make any towel animals or do anything fun for the kids. Sorry...

We called to have them pick us up and bring our luggage to the front. They picked us up and brought us to the front on a golf cart. Those gold carts are pretty dangerous. They look out for the other golf carts more than they do for kids and parents. So if you have kids...tell them to watch out!
The pools were awesome. Someone did throw up in the pool one of the days but we were in the quiet pool so...phew!!

We spent most of our days in the quiet pool. That slide in the main pool was great! We went down it a few times.
No real "magic" at the hotel. I wasn't expecting a parade because my family was there but I thought they would so something special for our kids' first visit. When I booked the trip he said there would be a little surprise...I guess that was the my first visit trip pins? My son wore his the whole trip and no one said boo to him.
Did I love the hotel? Yes
Would I come back here? Maybe...if I wasn't in no man's land...
Did I love walking all that way? No (and I'm a young 33 year old in good shape)
I would just love some more enthusiasm from the staff that worked there. I mean, it IS a Disney hotel...right? I'm not trying to sound like a

snob but I needed a little bit more pixie dust...
So all in all...I would give CSR a

.
We really enjoyed our stay.