Complaints Re: Rental $ Increase

[tydna]

Has anyone who emailed / called and complained about the price increase on the strollers / ECVs heard back -- other than an automated response?

Just curious.

 

[JeremyGNJ]

I did email and voice my pleasure with the price increase. Indicating that if it prevents even a handful of guests from renting one just to pull their "stuff" around, then it's worth it.

 

[Tynk13x]

I did email and voice my pleasure with the price increase. Indicating that if it prevents even a handful of guests from renting one just to pull their "stuff" around, then it's worth it.

I praise you O Brave One. You said what many feel/think. I happen to agree with you. Would you like to share my fire-proof blankie?

 

[tydna]

Oh, good grief.

1st - Why must we go getting off-topic?

2nd - Yes ... it's a divisive issue, no doubt. However, I think most of the flaming has ended (and took place in the podcast's forum). I'm not much for flaming, anyway.

Again, I was just wondering if anyone who was unhappy and had complained about the increase had heard back.

As for people misusing the things -- I don't think anyone here would disagree as to the ridiculousness of that.

 

[Jalva22]

No. The only thing Disney listens to in these matters is the plink in the cash register. If rental numbers drop, so will the price.

I don't expect them to drop.

 

[GrowingUpDisney]

All I got was the automated response...and that is probably all I will get!

 

[EltonJohn]

2nd - Yes ... it's a divisive issue, no doubt. However, I think most of the flaming has ended (and took place in the podcast's forum). I'm not much for flaming, anyway.

BTW, no hard feelings on this side We're having pie on that thread now-yummy.

 

[tydna]

BTW, no hard feelings on this side We're having pie on that thread now-yummy.

Same here -- 'cept I'm having a CC cookie.

 

[kwelch10377]

I usually takes a couple weeks to repond to emails. I have emailed them on a few occasions about good and bad things and they did respond to all of my emails. You just need to give them time. They gets thousands of emails and limited people to answer them.

 

[tydna]

I understand. I actually don't expect to receive an answer -- but was wondering if anyone had, and if so, what it said.

Thanks for the heads up.

 

[tydna]

I got a response. Take it for what it's worth, I guess:

Thank you for contacting us.

From time to time, we evaluate our existing pricing structures and make adjustments. Although we regret your disappointment with the recent price increase for our stroller and ECV (electronic convenience vehicle) rentals, we want to assure you that your remarks have been shared with the appropriate individuals.

Our guests' impressions are very important to us, and we appreciate the time you took to share your thoughts. We look forward to future opportunities to entertain you.

Sincerely,

Executive Offices
Walt Disney World Resort

 

[Sleepy]

I don't know how they would respond to a topic like this one, but to my surprise, they did actually e-mail me concerning my question about the wheat buns. They wanted to know my phone number. I thought "Yeah right, WDW is going to cal me internationally " Know what? They did! and they gave me a very lengthy detailed answer.

 

[JPN4265]

Has anyone who emailed / called and complained about the price increase on the strollers / ECVs heard back -- other than an automated response?

Just curious.

Disney had to increase the price of strollers because of all of the lawsuits from people running into other people with the strollers.

 

[MNDisney2268]

I am disappointed that even the "actual" reply is still just an automated response.

Thank you for contacting us.

From time to time, we evaluate our existing pricing structures and make
adjustments. Although we regret your disappointment with the recent
price increase for our stroller and ECV (electronic convenience vehicle)
rentals, we want to assure you that your remarks have been shared with
the appropriate individuals.

Our guests' impressions are very important to us, and we appreciate the
time you took to share your thoughts. We look forward to your October
visit.

Sincerely,

Executive Offices
Walt Disney World Resort

 

[WDSearcher]

I am disappointed that even the "actual" reply is still just an automated response.

Thank you for contacting us.

From time to time, we evaluate our existing pricing structures and make
adjustments. Although we regret your disappointment with the recent
price increase for our stroller and ECV (electronic convenience vehicle)
rentals, we want to assure you that your remarks have been shared with
the appropriate individuals.

Our guests' impressions are very important to us, and we appreciate the
time you took to share your thoughts. We look forward to your October
visit.

Sincerely,

Executive Offices
Walt Disney World Resort

I'm wondering what you expected? Surely they must be getting a lot of e-mail and snailmail about this particular price increase. Do you really expect them to devise a different answer for each individual e-mail? That's doesn't really seem like an appropriate use of resources to me. You got a response that indicates that they received your e-mail and that it was forwarded appropriately. That's what you wanted, right? I mean, it's not like they're going to send you a detailed accounting of how much they take in each year on strollers and how much they spend.

 

[mikerobrewer]

Disney had to increase the price of strollers because of all of the lawsuits from people running into other people with the strollers.

Isn't that the truth. I was nailed by strollers 4 or 5 times last week in MK. People are brutal with those things!

 

[MNDisney2268]

Just my opinion.....

If I am complaining about something an automated reply is just something sent to pacify the complaint. I feel if they really wanted to make you feel as if they care it would be more individualized. Thats all I was saying.

 

[disneymyway]

Just my opinion.....

If I am complaining about something an automated reply is just something sent to pacify the complaint. I feel if they really wanted to make you feel as if they care it would be more individualized. Thats all I was saying.

I doubt if they have enough employees to handle and personally answer all the complaints they likely received.

 

[glitterkittyy]

It sure didn't look like there was a decrease in the number rented at MK and Epcot last week. They were everywhere! There were a lot of personal strollers too, though.

 

[WDSearcher]

Just my opinion.....

If I am complaining about something an automated reply is just something sent to pacify the complaint. I feel if they really wanted to make you feel as if they care it would be more individualized. Thats all I was saying.

If you are complaining about something, an automated reply lets you know your complaint was read. Obviously, your complaint about strollers was not the only one Disney received. Plus, it's a general complaint -- it is not specific to an experience you had while at WDW (I'm assuming you e-mailed Disney to let them know your displeasure in a general way about the price increase, not that you actually experienced the price increase during your trip and were angry or disappointed).

If you had sent them a complaint about a specific safety issue -- a slippery pool deck or a broken fence at a park -- that deserves a specific, individual answer. If you send them a complaint about a rude CM at a restaurant or about ride breakdowns during your trip or about bathrooms being dirty consistently in your resort, those types of things also deserve a specific, individual answer.

But with the stroller price increase, you sent them a generalized complaint; they sent you a generalized answer. Seems fair to me.