Concierge - Category 3

[Mommy Poppins]

We are cruising on the Wonder (3 nites) in August. We have booked a category 3 which includes concierge. Can anyone tell me what exactly the concierge service on the ship includes?

 

[TootyJane]

We had the Cat. 2 for our May 2001 Eastern cruise and again in June 2003. As far as amenities, you do get priority boarding, your concierge team (our team was Christine and Thierry in 2001, and Maria and Monica in 2003) will make any reservations you desire: Palo, spa, etc. We found out from our prior cruise that Concierge only receives a select number of reservations. They may not have the date and/or time you desire. We found it easier to book our own reservations. There is a "meet and greet" with your concierge team during the first afternoon. We did not attend because, as I mentioned, we made our own reservations. When Concierge called us later in the afternoon she actually sounded disappointed that we didn't have them do it. You are invited to a "concierge only" Sail-away party with complimentary drinks and appetizers. If you are in Cat. 1 or 2 you receive complimentary sodas and bottled water. You receive a different treat each day: the famous cheese and crackers, chocolate chip cookies, strawberries dipped in chocolate and petit fours, fruit tray, etc. You are able to order room service from any of the four restaurants and are able to order full breakfast with the exception of the last day. The last day we were able to order the Continental Breakfast. All other staterooms may only order Continental Breakfast. We also got a couple of sheets of personalized stationery. Our 3 boys each received arcade cards ($10 each) two times during the cruise. Our oldest ds had access to many in Common Ground so he gave a couple to his cousin. There is a video player and you are given a list of CDs and videos that are available to watch if you choose. Concierge team will stop by daily to inquire whether you need or want anything. You get daily phone messages as well. We received a booked entitled "DISNEY MAGIC - The Launching of a Dream." Great book!! On our last cruise, we received a signed lithograph. I can't think of anything else at the moment. The Cat. 2 suite itself is reason enough to book. Concierge is just an added treat. HTH

 

[tinknsnow]

Looks like the PP covered just about everything.

With Cat 3, we received a few bottled waters and sodas only once (they were there when we checked in but not replaced). I think that might be the only difference.

We had Rodrigo & Brent. Can't really say Brent was around for our family but Rodrigo was extremely helpful and courteous.

Are you in a mid-ship suite? We were and just loved the stateroom! We spent a lot of time in there and on the super-wide verandah.

 

[Mommy Poppins]

We are in 8034.

 

[TammiMcMan]

8034 is indeed a mid-ship category 3. Very nice setup and a triple length verandah.

Prior to sailing, you can call and speak with Debbie in DCL dining. She can assist you with making your Palo reservation ahead of time and you can also put in a request for a specific dining rotation if you'd like.

Upon arriving at the DCL terminal, there is a separate line for concierge check-in. Your room keys will be gold. The CM will let you know where and when the meet & greet is scheduled for (but usually it's in one of the lounge areas on deck 3). You can sit on the sofa by the glass doors until boarding begins. Guests needing assistance are boarded first, then concierge, followed by general boarding.

If you choose to go to the meet & greet, they have cool drinks and snacks available. You'll meet your concierge team and they can assist you with any arrangements you might need. If you are travelling with children, a representative from the kids club will be there for sign in.

In your stateroom, you should find some assorted sodas and water. You'll receive daily treats like a fruit basket, canapes, mini desserts, cookies and if you have children, they may receive arcade cards or coloring books. Concierge does stop by daily to check on you and leaves phone calls with port and weather information. Typically during the cruise, you will also receive an invitation to a private cocktail party.

As other posters have mentioned, you can order room service from any of the restaurants and full breakfasts to be delivered (other than disembarking day). You'll receive your final bill earlier in the day and if there are any problems, concierge will take care of them for you. We've also received gifts of lithograps on the final evening.

Our experience with concierge has been excellent. I thought that they go out of their way to make everything wonderful. We travelled most recently in January without our kids and they were able to get us a reservation for all 4 nights in Palos.

Enjoy,
Tammi

 

[budwmn]

They can also book shore excursions and ship tours (of the bridge, galley, engineering, and theater). They helped secure last minute excursions for my in-laws as well (even though they weren't in a suite).

Another nice perk was that they can handle the processing of your tips. Otherwise, you'd have to wait in line at guest services.

Pretty much, if you need something, they'll handle it.

 

[jlima]

I had issues with the concierge & our steward when we cruised in July 01.

-they reserved rafts for CC; but didn't ask which beach. When I tried to pick up my rafts at the family beach the CM giving them out said my reservation was for the adult beach & I said the concierge did it; he didn't ask which beach & I didn't know I had to specify but could I please just have the rafts anyway? They did give them to me.

-they made a reservation for Palos brunch for 10am when it didn't open until 10:30. We had it in writing on the little card they left on the light fixture outside the room.

-we travelled with a 16mo old and our steward never offered to bring us a Diaper Genie. Didn't know until after the cruise, from people on this board, that you could even get one.

The extended menus for room service and the deliveries every day were nice to have. Hope everything works out for you.

 

[jrabbit]

We have booked a category 3 which includes concierge. Can anyone tell me what exactly the concierge service on the ship includes?

This is a little off topic, but a while back I was on the Resorts Board (first time off of the cruise boards) and read a similiar question. The response is what "killed" me.

"If you have to ask - you don't belong on the concierge level"

I guess that means it's only for "old money". I'm glad that I live here on the Cruise Boards where you usually will get a reasonable answer!!

 

[tecdavidt]

Ouch, that was rude of them.

We loved our midship Cat. 3, 8032. Our concierge staff was Anna, and I another women. Anna was the one I spoke with when I needed something. She was awesome. She was the one who found the special New Year's Eve pin for a fellow DIS member's child when I couldn't get the purchase made. She saved me. She also had a plateful of fresh strawberries in our room every day since I can't eat anything with wheat (no gluten). They were so yummy. Believe me, they were ate every day.

We have also stayed in 8548 but I prefer the midship cat. 3's. No extra bed in the master bedroom and I prefer the layout in the midship cat. 3's. The verandah is huge!

Kathy

 

[disneydad123]

Do they offer child sized robes?

 

[cotomom]

No child size robes I've ever seen... in a cat. 1. Would be nice if this has changed in the last 3 months though!