Concierge Level at the Grand

[bluecruiser]

While I agree that giving feedback via the survey and/or email is important, you should give feedback NOW while you are still there. Not sure who the best person is to talk with at the Grand (the manager?), but hopefully someone else has a recommendation.

Disney needs to hear this feedback from all affected CL guests. This is absolutely unacceptable service from Disney for guests paying the extra dollars for CL.

 

[Nonsuch]

While I agree that giving feedback via the survey and/or email is important, you should give feedback NOW while you are still there. Not sure who the best person is to talk with at the Grand (the manager?), but hopefully someone else has a recommendation.

Disney needs to hear this feedback from all affected CL guests. This is absolutely unacceptable service from Disney for guests paying the extra dollars for CL.

Guests can always go to the front desk and ask to speak with a manager, or perhaps General Manager. This approach might be too confrontational for some, particularly while on vacation.

Another approach is try and casually meet with management. There is a daily pin trading event in the lobby of all 3 DLR hotels, and managers (easily identified in suits) participate. I believe these events are intended to get management out of their offices, to interact with guests. The pin trading are at 4PM (approximately), although I can't confirm they are still taking place.

 

[whoever]

What they are doing at the Grand is horrible. I love GCH CL and will return once it's back to normal. Had I been subject to what you have been I would never stay there again either.

I disagree with management feedback actually. Disney doesn't give a single darn about this. Not one folks, it's been going on for weeks. There is no way most of the CL guests haven't seethed their anger at management and Disney management hasn't changed anything. Don't waste your time. I would however scathingly NAIL them on every public travel forum out there (like trip advisor) with lovely phrases like "health hazard", "safety hazard", and "complete and utter disregard for guests because this has been going on for weeks".

Did you try to downgrade? One day of that crap and I would have been demanding a downgrade for the rest of my trip since they are not providing what you purchased. (DVDs, turndown service, etc.)

I wrote a scathing review of the room I had at the Grand on a visit, sent Disney a link to the thread, and was PROMPTLY contacted by Disney management and offered the BEST DEAL ever. I ended up staying 9 NIGHTS Club Level VIEW room at the DLH for less than 2 nights of economy rooms at the Grand as a result. They made it right for me. Even comped my valet for the entire stay.

 

[LTiffany]

FYI, I received a survey about my stay at DGC a few days after we returned home. I filled it out and hopefully they will take to heart what I answered. Keep an eye on your emails when you return home and fill out the survey. The more honest answers they receive, maybe they will make changes for the better.

I hope that you also talked to someone while you were there. It is much more effective to speak with someone in person and before you leave the resort. Additionally, they will often comp you something, or give you tickets, to try to make it up to you. Once you leave, they don't have that same ability.

 

[Malcon10t]

I hope that you also talked to someone while you were there. It is much more effective to speak with someone in person and before you leave the resort. Additionally, they will often comp you something, or give you tickets, to try to make it up to you. Once you leave, they don't have that same ability.

Actually, they do. Both Whoever and I have received compensation after the fact, THAT SAID, if you aren't returning in the near (year) future, this becomes less available. And it is my opinion you should always speak up at the time. If that doesn't work, then contact someone after the fact.

 

[LTiffany]

Actually, they do. Both Whoever and I have received compensation after the fact, THAT SAID, if you aren't returning in the near (year) future, this becomes less available. And it is my opinion you should always speak up at the time. If that doesn't work, then contact someone after the fact.

I haven't had enough coffee. You are ABSOLUTELY correct. I tend to go every few years, so compensation after the fact isn't as valuable to me. When we had trouble with our room at DLH, they gave us an in-room gift package and comped our concierge for the trip. It was more than expected. An offer for a reduced price return visit, when we wouldn't be going back for almost four years, would have been useless to us at the time.

 

[kiford]

More than just than cost cutting, this forces more spending for water in the parks.

Do they not do the same as at WDW where you can ask at any of the quick services places for a glass of water for no cost? I hope so - we used that a lot at WDW last year. If we have to purchase drinks, I'll have to make sure to take my water bottle with me and fill up before we enter the parks.

 

[Nonsuch]

Do they not do the same as at WDW where you can ask at any of the quick services places for a glass of water for no cost? I hope so - we used that a lot at WDW last year. If we have to purchase drinks, I'll have to make sure to take my water bottle with me and fill up before we enter the parks.

Free water is available, same as WDW.
Disney might be banking on guests not being aware of free water or having a preference for bottles.