Confirmation Letter/Reservation Errors

[CBCit]

It seems that from whats posted here and on the Rates and Codes section of this board that there are alot of confirmation letters going out that are incorrect and/or problems with reservations that were made last Wed and Thurs. when the AP/FL Resident rates broke out. Although I know they had a huge volume of calls and reservations cancelled,changed,etc.,you would think Disney would have it under control. I never booked with a discount this soon in the process,does this happen every time?

 

[Yardbird]

That could explain why I got a cancellation letter in the mail today. Last week I got the packet in the mail that always comes after making a reservation, and it had everything in it but the confirmation letter. I phoned MS and told them that I hadn't received my confirmation letter and they said that they would get one out. So today, we got a letter saying that our reservation had been cancelled. Since the reservation was only for one night, the last night of our dvc stay, I didn't panic too much. I called immediately, and they kept me on hold while they checked records. The person I spoke with said that they would once again charge my card, and re-instate my reservation.

Now I have check our credit card statemet to be sure that I was charged and credited correctly. I know that they are very busy, and mistakes are bound to be made. But we also have to keep track on our end!