Hilary
There's always something new to learn!
- Joined
- Feb 10, 2000
- Messages
- 6,483
I know it's been mentioned on here before, so I thought I'd post the reply I've received from Continental in response to my email asking if the planned cessation of the Bristol/Newark route is permanent:
Thank you for contacting Continental Airlines. We genuinely regret when our business decisions are viewed negatively by our valued customers. Our decision to end service in Bristol, U.K., came as a result of continued operational losses. The daily service from Newark to Bristol will continue through November 6, 2010. Customers with reservations for flights beyond that date will be contacted and offered alternative travel plans or refunds. Continental Airlines will not provide reimbursement for added expenses as a result of the market withdrawal. You may request a full refund of your tickets if you are not completely satisfied with your new travel plans. Please accept my apology for any disappointment and inconvenience this decision causes. I will include your comments in our Customer Care Report, which is distributed to senior management throughout our company for internal review. We appreciate your business and look forward to welcoming you onboard your next Continental Airlines flight.
It doesn't actually answer the question about how permanent this will be, but it doesn't sound to me as though a reprieve is likely. Oh well, we enjoyed it while it lasted
Thank you for contacting Continental Airlines. We genuinely regret when our business decisions are viewed negatively by our valued customers. Our decision to end service in Bristol, U.K., came as a result of continued operational losses. The daily service from Newark to Bristol will continue through November 6, 2010. Customers with reservations for flights beyond that date will be contacted and offered alternative travel plans or refunds. Continental Airlines will not provide reimbursement for added expenses as a result of the market withdrawal. You may request a full refund of your tickets if you are not completely satisfied with your new travel plans. Please accept my apology for any disappointment and inconvenience this decision causes. I will include your comments in our Customer Care Report, which is distributed to senior management throughout our company for internal review. We appreciate your business and look forward to welcoming you onboard your next Continental Airlines flight.
It doesn't actually answer the question about how permanent this will be, but it doesn't sound to me as though a reprieve is likely. Oh well, we enjoyed it while it lasted
