KT27
<font color=magenta>Disney Bride<br><font color=co
- Joined
- Feb 24, 2004
- Messages
- 2,247
My DH & I purchased a new laptop in August that was made by Compaq. He was deploying and wanted to take the old laptop with him & leave me with the new one in case he lost or damaged it. Fast forward to January. I started getting lines across my screen that would jump around, enough so you couldn't look at the screen for long periods of time. I called Compaq/HP tech support they verified the problem was with the LCD screen so I had to send it in for service. They kept the computer 2 weeks, I got it back and it was great.
Two weeks later the laptop kept shutting off. When it finally would turn back on a blue screen would flash & say performing physical dump. I called tech support, they said it was a software problem & to reinstall the operating ayatem, so I did. That didn't work. Then they said it was a hard drive & they would send it out to me. I replaced the hard drive...same problem. So I sent it back in for service. A week later I got it back saying they replaced the hard drive & updated the software.
One day after getting it back it died AGAIN, they took it back again saying they replaced the hard drive. One week later I get it back....same problem within a day or two.
So on Saturday I called tech support they said they could no longer help me and that a "case manager" would get back to me on Monday. Of course I was in class on Monday when they called. I called back the number my "case manager" left and had to leave a message, I tried 2x today & no response.
We did purchase the laptop with a credit card but the protection I have with them is only after the initial warranty period. I do have laptop protection on my homeowner's policy but don't feel as if this is a lost/stolen/dropped issue. What can I do? What kind of recourse do I have? I've been nice, patient etc. Never rude with the customer service.
This is a BIG problem since I rely heavily on the computer for school, my travel agency & most importantly it's my main communication with my husband while he is in Iraq. I am so frustrated! Any advice?
Two weeks later the laptop kept shutting off. When it finally would turn back on a blue screen would flash & say performing physical dump. I called tech support, they said it was a software problem & to reinstall the operating ayatem, so I did. That didn't work. Then they said it was a hard drive & they would send it out to me. I replaced the hard drive...same problem. So I sent it back in for service. A week later I got it back saying they replaced the hard drive & updated the software.
One day after getting it back it died AGAIN, they took it back again saying they replaced the hard drive. One week later I get it back....same problem within a day or two.
So on Saturday I called tech support they said they could no longer help me and that a "case manager" would get back to me on Monday. Of course I was in class on Monday when they called. I called back the number my "case manager" left and had to leave a message, I tried 2x today & no response.
We did purchase the laptop with a credit card but the protection I have with them is only after the initial warranty period. I do have laptop protection on my homeowner's policy but don't feel as if this is a lost/stolen/dropped issue. What can I do? What kind of recourse do I have? I've been nice, patient etc. Never rude with the customer service.
This is a BIG problem since I rely heavily on the computer for school, my travel agency & most importantly it's my main communication with my husband while he is in Iraq. I am so frustrated! Any advice?
