I also think their prices are high, but when they get a really good one, like they did this year with my 3 boys in suits for the first time in their lives, with perfect smiles, etc. Of course I had to buy it!
The one thing I think that company does, which is classy, is to willingly give a release at their website so that you can make copies of the pictures when you get home. I had found out about it ahead of time on this board, but it is nice to here they also tell people about it on board, if you ask.
If they hadn't had the release, I would have spent a lot more buying copies of that picture for all my family!
I did save some money though with my digital camera with the characters taking pictures myself. The CM with the characters will even take a picture for you with your own camera if you ask.