Complaints Re: Rental $ Increase

[scootch]

I emailed the first day but have not heard anything. I had complained about them not letting three people have a king room(i take my two young daughters alone and a king bed would work much better as my youngest stood up, scared, looking for me and tumbled out of bed and cut her lip pretty badly) and got a call about 3 months later..... only to say, "yes, we understand and others have complained, but we aren't changing anything about it".. haha.. I would have preferred they didn't even call!

 

[FirstTimeDisneyDad]

I got lucky, I did my multi day rental for my double stroller on the 4th, a couple of days before the increase (Thanks Dis folks for letting me in on the multi-day info - saved me at least $60!)

As I went through my first trip last week, you know what...I kept commenting to my wife about how reasonable I find the prices at WDW in general. Everything from drinks to food to ice cream to souvenirs in the store. Everything seemed to be in line with what I would expect things to cost out in the real world.

Now, I am sure there are examples of higher then expected prices that everyone has ($8 for that Coke cup with a Goofy Head and feet come to mind!)...but for the most part, I never felt gouged once...even paying $16 to rent a double stroller.

But...when I saw the price increase on my last day ( ironically, I was getting a refund for one unused day of stroller rental) it was the first time that I double clutched on a price...

Not sure what it all means, but I have been telling people back home that I find Disney to be a very reasonably priced vacation for my family in general. Strollers aside...

 

[sassyat30]

It sure didn't look like there was a decrease in the number rented at MK and Epcot last week. They were everywhere! There were a lot of personal strollers too, though.

I'm guessing that's because only a tiny fraction of guests even knew the price went up (those that Dis ) the rest were oblivious to it and gladly paid the posted price with no complaints.

 

[WDSearcher]

I emailed the first day but have not heard anything. I had complained about them not letting three people have a king room(i take my two young daughters alone and a king bed would work much better as my youngest stood up, scared, looking for me and tumbled out of bed and cut her lip pretty badly) and got a call about 3 months later..... only to say, "yes, we understand and others have complained, but we aren't changing anything about it".. haha.. I would have preferred they didn't even call!

This is interesting to me. I know it's somewhat OT, but I just had to say ... you said that you emailed the first day and have not heard anything. Then you said that you got a call three months later, indicating that you DID hear back from Disney. So is the complaint that they didn't answer immediately?

Also, we all do need to remember when we complain about something ... just because we complain doesn't necessarily mean Disney is going to change a policy. Personally, I would rather have them respond to me, even if the response wasn't what I wanted to hear, than to never receive any kind of feedback to my complaint.

 

[Mrsjvb]

you said that you emailed the first day and have not heard anything. Then you said that you got a call three months later, indicating that you DID hear back from Disney. So is the complaint that they didn't answer immediately?

I read it as : she emailed Disney about the stroller price increase and has not as yet heard anything back. Her OTHER compliant placed earlier about not being able to rent a King room for three occupants(I do think the limit is 2 per King rooms) took three months before she got a response.


two different complaints, maybe she was just saying that people should necessarily expect a timely response from Disney about the most recent wave of complaints regarding a general policy, such as her earlier issue with not being allowed to book a K room.