Someone said this yesterday and this is what I told them.....
I like getting concierge for all the little things. They make me feel even more like I'm on vacation getting spoiled. My room is cleaned daily, my beds are not only made, but turned down nightly with little African sayings and chocolates every night. I can walk outside my room and get something to eat and drink. The Concierge Staff has been able to get me reservations for specific times or places that I could not get myself (I was told no availability) but they have worked magic.
All the little things make me feel like I'm being spoiled with a larger than normal room, food, and services. I don't even take advantage of the safari's but it will be nice to do again someday.