confused about CR reservation

[luvdmouse]

I'm travelling with my own family plus my two special needs adult brothers and mom. I called to check to see if there were any codes applicable and the CM put me on hold for a long time. When she came back she told me to let Disney know about my DBs when I make ressies. She told me she requested a second room with a roll in shower for my mom and brothers at no extra charge. Has this happened to anyone else? It's a lovely gesture, but I am just confused. Are they connecting? My family needed 2 queen beds, so I am guessing I will need to call back and check. One brother is down's with oxygen, major medical equipment and a wheelchair. He does transport out of it and that's what I told the CM. So, I am not quite sure what to expect. If this has happened to you, please let me know about your experiences.

 

[SueM in MN]

It sounds like the CM contacted the Special Reservation (special needs department) number for you. That would explain what happened.
You needed a room for 3 people (your 2 brothers and your mom). I'm not sure how many are in the rest of your party, but the important part is the 3 people - 2 with special needs. Normally, 3 people would sleep in one room with 2 queen beds.
If your brother needed a room with a roll in shower and needed room for his medical equipment, the room that would fit his needs would have a king size bed. Since only 2 people can sleep in a king size bed, that room would not be "large" enough for 3 people. It wouldn't be fair to charge them for 2 rooms when the reason they can't "fit" in one room is your brother's special needs. So, in situations like this, 2 connecting rooms are supplied. It is a nice gesture, but it's also a necessity in certain situations (and is actually required by the ADA in some situations).

I would call back and verify, but it's very likely that this is what happened and, yes, it has happened before.
This is the phone number for Resort Special Reservations: 407-939-7807 (TTY: 407-939-7670)

 

[luvdmouse]

thank you so much for clearing that up! Lisa