When we arrived at Animal Kingdom Lodge, the bellman had our room keys and welcome package ready and waiting.
The welcome package contained a letter.. welcoming us to concierge and outlined the services and a personal itinerary of things we had booked so far (ie) meals...
I go the same sort of package at check in at the GF. But before we arrived, maybe two weeks out, we got a phone call from a concierge CM asking us if there was anything he could do for us.
Hello, emmett w.smith jr. Yes, we have had welcome letters waiting for us along with flowers and/or fruit & nut baskets when we have checked into a few of our WDW suites. I think that personal touch is always such an unexpected thrill. Will you be checking into a suite on your next WDW stay?