magpie889
Mouseketeer
- Joined
- Feb 12, 2010
- Messages
- 220
The food is good but the customer service is awful. We had an overall negative experience. We had an ADR (DDP), waited 45 minutes, and the seater gave 2 different parties of 4 (the same size as ours) with ADR times AFTER ours tables before us because those people gave them some $$. When I complained to the manager about this, he basically told me to either sit down and wait until we were called and stop bothering him or cancel our ADR. I wrote a letter to WDW after this, and they did offer a profuse apology and said this was definitely not typical behavior. Still, it left a bad impression on us. We won't go back. BTW: This was in December 2008.
WOW! That does not sound like Disney at all!