metzgardesign
Mouseketeer
- Joined
- May 25, 2009
- Messages
- 485
Disney became comfortable, then they fell into complacency.
Universal is still hungry.
We took our first sidetrip to US/IOA on our last visit to Disney. The Universal complex, hands down beat the comparable elements at Disney. The dining was better, the hotel was better (and not just in level of amenities, but in service, cleanliness, and ROI), and the parks was better. People seemed to be having a good time at the Universal parks. The underlying vibe was a much more concentrated effort by the Universal folks to make the visit a good one for the customers.
Disney needs to refocus on why they exist. Concentrate on what visitors want and expect to see and experience (other than 5 year old girls in princess dresses.....there can be that of course.....but they also need to concentrate on a wider customer base). Re-dedicate their drive to what Walt intended when he built Disneyland (and subsequently WDW).
They have almost entirely lost sight of the founding principles. And with that loss of sight.....the parks have suffered; the hotels have become stale and crusty; and the dining even, has become "Meh."
Universal is still hungry.
We took our first sidetrip to US/IOA on our last visit to Disney. The Universal complex, hands down beat the comparable elements at Disney. The dining was better, the hotel was better (and not just in level of amenities, but in service, cleanliness, and ROI), and the parks was better. People seemed to be having a good time at the Universal parks. The underlying vibe was a much more concentrated effort by the Universal folks to make the visit a good one for the customers.
Disney needs to refocus on why they exist. Concentrate on what visitors want and expect to see and experience (other than 5 year old girls in princess dresses.....there can be that of course.....but they also need to concentrate on a wider customer base). Re-dedicate their drive to what Walt intended when he built Disneyland (and subsequently WDW).
They have almost entirely lost sight of the founding principles. And with that loss of sight.....the parks have suffered; the hotels have become stale and crusty; and the dining even, has become "Meh."