Coincidence or not?

[bpmorley]

I remember reading on here last year about people credit card number being stolen by an employee at DW. Well it seems to have happened again. I just paid my DVC mf's last week and the following days there were charges all of over Florida & Tennessee. It was the only thing I used my credit card for since Christmas.

 

[Chuck S]

Did you pay them online? I don't think anyone can view the entire account number if you pay online.

If you paid via phone, it is certainly possible that someone may have added a numbe skimmer between the keyboard and computer...and the rep that wa helping you would never have known.

It is also quite possible that the sudden charges are a result of skimmer being used when you were making your Christmastime purchases, skimmed number don't always get used immediately. If they wait a month or so to use the skimmed numbers, it is harder to track down where the skimmer is located.

I wouldn't jump to the conclusion that it was your dues payment that triggered it, bit I would certainly report the possibility to Disney/DVC...they would know when the transaction was processed, likely on which terminal, and if it was the dues payment that was skimmed they could likely find the skimmer.

As far as the charges showing up in FL and TX, this is very common no matter where the card may have been skimmed.

 

[bpmorley]

That's why I titled this Coincidence or not.

As far as the skimmer, isn't that what they found last year at one of the resort checkin terminals?

 

[disneynutz]

There was a SSR/OKW Front Desk CM who was using a device to capture the card info.

Bill

 

[DenLo]

Sorry to hear that someone stole your cc number. What do the police and credit card company think?

 

[Hunclemarco]

When we were at the mouse in November, we had a $.40 purchase...actually it was the balance of our bill...had no cash when we depleted our food and wine card....
anyways, our bank put a stop on our card because of the low purchase. Apparently many who steal credit cards will make a small purchase, many times of $1.00 or less, and if that goes through, they'll make larger purchases. This is what caused our account to freeze. Did you have any small purchases first? Also, some will steal credit card numbers and then hold the number for a time before using them. That may have been your case as well...
One other option to consider, does your card include the new RFID technology? If so, your card info can be easily be stolen with your card in your purse/wallet. Foiled wraps can prevent this from happening. I love new technology, but have to be aware of new scams as well.
In either event, i hope you can get this taken care of soon!

 

[bpmorley]

It was the credit card company that called me. I'm thankful for that. We were in WDW last month and when I got home they had called to ask if I had been in Florida. When I said that we were just there for 9 days the girl said good we will take the hold off of your card. I didn't even know there was a hold on my card. This must be something new, if your card is used out of state they call to make sure you are there. They did say they would be contacting police and the stores where purchases were made and that I didn't have to do anything except verify what were my charges and which weren't.

No small purchases, Just $9000(mostly in 500-600 amounts) over 3 days between FL & TN.

 

[DenLo]

Scary. Hope it all works out. I didn't know about notify the CC company if you went out of state only out of the country. We travel all of the time. But my DH always checks all of our charge accounts practically daily, even when we vacation. So hopefully we'll know if happens to us.

Let us know if the CC company tracks it to WDW. Thanks for the warning.

 

[bpmorley]

This was the first time they've ever called. The year before we took 2 cruises so we used that CC in different parts of the caribbean and they didn't call. I'm just glad they are doing this now.

I will keep everyone updated if it does trace back to disney

 

[Chuck S]

Loss prevention/fraud control has been calling on my CCs for years. Every time we go to FL, and every time we walk across the Mexican border.

 

[quirty30]

It could very well be a coincidence. You never know how someone gets their hands on a CC#. I had a Capital One Visa I hadn't used in years...it had no balance. About a month ago I got a call from their fraud department because of some suspicious activity. Tell me how someone gets a hold of a number that I hadn't used at all recently? I was having them close the account and they mentioned I had unused rewards - got a $50 Walmart gitfcard out of the deal. Kudos to Capital One - I felt kind of bad about closing the account after they were so nice.

 

[murphy t]

Last summer I used a brand new credit card (over the phone) to pay for/hold the Candlelight Proc. dinner package and then had several charges made/attempted all over the country. Amex caught it right away and we cancelled the card. I am sure this breach occured thru Someone at Disney because no one else had my credit card info.
Murphy

 

[granmanh603]

I had just read this thread and noticed a 1.99 purchase on my Disney Visa acct and then a few days later another for 2.99 at barnesandnoble.com so thanks to you called Disney Visa and they closed the account!!! I probably would have let this go except for reading this thread.
On another note about 5 years ago I had a card that had not been used for awhile and actually was in a draw at home with not access to anyone and when I received a bill with 2 purchases over 100 each...again they closed the acct...never could figure that one out...how they ever got the number.
But thanks again for posting, don't know if it was just an error or somehow someone got the number over Christmas...

 

[Chuck S]

Last summer I used a brand new credit card (over the phone) to pay for/hold the Candlelight Proc. dinner package and then had several charges made/attempted all over the country. Amex caught it right away and we cancelled the card. I am sure this breach occured thru Someone at Disney because no one else had my credit card info.
Murphy

I wonder, though, couldn't they also get the numbers and info on the new radio frequency cards before they ever hit your mailbox? I mean, scan it through the envelopes, and wait a few days to use it until they figure the real CC owner has activated it. I wonder what type of security on those transmitter cards they use during mailing.

I know I can pretty much tell when the envelope arrives in the mailbox whether there is new CC in it or not.

Just pondering other ways that this could happen. Fortunately, the only actual fraudulent charges I've ever had were cases of the machines not working properly (double charging) from the real places that I used it.

 

[RevBob]

I will keep everyone updated if it does trace back to disney

Please do, since I'm sure that there will be a few of us calling Member Accounting in the days ahead to pay our MF's via credit card. TIA.

 

[Hunclemarco]

I wonder, though, couldn't they also get the numbers and info on the new radio frequency cards before they ever hit your mailbox? I mean, scan it through the envelopes, and wait a few days to use it until they figure the real CC owner has activated it. I wonder what type of security on those transmitter cards they use during mailing.

I know I can pretty much tell when the envelope arrives in the mailbox whether there is new CC in it or not.

Just pondering other ways that this could happen. Fortunately, the only actual fraudulent charges I've ever had were cases of the machines not working properly (double charging) from the real places that I used it.

From what i understand, you can go to a local electronics store, and if you know how, you can make a scanner to pick up the RFID information. It's not just with credit cards...This technology is now on licenses, microchips are woven into clothing, under make-up labels, to give companies a demographic of where their products are going. For more information, check out this site... http://www.spychips.com/
I had an AMEX card that was already charged up over $1,500 before i got my card in the mail... had to show proof that it wasn't me that used it.
Again, i hope Disney can help you work this out

 

[disneynutz]

We have had our CC account compromised a couple times while at WDW. The problem is so wide spread that the Orange County Sheriff and Disney don't even want to take a report. The CC company accepts this type of fraud as the cost of doing business.

When we talked to a investigator with the CC company he told us that there are protection policies and systems available to the merchants but they choose not to use them. He also stated that they get more fraud activity from WDW and Universal Orlando than anywhere else in the US.

Bill

 

[cbouxsein]

Please do, since I'm sure that there will be a few of us calling Member Accounting in the days ahead to pay our MF's via credit card. TIA.

I just filled out the paper remittance because I also needed to do a change of address - now I think I will see if I can pay dues and change my address on-line.

I don't know how these criminals get so good at getting our information. A few years ago one of our credit cards made a $950 cash advance to someone in a casino! I caught it when paying the bill, and called them immediately. The CC company insisted that the caller who obtained the cash advance had our account number, my DH mother's maiden name and his SSN! Not even our kids have those three pieces of information, so we suspect it was an inside job with someone at the CC company. It took us months to get the charge off our account though. Which is why I don't want it to happen again!

Cathy

 

[rhax07]

That's scary info. Thanks for sharing. We always have DVC take our stuff straight out of our bank account and have yet to have any issues. Thank goodness for Direct Debit!

 

[anna08]

I have definitely changed how careful I am now with any credit card use - just the other day was on a website that was listed with the Better Business Bureau but they did not use a HTTPS link for their payment page! I do go online now with the bank that owns our cards and check quickly once a week that the charges are legit - it's really easy to do.