Commerical Use Policy Update - New Thread!

So we are back to DVC deciding when to look at accounts
I think this is the crux: when DVC decides to look at an account. I honestly don’t believe that there’s an arbitrary cutoff - “Oh, this owner made their 21st reservation, we’ll cancel it” - I think that “more than 20 reservations” is one of a number of items that will cause their business section to take a closer look at that account. And I think they’ll contact the owner for more information before they cancel any reservations, and decisions will be made on a case-by-case basis, as they should be.
 
This is pretty much my take as well. You have to do something else sketchy to make them look at you before 20.

Curious, did you have to send a certified letter or were you able to get a response with the policy via email or phone call? I'd like a copy but sending certified mail to get it is such a hassle

I tried for months to get it via email…got a call, had to send a different email, etc and got no where

The letter did the trick. To be honest, I was ready to view it in person if need be.
 
4 examples of what?

I just want to see the text. Or if it’s the exact same as the 2008 policy we all saw.

If I have to send a letter to DVC to get it, I will. Don’t see why it’s such a big secret.
Only real difference is in 2011 is they clarified and expanded the scope across all of an owners memberships and affiliate memberships. If you have the 2008 you have the important info.
 

I think this is the crux: when DVC decides to look at an account. I honestly don’t believe that there’s an arbitrary cutoff - “Oh, this owner made their 21st reservation, we’ll cancel it” - I think that “more than 20 reservations” is one of a number of items that will cause their business section to take a closer look at that account. And I think they’ll contact the owner for more information before they cancel any reservations, and decisions will be made on a case-by-case basis, as they should be.

DVC can review accounts at any time for any reason. This policy don’t impact that.

I can see them put owners on notice earlier if they don’t like what they see.

But, from all the information I have gathered from DVC and elsewhere, the adopted policy is extremely relevant to all of this and what DVC can and can not do without updating things.

There are certainly already exceptions to the 2011 policy already

DVC can cancel or fail to confirm reservations with transferred points if they think it’s for commercial.

DVC can prevent LLCs or corporations from using memberships for anyone but key people.

All owners can do is base it on what is written and what DVC does that explains how they interpret the contract.

And so far, their interpretation of the 2011 policy has been to flag accounts when they got over 20, have discussions with owners, and if the owner didn’t satisfy to DVC they weren’t commercial, have reservations over 20 canceled but first 20 were left alone.

Now, we need to wait to see if we get reports that DVC has decided to make changes.

Honestly though, I think there is a high probability that the average owner who is coming close to or exceeding that 20, and is not in it for commercial purposes, has many of those in their own names.

ETA: I definitely have gotten all that I need as an owner to feel well informed so DVC will be happy to not get any more emails from me!
 
Last edited:
/
I just want to see the text. Or if it’s the exact same as the 2008 policy we all saw.

If I have to send a letter to DVC to get it, I will. Don’t see why it’s such a big secret.

It is really crappy we have to send a certified letter to get it I agree. I do fully understand Sandi not sharing it, since DVC hasn't made it publicly available for whatever reason that may be and because she asked if she could post in an online forum and they did not say yes. This frustration lies solely with DVC not with Sandi.
 
I made a couple reservations over the weekend for DH and I. The CM read the line to me and I replied that it was just DH and I. She then blurted out "you can't use points anymore for friends and family". I then politely countered that nothing in the verbiage has changed, only what they ask the CM to say. It was pretty shocking to have her say that. I then pointed out that we often book our son and DIL and though they are on the direct, they are not on the resales. I then continued that I would definitely book them! She dropped the subject and we moved on.

It was though she couldn't wait to tell me the "new policy". I was 100% polite and respectful but pushed back on false information.

Just thought I would share this! :badpc:
 
I made a couple reservations over the weekend for DH and I. The CM read the line to me and I replied that it was just DH and I. She then blurted out "you can't use points anymore for friends and family". I then politely countered that nothing in the verbiage has changed, only what they ask the CM to say. It was pretty shocking to have her say that. I then pointed out that we often book our son and DIL and though they are on the direct, they are not on the resales. I then continued that I would definitely book them! She dropped the subject and we moved on.

It was though she couldn't wait to tell me the "new policy". I was 100% polite and respectful but pushed back on false information.

Just thought I would share this! :badpc:
They really need to rein in the CM, it’s not cool imo
 
To no one's surprise, frontline CM is wrong again! 🤣 ... Because it is actually the opposite. From that very document:

"Use of your membership is subject to all of the rules, covenants, conditions, restrictions and limitations set forth in the Multi-site and Component Site Offering Statements for your Home Resort (collectively, the "Membership Rules") and in the event of an conflict between the Membership Rules and these Terms of Use, the Membership Rules will govern.
 
Well they are wrong as that document you are linking references that is is subordinate to the governing documents ( 1st bolded clause)

And in the second bolded/italic clause clearly allows rentals ..... so your point is lost on me.

• You agree that any reservations made under your membership are solely for personal use andnot for commercial purposes, as required by governing documents for each DVC Resort,including but not limited to the Declaration of Condominium and Membership Agreement.DVCM reserves the right to interpret personal use and determine if reservations are booked forpersonal or commercial purposes in its sole discretion. Personal use may include enjoying thebenefits of a DVC Membership with family or allowing use of any reserved Vacation Home tofriends and family on occasion. Additionally, personal use means that the member does notregularly or frequently rent/sell reservations booked using their membership.
 
Well they are wrong as that document you are linking references that is is subordinate to the governing documents ( 1st bolded clause)

And in the second bolded/italic clause clearly allows rentals ..... so your point is lost on me.

• You agree that any reservations made under your membership are solely for personal use andnot for commercial purposes, as required by governing documents for each DVC Resort,including but not limited to the Declaration of Condominium and Membership Agreement.DVCM reserves the right to interpret personal use and determine if reservations are booked forpersonal or commercial purposes in its sole discretion. Personal use may include enjoying thebenefits of a DVC Membership with family or allowing use of any reserved Vacation Home tofriends and family on occasion. Additionally, personal use means that the member does notregularly or frequently rent/sell reservations booked using their membership.

To add, the current governing document for commercial purpose is the 2011 policy

I do want to add one thing about my interpretation of the actions that DVC can take for reservations before you hit 20.

Since they have defined it one way in the policy, which is everything above 20, in order to enforce below 20, those additional metrics or rules to define commercial purpose another way are supposed to be in the governing documents somewhere.

They can definitely add more definitions to what constitutes a pattern because they have said they can and that the policy isn’t exclusive.

But, they are supposed to make those available to owners when asked for them if they want to do something outside the written offical policy.

What is ironic to me is that a quick update to the 2011 policy would do that…just add more examples or change the wording to state “ make as many reservations up to 20 reservations, as long as those reservations don’t appear to be for commercial purposes”

Pretty much the same wording used for transfers.
I get that some believe that they don’t have to update any offical policy or documents, but if they do decide to find someone in violation of the commercial purpose clause, and an owner wants an explanation of what “pattern of activity” was seen, DVC has to provide that to owner.

Of course, we know that DVC. can do things that may not be legal and force owners to fight them, but as I posted, my communication with them does not support they are looking to do that.

So far, there don’t seem to be reports anywhere that DVC has canceled anything.

The only hint that maybe owners were notified is the opening up of some fall inventory.
 
Last edited:
Guys, that's the point....

What is? That DVC management who provided me with the governing document that the POS says exists and has been adopted is not valid?

With all due respect, you need to go beyond what MS is telling you and discuss this with management.

That is why I took the route I did…to move it into the DVC legal and management arena.
 
What is? That DVC management who provided me with the governing document that the POS says exists and has been adopted is not valid?

With all due respect, you need to go beyond what MS is telling you and discuss this with management.

That is why I took the route I did…to move it into the DVC legal and management arena.
The point is, Member Services is telling members different things. The CM I spoke to explicitly said, there is no threshold. She also pointed to that document as the current policy regarding renting.

Some CMs are telling people no renting is acceptable.

Some are saying only to friends/family.

You claim to have gotten information that they are somehow factoring in profit? But only once you reach 20 reservations in a 12 month time frame.

Absolutely none of this is adding up.
 















DIS Facebook DIS youtube DIS Instagram DIS Pinterest DIS Tiktok DIS Twitter

Back
Top