SEveral years ago, we were not yet behind, but were in serious debt. We went to CCCS, they worked with us to understand the debt we had, and then went to our creditors and worked out arrangements for zero- or low-interest repayment -- we repayed all the debts in full. We had a very minor drop in our credit score -- so minor that shortly after that, we were able to buy both a new car and a new house with no problems and excellent credit. We had a fixed payment amount with a small amount added to cover CCCS's cost, we sent the payment to CCCS each month, and they faithfully made the payment for us. We paid it off quickly and painlessly.
More recently, we went back to them with a much larger problem (due to some job losses), and they helped us determine what to do to manage this debt. I think they have always been fair, reasonable and understanding -- not judgmental, but always realistic. I would highly recommend them, especially if you feel stressed by your debt problems -- we felt that they helped us relieve our stress and get us on the right path.
Erin