Concierge traveling with non-concierge recent experiences?

I did specify things that don't have a limited number of spots.

I think the issue is if Concierge is doing it for some activities they would have to do it for all - which does include the limited space excursions and other things.
 
I think the issue is if Concierge is doing it for some activities they would have to do it for all - which does include the limited space excursions and other things.

I wouldn't expect them to. Disney is better than many of the other lines at telling passengers 'No' when it's appropriate.
 
I wouldn't expect them to. Disney is better than many of the other lines at telling passengers 'No' when it's appropriate.

BUT from the reports given, there have not been limitations put on the activities that they will book for others. Therefore someone sailing concierge would be perfectly ok within the precedent to ask them to book any of the activities for everyone in their linked cabins.

I think the bottom line is it's a slippery slope that could easily be taken advantage of that is really not fair to people who don't have friends who cruise in concierge to get them things. And if concierge is as tip-dependent for any money as some on here report (saying that they don't get any salary from the line), they are NOT going to want to jeopardize that by saying "no" to concierge guests. If anything, you're LESS likely to hear "no" from concierge than guest services.
 
The honest truth is that if people want concierge perks for everyone they are cruising with, all of those cruisers should be booked in concierge.

On our Wonder cruise in December we spoke with numerous crew members and officers who are responsible for concierge. It was interesting to learn that the added expectations/requests(demands) for concierge are being driven by the Cat Vs. More and more cruisers are requesting services for non-concierge friends and family, creating much more work for the concierge staff. Just imagine that each and every concierge booking requested additional services for just one other non-concierge stateroom. You would double the workload of the onboard concierge staff, taking away services from concierge guests who have paid the higher fares to sail in concierge.

Completely agree that it is unfair to other non-concierge guests to be able to receive early registrations via concierge if a concierge booking is linked to a non-concierge booking.
 

☆☆Please note that we are able to take requests and book activities for the concierge stateroom and up to (4) linked non-concierge staterooms for all "shared" activities **

The above quote is from the email we got from shoreside before our booking date. As long as you are linked and doing an activity together sounds like it's ok.

The honest truth is that if people want concierge perks for everyone they are cruising with, all of those cruisers should be booked in concierge.

On our Wonder cruise in December we spoke with numerous crew members and officers who are responsible for concierge. It was interesting to learn that the added expectations/requests(demands) for concierge are being driven by the Cat Vs. More and more cruisers are requesting services for non-concierge friends and family, creating much more work for the concierge staff. Just imagine that each and every concierge booking requested additional services for just one other non-concierge stateroom. You would double the workload of the onboard concierge staff, taking away services from concierge guests who have paid the higher fares to sail in concierge.

Completely agree that it is unfair to other non-concierge guests to be able to receive early registrations via concierge if a concierge booking is linked to a non-concierge booking.

From what Laughfreely said it sounds like DCL disagrees about it being unfair... I'm kind of surprised the limit is 4 staterooms PER concierge room! I suppose its not that much extra work to add in some stateroom numbers when making reservations? I'd imagine the cat Vs are going to make more requests... I bet that is where the lions share of concierge newbies start these days.
 
In our experience (as someone that travels concierge and sometimes has non-concierge guests with us), we've yet to be asked to justify the # of people we wanted for a dining reservation (ie., Remy or Palo). We made our requests for date, time and # of guests and that is what we usually got. Linked reservations would be seated together in the MDR (as I understand it) regardless of concierge or not. As to other things like the spa, our friends have always booked that separate.

I've also had shoreside concierge book us and our non-concierge friends for things we did not ask for. Last cruise, I did not ask for princess meet & greet tickets, but did request Elsa/Anna for my cabin. Shoreside booked Elsa/Anna for ALL reservations we were linked to as well as the Princess Meet & Greet that we did not request. I ended up giving our extra tickets away to people on a cruise group that were not able to get what they wanted.

Just something to consider. It seems to be, as stated earlier, Disney's policy for Shoreside to just book 'shared' activities for linked parties regardless type of cabin.

Shoreside is different than the concierge on board too. I feel that should be noted as well. Shoreside does not, as I understand, get any part of the tips you give on board to the concierge staff.
 
Hi we are traveling concierge with 2 family members in a non concierge room. Our reservations are linked. I was able to book excursions, tastings, cabana and meals for our entire group through shoreside services when my window opened. I think the important thing is to make sure your reservations are linked. Hope this helps.
How many days prior to departure did you book your activities?
 
My friend's family will only sail concierge and we finally cruised together this last May on the Wonder. (Let me note that we were not concierge.)

We did not link our reservations since they wanted second seating and we prefer to eat at first seating since my niece is 2 years old. She did offer to book Palo together and originally booked it, but she had concerns about her child's lunch... so I ended up booking our own Palo when our booking period opened.

I know I am going to either stir up "talk" about this or cause an issue... but she did bring us up to the concierge lounge a few times where we just hung out. Her child and my nephew are good friends, so the two of them would play since it was always empty in concierge sun deck.
 
My friend's family will only sail concierge and we finally cruised together this last May on the Wonder. (Let me note that we were not concierge.)

We did not link our reservations since they wanted second seating and we prefer to eat at first seating since my niece is 2 years old. She did offer to book Palo together and originally booked it, but she had concerns about her child's lunch... so I ended up booking our own Palo when our booking period opened.

I know I am going to either stir up "talk" about this or cause an issue... but she did bring us up to the concierge lounge a few times where we just hung out. Her child and my nephew are good friends, so the two of them would play since it was always empty in concierge sun deck.
Yep, your friend broke the rules. Concierge lounge and sun deck are for concierge guests only. They pay for that privilege, you did not.
 
My friend's family will only sail concierge and we finally cruised together this last May on the Wonder. (Let me note that we were not concierge.)

We did not link our reservations since they wanted second seating and we prefer to eat at first seating since my niece is 2 years old. She did offer to book Palo together and originally booked it, but she had concerns about her child's lunch... so I ended up booking our own Palo when our booking period opened.

I know I am going to either stir up "talk" about this or cause an issue... but she did bring us up to the concierge lounge a few times where we just hung out. Her child and my nephew are good friends, so the two of them would play since it was always empty in concierge sun deck.
This is always one of the tough issues. As someone who stays concierge, there are lots of times the lounge is almost empty. And I've never seen more than 4 people on the concierge sundeck, outside of an event up there. At those times, having an outside person in the lounge wouldn't affect the other guests. But then people start to push it, and have someone in there during the happy hour, when it's busier, etc. It's a classic slippery slope where someone else won't be as conscientious. We don't take outsiders into the lounge, but will occasionally give them some water/soda we've gotten from the lounge, or go get a plate of desserts for everyone to share in our room.

I'm not going to fault you for what you described, though.
 
Unfortunately, issues like this one are why Disney is forced to have hard and fast rules that allow for no exceptions. Some people will try to take advantage of breaking the rules, always with a perfectly reasonable rationalization. “But the concierge lounge isn’t that crowded, bottled water and canned soft drinks are provided for concierge guests only”, but you only gave away a couple to your friends. The limited snacks are specially prepared for the Concierge Lounge, not the general public, but you took a plate full of deserts to share with people who did not pay for the privilege. It can sound so reasonable for one person to break the rules and “share the wealth” of concierge amenities to people who neither paid for or entitled to them.

This is similar to,the arguments made about the Adult only areas. But “my child is very mature”, “he’ll turn 18 soon”, it’s easier for the kids to walk through the Adults only area”, “it’s not as crowded in the Adults only pool”, etc., etc. “My child eats in upscale restaurants all the time and knows how to behave in Remy and Palo”.

Some people want to break the rules in regards to the age limits in the kids clubs as well. “My kids should be in the same club, even if one is too old/young”, “we are traveling with family and the cousins want to play together even though one is too old/young to be in the Oceaner’s Club” “My child turns 18 and ages out to the kids club on this cruise, so they should be allowed to stay in the kids club”. “My child is small/large/autistic/shy for their age so they should be in the kids club, even if they are too old/young.”

As for all these excuses, there is a solution to the problem without breaking the rules. The Concierge Lounge and amenities are for Concierge guests use ONLY. But don’t despair, free food and drink is available all over the ship for everyone to take advantage of. There are also some lovely places on board to sit with your non Concierge friends while you partake in the free food and drink available to everyone.

Adult areas are for adults ONLY. But their are plenty of family spaces with pools, water activities, bars and stairs with elevators that don’t go through the adults only areas.

Children are divided into different Kids Clubs with age appropriate activities by their actual, calendar age. But all the kids club have open house periods that are listed on the Navigator and are open to everyone, regardless of age. Plus there are plenty of family areas and activities throughout the ship where youth of different ages are free to mix and mingle.

Everyone trying to break the rules set out by Disney has a reasonable excuse as to why the rules don’t or shouldn’t apply to their situation. But the rules exist for a reason and they apply to everyone. It is sad that some people break the rules then Disney is forced to take Draconian measures to enforce the rules. Like constant checking of Key to the World cards in the Adults only areas, patrolling the Cabana areas and beaches on Castaway Cay all day to remove non Cabana guests, etc.

The Concierge Lounge already requires a swipe of a gold Concierge card to enter the lounge, maybe they’ll have to start checking everyone cards in the Concierge only areas to make sure no one is breaking the rules. It appears that, for some, the honor system isn’t working. Not sure what Disney can do to prevent concierge guests from stealing concierge provided food and bottled drinks for guests not entitled to those amenities, but knowing Disney, they are working on a way.

I will agree that it can become a slippery slope when people begin to break rules they don’t think should apply to them for whatever excuse they have reasoned out. But the solution is really simple, just follow the rules, no matter how one feels about the rules. Adults only, Concierge guests only, take and use the hand sanitizer before entering food areas, don’t fill your personal cup or bottle directly from the Beverage Dispensing Machines and any other Disney rules I may have forgotten here apply to ALL guests. If one doesn’t agree with the rules, contact Disney to have them changed or don’t take a cruise on one of their ships.
 
Unfortunately, issues like this one are why Disney is forced to have hard and fast rules that allow for no exceptions. Some people will try to take advantage of breaking the rules, always with a perfectly reasonable rationalization. “But the concierge lounge isn’t that crowded, bottled water and canned soft drinks are provided for concierge guests only”, but you only gave away a couple to your friends. The limited snacks are specially prepared for the Concierge Lounge, not the general public, but you took a plate full of deserts to share with people who did not pay for the privilege. It can sound so reasonable for one person to break the rules and “share the wealth” of concierge amenities to people who neither paid for or entitled to them.

This is similar to,the arguments made about the Adult only areas. But “my child is very mature”, “he’ll turn 18 soon”, it’s easier for the kids to walk through the Adults only area”, “it’s not as crowded in the Adults only pool”, etc., etc. “My child eats in upscale restaurants all the time and knows how to behave in Remy and Palo”.

Some people want to break the rules in regards to the age limits in the kids clubs as well. “My kids should be in the same club, even if one is too old/young”, “we are traveling with family and the cousins want to play together even though one is too old/young to be in the Oceaner’s Club” “My child turns 18 and ages out to the kids club on this cruise, so they should be allowed to stay in the kids club”. “My child is small/large/autistic/shy for their age so they should be in the kids club, even if they are too old/young.”

As for all these excuses, there is a solution to the problem without breaking the rules. The Concierge Lounge and amenities are for Concierge guests use ONLY. But don’t despair, free food and drink is available all over the ship for everyone to take advantage of. There are also some lovely places on board to sit with your non Concierge friends while you partake in the free food and drink available to everyone.

Adult areas are for adults ONLY. But their are plenty of family spaces with pools, water activities, bars and stairs with elevators that don’t go through the adults only areas.

Children are divided into different Kids Clubs with age appropriate activities by their actual, calendar age. But all the kids club have open house periods that are listed on the Navigator and are open to everyone, regardless of age. Plus there are plenty of family areas and activities throughout the ship where youth of different ages are free to mix and mingle.

Everyone trying to break the rules set out by Disney has a reasonable excuse as to why the rules don’t or shouldn’t apply to their situation. But the rules exist for a reason and they apply to everyone. It is sad that some people break the rules then Disney is forced to take Draconian measures to enforce the rules. Like constant checking of Key to the World cards in the Adults only areas, patrolling the Cabana areas and beaches on Castaway Cay all day to remove non Cabana guests, etc.

The Concierge Lounge already requires a swipe of a gold Concierge card to enter the lounge, maybe they’ll have to start checking everyone cards in the Concierge only areas to make sure no one is breaking the rules. It appears that, for some, the honor system isn’t working. Not sure what Disney can do to prevent concierge guests from stealing concierge provided food and bottled drinks for guests not entitled to those amenities, but knowing Disney, they are working on a way.

I will agree that it can become a slippery slope when people begin to break rules they don’t think should apply to them for whatever excuse they have reasoned out. But the solution is really simple, just follow the rules, no matter how one feels about the rules. Adults only, Concierge guests only, take and use the hand sanitizer before entering food areas, don’t fill your personal cup or bottle directly from the Beverage Dispensing Machines and any other Disney rules I may have forgotten here apply to ALL guests. If one doesn’t agree with the rules, contact Disney to have them changed or don’t take a cruise on one of their ships.

:worship: :worship: :worship: :worship: :worship: :worship:

Thank you for how eloquently you stated this! The only thing I would add is that "fudging" the rules puts the crew in an awkward situation. They don't want to risk being reported to Guest Services and/or losing a tip because they told someone no (or asked non-concierge guests to please leave the lounge or sun deck). It's not fair to them for the ones who want to fudge the rules to put the crew in that position.
 
My parents recently cruised with my sister, BIL and niece, with my parents being concierge and my sister's family not; and my husband and I are cruising with my parents later this year, again with my parents being concierge, us not.
For the first question, yes, concierge has been able to arrange us sitting together, but I think that's a non-concierge issue really.
My parents were also able to book Palo/Remy brunch reservations for all four of us. It really isn't breaking the rules if Disney is fully knowingly allowing them to do that. My parents stateroom is clearly listed as two guests, but they are absolutely were allowed to book a reservation for 4.
We will also be joining my parents in their cabana, which they were able to put in an early request for due to being concierge. We wouldn't have been able to get a cabana otherwise seeing as they were all booked up in the first two minutes of our booking window. Is this unfair? I mean, I don't really think so. The adult cabana allows up to four guests (without extra charge), so does it really make a difference if we are added onto their Cabana reservation that they would've made anyways?
We DID book our adult beverage tastings on our own, luckily having the perk of getting the schedule in advance from concierge via my parents, but I'm platinum anyways, so I had the early booking window.

My parents are certainly not rule breakers and cruise very frequently, always concierge, and have a close relationship with the concierge staff on the cruises. The concierge staff told my parents about a family that had one concierge room and an entire family reunion of non-concierge guests they kept bringing into the lounge, which they considered unfair to the other guests. HOWEVER, they told my parents if they wanted to take happy hour drinks to my sister and brother in law, that was completely fine. They also allowed and encouraged my parents to bring their 1 1/2 year old granddaughter (who was NOT staying concierge) to the concierge meet and greet with Goofy.
I think the concierge staff is very reasonable in what they allow, and if the concierge staff is verbally okay-ing and even in some cases encouraging this behavior, it is not breaking rules.
 
:worship: :worship: :worship: :worship: :worship: :worship:

Thank you for how eloquently you stated this! The only thing I would add is that "fudging" the rules puts the crew in an awkward situation. They don't want to risk being reported to Guest Services and/or losing a tip because they told someone no (or asked non-concierge guests to please leave the lounge or sun deck). It's not fair to them for the ones who want to fudge the rules to put the crew in that position.
Of course, you are correct. That’s a good point!
 
My parents recently cruised with my sister, BIL and niece, with my parents being concierge and my sister's family not; and my husband and I are cruising with my parents later this year, again with my parents being concierge, us not.
For the first question, yes, concierge has been able to arrange us sitting together, but I think that's a non-concierge issue really.
My parents were also able to book Palo/Remy brunch reservations for all four of us. It really isn't breaking the rules if Disney is fully knowingly allowing them to do that. My parents stateroom is clearly listed as two guests, but they are absolutely were allowed to book a reservation for 4.
We will also be joining my parents in their cabana, which they were able to put in an early request for due to being concierge. We wouldn't have been able to get a cabana otherwise seeing as they were all booked up in the first two minutes of our booking window. Is this unfair? I mean, I don't really think so. The adult cabana allows up to four guests (without extra charge), so does it really make a difference if we are added onto their Cabana reservation that they would've made anyways?
We DID book our adult beverage tastings on our own, luckily having the perk of getting the schedule in advance from concierge via my parents, but I'm platinum anyways, so I had the early booking window.

My parents are certainly not rule breakers and cruise very frequently, always concierge, and have a close relationship with the concierge staff on the cruises. The concierge staff told my parents about a family that had one concierge room and an entire family reunion of non-concierge guests they kept bringing into the lounge, which they considered unfair to the other guests. HOWEVER, they told my parents if they wanted to take happy hour drinks to my sister and brother in law, that was completely fine. They also allowed and encouraged my parents to bring their 1 1/2 year old granddaughter (who was NOT staying concierge) to the concierge meet and greet with Goofy.
I think the concierge staff is very reasonable in what they allow, and if the concierge staff is verbally okay-ing and even in some cases encouraging this behavior, it is not breaking rules.
See the reply above you as to Concierge staff being forced to fudge the rules.
 
Unfortunately, issues like this one are why Disney is forced to have hard and fast rules that allow for no exceptions. Some people will try to take advantage of breaking the rules, always with a perfectly reasonable rationalization. “But the concierge lounge isn’t that crowded, bottled water and canned soft drinks are provided for concierge guests only”, but you only gave away a couple to your friends. The limited snacks are specially prepared for the Concierge Lounge, not the general public, but you took a plate full of deserts to share with people who did not pay for the privilege. It can sound so reasonable for one person to break the rules and “share the wealth” of concierge amenities to people who neither paid for or entitled to them.

This is similar to,the arguments made about the Adult only areas. But “my child is very mature”, “he’ll turn 18 soon”, it’s easier for the kids to walk through the Adults only area”, “it’s not as crowded in the Adults only pool”, etc., etc. “My child eats in upscale restaurants all the time and knows how to behave in Remy and Palo”.

Some people want to break the rules in regards to the age limits in the kids clubs as well. “My kids should be in the same club, even if one is too old/young”, “we are traveling with family and the cousins want to play together even though one is too old/young to be in the Oceaner’s Club” “My child turns 18 and ages out to the kids club on this cruise, so they should be allowed to stay in the kids club”. “My child is small/large/autistic/shy for their age so they should be in the kids club, even if they are too old/young.”

As for all these excuses, there is a solution to the problem without breaking the rules. The Concierge Lounge and amenities are for Concierge guests use ONLY. But don’t despair, free food and drink is available all over the ship for everyone to take advantage of. There are also some lovely places on board to sit with your non Concierge friends while you partake in the free food and drink available to everyone.

Adult areas are for adults ONLY. But their are plenty of family spaces with pools, water activities, bars and stairs with elevators that don’t go through the adults only areas.

Children are divided into different Kids Clubs with age appropriate activities by their actual, calendar age. But all the kids club have open house periods that are listed on the Navigator and are open to everyone, regardless of age. Plus there are plenty of family areas and activities throughout the ship where youth of different ages are free to mix and mingle.

Everyone trying to break the rules set out by Disney has a reasonable excuse as to why the rules don’t or shouldn’t apply to their situation. But the rules exist for a reason and they apply to everyone. It is sad that some people break the rules then Disney is forced to take Draconian measures to enforce the rules. Like constant checking of Key to the World cards in the Adults only areas, patrolling the Cabana areas and beaches on Castaway Cay all day to remove non Cabana guests, etc.

The Concierge Lounge already requires a swipe of a gold Concierge card to enter the lounge, maybe they’ll have to start checking everyone cards in the Concierge only areas to make sure no one is breaking the rules. It appears that, for some, the honor system isn’t working. Not sure what Disney can do to prevent concierge guests from stealing concierge provided food and bottled drinks for guests not entitled to those amenities, but knowing Disney, they are working on a way.

I will agree that it can become a slippery slope when people begin to break rules they don’t think should apply to them for whatever excuse they have reasoned out. But the solution is really simple, just follow the rules, no matter how one feels about the rules. Adults only, Concierge guests only, take and use the hand sanitizer before entering food areas, don’t fill your personal cup or bottle directly from the Beverage Dispensing Machines and any other Disney rules I may have forgotten here apply to ALL guests. If one doesn’t agree with the rules, contact Disney to have them changed or don’t take a cruise on one of their ships.

Very well said. It would be great if everyone could just concentrate on ALL of the wonderful and amazing things DCL offers to all cruisers instead of fixating on what amenities they are not entitled to based on cabin category and age.
 
See the reply above you as to Concierge staff being forced to fudge the rules.

As someone pointed out earlier, Disney cruise explicitly says that concierge may book things for up to four additional staterooms. How is that fudging the rules? There are no rules saying that concierge guests may not share a cabana with non-concierge guests. And the things I mentioned were things that my parents never asked for, expected, etc. The concierge staff just openly offered that up - take drinks back to your stateroom for your daughter, bring your granddaughter to the meet and greet. The guests themselves should not be responsible for having to "follow rules" when the concierge staff is explicitly telling them they are free to do x,y,z.
 
The argument seems to be that if you're in concierge and traveling with people who are not, you then must give up your concierge privileges for all meal bookings and go through Guest Services. Keeping track of who can and cannot use which concierge services would likely use up even more concierge staff time than typing in a 4 for dinner rather than a 2.
 
Unfortunately, issues like this one are why Disney is forced to have hard and fast rules that allow for no exceptions. Some people will try to take advantage of breaking the rules, always with a perfectly reasonable rationalization. “But the concierge lounge isn’t that crowded, bottled water and canned soft drinks are provided for concierge guests only”, but you only gave away a couple to your friends. The limited snacks are specially prepared for the Concierge Lounge, not the general public, but you took a plate full of deserts to share with people who did not pay for the privilege. It can sound so reasonable for one person to break the rules and “share the wealth” of concierge amenities to people who neither paid for or entitled to them.

This is similar to,the arguments made about the Adult only areas. But “my child is very mature”, “he’ll turn 18 soon”, it’s easier for the kids to walk through the Adults only area”, “it’s not as crowded in the Adults only pool”, etc., etc. “My child eats in upscale restaurants all the time and knows how to behave in Remy and Palo”.

Some people want to break the rules in regards to the age limits in the kids clubs as well. “My kids should be in the same club, even if one is too old/young”, “we are traveling with family and the cousins want to play together even though one is too old/young to be in the Oceaner’s Club” “My child turns 18 and ages out to the kids club on this cruise, so they should be allowed to stay in the kids club”. “My child is small/large/autistic/shy for their age so they should be in the kids club, even if they are too old/young.”

As for all these excuses, there is a solution to the problem without breaking the rules. The Concierge Lounge and amenities are for Concierge guests use ONLY. But don’t despair, free food and drink is available all over the ship for everyone to take advantage of. There are also some lovely places on board to sit with your non Concierge friends while you partake in the free food and drink available to everyone.

Adult areas are for adults ONLY. But their are plenty of family spaces with pools, water activities, bars and stairs with elevators that don’t go through the adults only areas.

Children are divided into different Kids Clubs with age appropriate activities by their actual, calendar age. But all the kids club have open house periods that are listed on the Navigator and are open to everyone, regardless of age. Plus there are plenty of family areas and activities throughout the ship where youth of different ages are free to mix and mingle.

Everyone trying to break the rules set out by Disney has a reasonable excuse as to why the rules don’t or shouldn’t apply to their situation. But the rules exist for a reason and they apply to everyone. It is sad that some people break the rules then Disney is forced to take Draconian measures to enforce the rules. Like constant checking of Key to the World cards in the Adults only areas, patrolling the Cabana areas and beaches on Castaway Cay all day to remove non Cabana guests, etc.

The Concierge Lounge already requires a swipe of a gold Concierge card to enter the lounge, maybe they’ll have to start checking everyone cards in the Concierge only areas to make sure no one is breaking the rules. It appears that, for some, the honor system isn’t working. Not sure what Disney can do to prevent concierge guests from stealing concierge provided food and bottled drinks for guests not entitled to those amenities, but knowing Disney, they are working on a way.

I will agree that it can become a slippery slope when people begin to break rules they don’t think should apply to them for whatever excuse they have reasoned out. But the solution is really simple, just follow the rules, no matter how one feels about the rules. Adults only, Concierge guests only, take and use the hand sanitizer before entering food areas, don’t fill your personal cup or bottle directly from the Beverage Dispensing Machines and any other Disney rules I may have forgotten here apply to ALL guests. If one doesn’t agree with the rules, contact Disney to have them changed or don’t take a cruise on one of their ships.
You could have also added that there are always some trying to slip by the CMs to board in early boarding groups so they dont have to wait for their boarding group to be called.
 

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