How many people are going on this trip, we took our 2 kids with us and HAD to get 2 rooms as the rooms are very small, but apparently all hotels in Europe are small from what I understand. But we had ajoining rooms so it worked out good, it just cost us LOTS of points.
We arrived around 8 am and had to wait a few hours for our room, we were tired from the flight and wanted to sleep a little and therefore were unable, they told us to go out a while, so we walked over to look at Kensington Palace which is right next to the hotel, it is where Princess Diana lived, but it was very cold and we weren't properly dressed for the weather and they were holding our luggage, so we came back and sat in the lobby while we waited. (We even fell asleep, we were so tired)
We were supposed to get a room with a lovely view,(we didn't) we got a room with a view right into the hotel office, they have a 2 story building right behind the hotel. The person who checked us in was very short with us, she didn't like the fact that we were waiting in the lobby hoping to get into our room a little early.
The hotel never reminded us that we were supposed to get breakfast included with our stay with points, so we never did that and we completely forgot about it since the reservations were so far in advance.
I felt the hotel personnel weren't very friendly or accomodating at all.
There were no dressers to put clothes in, instead of a dresser they had a love seat and coffee table in the room, we had to leave clothes piled on the large window sill for the 5 days we were there, Our luggage was in the closet and we were able to hang things up. I've been in Days Inn's here where the rooms were larger. I think it would be better to lose the love seat and table and add a dresser. The bathroom was a quite large though.
The other striking thing and I wonder if other people feel the same way when staying at Concierge Collection places. These are usually very expensive hotels where they are used to rich clients who probably tip everyone they come in contact with, I'm sorry but I am not of those means and only tip if I receive a service, plus we weren't always dressed up so we felt out of place with everyone in suits and dresses, we wore clothes we could knock around in and be warm while we rode the open sightseeing busses, and I'm sure we would have felt even more out of place at the Dorchester (Which is owned by Mohammed Al Fayed).
There was also a small stocked refrigerator in the room where you are billed if you use stuff. There was shopping acoross the street so we could buy drinks and snacks, a McDonalds about 2 blocks away on Kensington Road where we ate breakfast a few times and the subway stop is almost across from the Mcdonalds, so getting around on the subway was great. there is a pass that you can only buy here over the internet which gives you unlimited bus and subway service for the time we were there, so you need to check it out, many times we caught the double decker buses right in front of the hotel to travel each day. Taxi service was great too.
We have fantastic friends in London (who we met through Petes board here) which made things much easier for us, and they were a life saver when my older daughter became very ill with strep throat, it would have been much more difficult to deal with without their care, (We bought all the insurance Disney offers including medical coverage, although the cost of my daughter care including medicine was only around $50,
Like I said feel free to e-mail me.a
