Complaint

[dopeydons]

Has anyone filled out the complaint form on the dlp website and had a reply?

 

[Jonjo]

When I contacted DLP with a complaint I had last year I emailed it to them.
DLP.GUEST.COMMUNICATION@disney.com

 

[beachta1]

I'm curious what the complaint is about..

 

[dopeydons]

Thanks Jonjo will try that. It was to do with guest service.

 

[sunshine1]

Yes. I emailed about guests smoking in areas of the park where they shouldnt be.

I got a reply 2 weeks later.

 

[cherrymarzipan]

I wrote an email (praise actually, not complaint) in early October and used dlp.guest.communication@disney.com - i.e. lower case letters. I never received any acknowledgement but the email did not bounce back either. I have always wondered if dlp actually received it, has anyone else successfully used this email address?

 

[Jonjo]

That's the e-mail address I used last year and received a reply about 5 days later. My complaint was also about smoking in the park. But about a Cast Member smoking as he entered the park from back stage.

 

[Vala]

That address is hit and miss. The e-mails get through, but acknowledgements (especially of praise) don't always happen.

 

[Carrie_Cat]

That's the e-mail address I used last year and received a reply about 5 days later. My complaint was also about smoking in the park. But about a Cast Member smoking as he entered the park from back stage.

Wow That's a new one even for me

 

[sunshine1]

Wow That's a new one even for me

HA! DLP is sooo different from the American parks!

 

[sunshine1]

That's the e-mail address I used last year and received a reply about 5 days later. My complaint was also about smoking in the park. But about a Cast Member smoking as he entered the park from back stage.

That's the e-mail address I used last year and received a reply about 5 days later. My complaint was also about smoking in the park. But about a Cast Member smoking as he entered the park from back stage.

Thats impressive even for DLP's standards.

 

[Carrie_Cat]

HA! DLP is sooo different from the American parks!

Oh I know and that's why I love it