CM only giving me value of "price paid" when trying to change ticket??

[lanejudy]

I returned a ticket to UCT because someone was unable to go in a trip. Normally I would just pocket the ticket and use it with someone else another time since it was never linked.

It’s not required to return the ticket to UT. That ticket could have been transferred from the original guest who is unable to go to another guest or even to you for use on a future trip. You would need to upgrade the ticket to new future dates but you would have the value of the ticket as credit in your MDE.

 

[DLgal]

If you bought from a 3rd party, how does Disney know what you paid for it?

Wel, the MDE cast member somehow knew in OPs post.

Disney knows what their authorized resellers sell their tickets for, because they have to approve of the price.

 

[lanejudy]

The policy is price paid now

I don’t believe WDW knows what one paid to a third-party vendor. But even if they did do credit is given for the “value” regardless of whether you bought it at a $10 discount, $50 discount, OR a $25 premium. Yes, 1- and 2-day tickets are sold by resellers at a premium (more than direct from WDW). If you buy a 1-day ticket from an authorized reseller for $200 but WDW sold that ticket for $180, you will not get credit for what you paid only for the value.

Wel, the MDE cast member somehow knew in OPs post.

OP said it was the paid value, but she had a very inflated expectation of the credit amount so that lower value likely sounded like the paid amount. The value is coded into the ticket and MDE gives credit for the value not amount paid.

 

[DLgal]

I don’t believe WDW knows what one paid to a third-party vendor. But even if they did do credit is given for the “value” regardless of whether you bought it at a $10 discount, $50 discount, OR a $25 premium. Yes, 1- and 2-day tickets are sold by resellers at a premium (more than direct from WDW). If you buy a 1-day ticket from an authorized reseller for $200 but WDW sold that ticket for $180, you will not get credit for what you paid only for the value.


OP said it was the paid value, but she had a very inflated expectation of the credit amount so that lower value likely sounded like the paid amount. The value is coded into the ticket and MDE gives credit for the value not amount paid.

OP said they wanted to charge her $89 per ticket to upgrade which is exactly the difference between what she PAID and what WDW is currently charging. It doesn't matter what the OP "expected" to pay. The cost is $89 to upgrade.

Disney knows what you paid for your tickets. Everything is electronic now.

 

[DCLMP]

If you bought from a 3rd party, how does Disney know what you paid for it?

They don't. They would have know what of knowing that. They only know what their current value is at the time.

 

[lanejudy]

OP said they wanted to charge her $89 per ticket to upgrade which is exactly the difference between what she PAID and what WDW is currently charging. It doesn't matter what the OP "expected" to pay. The cost is $89 to upgrade.

OP never confirmed she has a receipt that $760 is the actual amount paid. I expect if she dug that out it would be less…

The discounts never seem as much as one expects when needing to upgrade — because the savings quoted by the resellers are based on “gate price” which nobody pays at WDW except for the rare transaction when someone walks up to the ticket window day-of. “Gate price” includes a premium, approx. $20 last I checked. So if a reseller advertises $25 savings over gate price, it might only be $5 savings off the online WDW price.

 

[DLgal]

OP never confirmed she has a receipt that $760 is the actual amount paid. I expect if she dug that out it would be less…

The discounts never seem as much as one expects when needing to upgrade — because the savings quoted by the resellers are based on “gate price” which nobody pays at WDW except for the rare transaction when someone walks up to the ticket window day-of. “Gate price” includes a premium, approx. $20 last I checked. So if a reseller advertises $25 savings over gate price, it might only be $5 savings off the online WDW price.

I would imagine the OP knows what she paid for the tickets. She said "just under $760" which would be $757 if you subtract $90 from the $846 the CM quoted as the upgraded price. There is no mystery here.

 

[mistysue]

I would be skeptical Disney knows what resellers sold the ticket for - they run promotions involving hotel stays, combining tickets, random $5 off days, etc. In the past that was why you needed to use a ticket first, because otherwise they could try to charge the difference between what the reseller paid and current price.
Even if using first doesn't help anymore, they only know exactly what you paid if you paid it to them.

 

[DLgal]

I would be skeptical Disney knows what resellers sold the ticket for - they run promotions involving hotel stays, combining tickets, random $5 off days, etc. In the past that was why you needed to use a ticket first, because otherwise they could try to charge the difference between what the reseller paid and current price.
Even if using first doesn't help anymore, they only know exactly what you paid if you paid it to them.

Disney's contracts with resellers stipulate the absolute bottom they can sell the tickets for. This is to protect Disney's "perceived value." If they are allowed to be too deeply discounted, it devalues the brand. I'm guessing the resellers build in these random little promotions into the price they charge.

 

[LoveToDisney]

It’s not required to return the ticket to UT. That ticket could have been transferred from the original guest who is unable to go to another guest or even to you for use on a future trip. You would need to upgrade the ticket to new future dates but you would have the value of the ticket as credit in your MDE.

It would not show up in MDE because they hide it once they expire which it just did had I had the ticket linked. At that point, you have to REMEMBER you have that ticket and sit on a phone call or fly down to Florida to guest services to make it into something else. Since I have an AP, I have no idea when I would have someone going with me that needs a 7 day ticket. Chances are I would forget about the ticket and Disney delightfully pockets the money. Yes, I decided a refund made more sense. I just wanted to let people know the UTC refund is complicated because of Disney and their convoluted rules.

 

[nalabear]

I can tell you Disney KNOWS the price of the ticket you paid; whether be direct or from discounted retailer or convention or transferred or whatever. The price is attached to the ticket.

UDT does allow for refunds minus a fee. It DOES take time as being the third party broker; but you do get a refund. The alternative is like Disney direct -- use face value for future ticket.

 

[DLgal]

I can tell you Disney KNOWS the price of the ticket you paid; whether be direct or from discounted retailer or convention or transferred or whatever. The price is attached to the ticket.

UDT does allow for refunds minus a fee. It DOES take time as being the third party broker; but you do get a refund. The alternative is like Disney direct -- use face value for future ticket.

Thank you. This notion that Disney has no idea how much you paid for a ticket is absurd. Even WAY back when, tickets had prices literally stamped on them.

They always know.

 

[sethschroeder]

There’s a lot of very confident but wrong answers here lol. The policy is price paid now, it doesn’t matter what it used to be. If you buy from, Undercover Tourist for example, and you paid $500 for a ticket that would have cost $525 from Disney, you get the value of $500, and you pay the difference between what you paid and what the new value is.

You are 100% wrong so glad you can be so confident for calling out people for being confident when wrong.

This is how it works:
On X date that you bought the ticket you get whatever the Disney direct pricing is for the ticket. It does not matter what you paid for the ticket only what Disney's price is.


There are all sorts of reasons why the person upgrading the ticket on Disney's side could get screwed up. Just remain calm and outline what the credit value should be, what the new price is, and the total difference you are supposed to pay.

 

[Lehuaann]

Wel, the MDE cast member somehow knew in OPs post.

Disney knows what their authorized resellers sell their tickets for, because they have to approve of the price.

I can tell you Disney KNOWS the price of the ticket you paid; whether be direct or from discounted retailer or convention or transferred or whatever. The price is attached to the ticket.

Agreed, Ticketing can see the price history of a ticket.

Years ago during FD, Disney Destinations (which behaves like a 3rd party travel agent) severely discounted package tickets to compensate for the free meal plans.

When we went to upgrade with WDW Ticketing, they wanted to give us $360 value for $500 tickets. Even they KNEW it didn’t look right, but there it was in their system.

 

[Genie+]

I realize Mom’s Panel (now planDisney) isn’t always 100% accurate, but this is what they said Jan 2022:

…The Cast Members at ticketing windows will also be able to put the amount you spent on your original tickets towards new ones or towards an Annual Pass so you can skip the long wait times on the phone. It is important to note that they will ask for the date of your new visit upon purchase, so make sure that you have agreed on a new time for your visit before you purchase new tickets…

 

[nalabear]

Agreed, Ticketing can see the price history of a ticket.

Years ago during FD, Disney Destinations (which behaves like a 3rd party travel agent) severely discounted package tickets to compensate for the free meal plans.

When we went to upgrade with WDW Ticketing, they wanted to give us $360 value for $500 tickets. Even they KNEW it didn’t look right, but there it was in their system.

Yep. Happened to us too for DLR ticket we got severely discounted, but expired. The value they wanted to apply was the discounted value. The CM was appalled at that and sprinkled some pixie dust and viola. New ticket reissued. This was completely at the discretion of the CM and supervisor approval though. They have dust for a reason

 

[LoveToDisney]

Ticket prices have not always gone up. A looooooong time ago when Disney changed from the old 7day Park Hoppers which never expired to a less expensive ticket that expired within 14 days of first use. They may have been called Magic Your Way(?). I think it was the first time park hopping wasn’t automatically part of a multi-day ticket. I remember the new 7 day MYW ticket was considerably less than what I had paid for my old park hoppers, even with adding the hopping option. For a few years, I didn’t use the non-expire park hoppers I had and bought new tickets instead because they were cheaper.
I may have the name wrong because Disney has transformed tickets sooo many times since they changed from those first park hoppers decades ago. And yes, I’m old. Our first trip was with the e ride ticket books when only MK was DisneyWorld (and we were not kids).
Anyway, even if I got the ticket name wrong, there was a point in time where Disney introduced more cost effective tickets for all customers beyond just a simple promotion for the Floridians. We’re not from Florida so we noticed.

 

[jo-jo]

OP, did you try to call again? Many times, I 've heard here, if you don't get the expected answer try again.

I had a case very different from yours but it was still an error on tickets about 5 years ago. We had bought DS's family tickets for Christmas . On the trip in April, we decided to turn them into APs. Front desk at BLT said they could handle it. Ok, Next day went to use the AP, CM at gate happen to mention to DS, your AP are good until Nov 12. (the date we bought the tickets) What??? I guess simple mistake, I'll take care of it this evening. Go back to same person at desk. She insisted it was done correctly. Everyone does it this way, even Universal. I called up MS. Hold on, nope, front desk is wrong, but have to correct inside park GS. Ok, we go into, rest of family go on. I wait in line, get to CM. Blah blah. Cm click click click. Yes, the dates are correct. Everything was done proper. I asked for supervisor. Blah blah, he turns to CM and tells her how to fix it to April date. CM acts like this is the first time she has every heard of this.

 

[nalabear]

OP, did you try to call again? Many times, I 've heard here, if you don't get the expected answer try again.

I had a case very different from yours but it was still an error on tickets about 5 years ago. We had bought DS's family tickets for Christmas . On the trip in April, we decided to turn them into APs. Front desk at BLT said they could handle it. Ok, Next day went to use the AP, CM at gate happen to mention to DS, your AP are good until Nov 12. (the date we bought the tickets) What??? I guess simple mistake, I'll take care of it this evening. Go back to same person at desk. She insisted it was done correctly. Everyone does it this way, even Universal. I called up MS. Hold on, nope, front desk is wrong, but have to correct inside park GS. Ok, we go into, rest of family go on. I wait in line, get to CM. Blah blah. Cm click click click. Yes, the dates are correct. Everything was done proper. I asked for supervisor. Blah blah, he turns to CM and tells her how to fix it to April date. CM acts like this is the first time she has every heard of this.

Weird. AP dates start with date of first use/scan; not purchase.

 

[lampshadehead]

Not sure if its the exact situation, but maybe this will help explain?
I purchased a ticket from UT for the year 2020, but due to Covid, we did not use the tickets and that ticket was granted an expiration date of 10/2021. Since we did not use the ticket by the expiration, I had to call ticketing in order to get the value of the ticket applied to a new ticket for this year.
Disney will only credit the cost of the original ticket. Meaning, the cost that the reseller purchased the ticket for from Disney.
So, the price that UT paid Disney for that ticket, is the credit that I received. Turns out that is $28 less than what I paid UT.

Edited to change the amount, it is actually $28.08