Dug720
See the line where the sky meets the sea?
- Joined
- Feb 16, 2012
- Messages
- 26,593
Just checking as I don't normally use agencies for my bookings (I have no desire to do so at all after this last experience with JetBlue Cruises), but does Costco charge you a fee if you cancel? If so that is something to keep in mind - just in case.
As I hinted parenthetically above, I had booked a cruise (on Celebrity) through an airline cruise agency when they had a "no deposit required" promo going on (you still paid it, you just didn't up front). The agent never said anything about THEM having a cancellation fee - she just explained the cruiseline's cancellation fee. When I printed out the paperwork, I saw in the small print that the division does in fact have a cancellation fee. So I was just going to suck it up even though I was having some doubts about it. Well, after a couple of calls of less than stellar service (I was wanting to change categories - yes, lower, but still - and their website (and Celebrity's) was showing a LOT of cabins in that category, but the agent I was speaking with insisted that it was Waitlist only for that category. THEN a few days later, my cabin was showing available on their website - it showed as mine on my reservation on Celebrity's site, but in playing with the airline cruise agency's site up to just at the point of booking it was still letting me book "my" cabin (and yes, I was using a computer I'd never been on the airline cruise division's site, so it's not like it had saved my cookies) and a call yielded yet another less than helpful and less than nice agent, I decided I had pretty much zero confidence in things going ok. So I booked DCL on my own (along with 3 days in Miami beforehand) - and even with a verandah cabin the whole thing will still be less than the Celebrity cruise would have been. Called the airline cruise agency to cancel and was cheerfully told "OK. You're well outside Celebrity's cancellation policy. But there is a cancellation fee through us." But I did pay it because I decided that for me, my peace of mind and having a vacation I have more control over was worth the division's cancellation fee. So for me, I'm back to doing my own bookings.
As I hinted parenthetically above, I had booked a cruise (on Celebrity) through an airline cruise agency when they had a "no deposit required" promo going on (you still paid it, you just didn't up front). The agent never said anything about THEM having a cancellation fee - she just explained the cruiseline's cancellation fee. When I printed out the paperwork, I saw in the small print that the division does in fact have a cancellation fee. So I was just going to suck it up even though I was having some doubts about it. Well, after a couple of calls of less than stellar service (I was wanting to change categories - yes, lower, but still - and their website (and Celebrity's) was showing a LOT of cabins in that category, but the agent I was speaking with insisted that it was Waitlist only for that category. THEN a few days later, my cabin was showing available on their website - it showed as mine on my reservation on Celebrity's site, but in playing with the airline cruise agency's site up to just at the point of booking it was still letting me book "my" cabin (and yes, I was using a computer I'd never been on the airline cruise division's site, so it's not like it had saved my cookies) and a call yielded yet another less than helpful and less than nice agent, I decided I had pretty much zero confidence in things going ok. So I booked DCL on my own (along with 3 days in Miami beforehand) - and even with a verandah cabin the whole thing will still be less than the Celebrity cruise would have been. Called the airline cruise agency to cancel and was cheerfully told "OK. You're well outside Celebrity's cancellation policy. But there is a cancellation fee through us." But I did pay it because I decided that for me, my peace of mind and having a vacation I have more control over was worth the division's cancellation fee. So for me, I'm back to doing my own bookings.
