Contemporary Concierge...anyone?

[craig]

Can anyone tell me their expierences with the Contemporary's concierge?

 

[cinmell]

We stayed at the Contemporary Tower Club (12th floor) from May 2-11. It was a great vacation!
We arrived at the restort around 11:30 am and our room was ready. When we got off the elevator at the 12th floor, Cory from Concierge was there to greet us and explained concierge to us (my husband and I had stayed on 12th floor in the past but it was the first time for my mother).

We got to our room which was a MK view with an amazing view. The room was very bright and clean. The day maid service was good. The turn down service at night was okay. The first night they didn't show up until right before 10:00 and I believe turndown is from 6-10 but we have a 2 year old so that was too late for us. We requested between 6 and 7. We didn't care about the sheets being turned down, we just wanted fresh towels. At turndown, the trash barrels were emptied, towels replenished and old towels taken away, the radio was on low and there were chocolates on the pillows. The maid also positioned stuffed animals in cute ways.

The offerings in the morning were Krispy Kreme donuts, danish, bagels, cream cheese, jelly, cereal, minin muffins, coffee, milk, chocolate milk, orange juice and cranberry juice (I may have forgotten a thing or two). In the afternoon there were cookies, brownies, cupcakes, rice crispie treats, lemonade and sometimes there were chips.

The view was incredible! We were able to watch the castle turn colors at night, watch the monorail and ferries in Seven Seas Lagoon, look at the Polynesian and GF and watch the GF and Polynesian's viewing of the EWP from our room. When I was vidoe taping the view from the balcony, I zoomed in on Splash Mountain and was able to see tiny logs going down the drop on Splash Mountain. We watched fireworks on the 6th and 10th from our room.

The concierge staff was great, even before we arrived they were very helpful. They arranged to have a card from mickey and a couple of things in our room waiting for my daughter when we arrived. We were in WDW for 10 days which included 2 Saturdays. We requested CRT on our First Saturday which they got for us. Then for some reason they also obtained a CRT PS for the second saturday on May 10th. We cancelled that one early in the week because we didn't need to go twice. They also made a Hoop Dee Doo reservation for us a week in advance of when we wanted to go. When ever we came into the concierge area or got off the elevator, we were greeted with a smile and a Hello, good morning, have a magical day or something to that effect. We called the day before to request a late check out and we were allowed to check out at 1pm rather than 11am which was great!