Clueless Dining CM

[BCV23]

Yeah, I figured I'd get a sarcastic response from someone. Gee, you are soooo funny! Smart people, however, would get what I was trying to say. And they will also notice I said "most of the Disney stuff"...not all.

Sorry, I'm not as "smart" as you think you are!!!
But seriously, I very much doubt you know "most" Disney stuff if you've learned it all in a month.

But if it makes you happy to think so, that is great.

 

[BCV23]

I bet there are very few acronyms/"words to know" that are more frequently used than ADRs. I can't imagine training someone to do ADRs and never ever mentioning the term "ADR."

On the other end of the spectrum, when I made an ADR for Chef Mickey's, the CM asked where I was staying to make sure I'd have time to get to the resort. When he found out I was driving from POR, he gave me very detailed instructions on how to drive there!

But you know they are not even called Advanced Dining Reservations much less ADRs. CMs call them Advanced reservations. And think how confusing it would be if CMs called them ARs when talking with someone who doesn't read sites like this.

 

[Harmony]

I can see where this is going and I'm opting out due to the fact that I have better things to do with my time. That and the fact that I'm not a mean, rude, obnoxious person. BYE!

 

[tlbwriter]

But you know they are not even called Advanced Dining Reservations much less ADRs. CMs call them Advanced reservations. And think how confusing it would be if CMs called them ARs when talking with someone who doesn't read sites like this.

I'm sorry, but even the most clueless CM whose job is to take ARs shouldn't be that confused by the term ADR. It's not like she called the maintenance department, for cryin' out loud. She called Disney Dining!

 

[clkelley]

I bet there are very few acronyms/"words to know" that are more frequently used than ADRs. I can't imagine training someone to do ADRs and never ever mentioning the term "ADR."

On the other end of the spectrum, when I made an ADR for Chef Mickey's, the CM asked where I was staying to make sure I'd have time to get to the resort. When he found out I was driving from POR, he gave me very detailed instructions on how to drive there!

I have found that VERY few CMs know what you are talking about when you use Acronyms. I've got a feeling they are trained on the full words of things. Also, I have found that most of the folks that use acronyms have some type of a military/government background as they use acronyms like crazy.

I give a CM an acronym, and they look at me like I'm weird. I then say the entire word and they know exactly what I'm talking about.

Carol

 

[BCV23]

But think how few people who visit actually have even heard the term "ADR." If you ask any CM for help with a dining reservation, an advanced dining reservation, an advanced reservation or even a priority seating, they will know what you mean. Of course, it probably won't be too long before new hires don't know the old term priority seating and will be confused when long time guests request one.

We get so used to using acronyms on the DIS that we think everyone uses "DIS speak." I know I have to be careful myself when talking with my family to not launch into it.

 

[jcemom]

We get so used to using acronyms on the DIS that we think everyone uses "DIS speak." I know I have to be careful myself when talking with my family to not launch into it.

So true. I'm guilty of that myself and I have used "DIS speak" when talking to a relative about Disney, LOL. They look at you as if you have two heads when they ask where you're staying next trip and you reply "we'll be at BWV for 5 nights, then AKL."

 

[Aimeedyan]

It is indeed practical. They can be given a crash course in all things Disney. This isn't rocket science. I learned most of the Disney stuff in one month...by myself! It *can* be done.

I guarantee you don't know half of what a CM needs to know. I promise. I know more than a few people who moved to Orlando because they loved WDW and want to work for the mouse and hit the floor and know so very little that it's laughable to them that they used to think they knew so much. You don't realize how much there is to know once you're on the "inside" that the general public has no knowledge of.

But that's neither here nor there. Until you're there, or know someone closely that works there, it's easy to point fingers.

And I agree with others that the acronym likely threw them off, though the mixup with Morocco is hilarious!

 

[blueangel]

Whoa! I didn't mean to start a feud... I just thought it was kind of funny, especially when she told me to go to a country that's in no way represented at Disney. I do think that CMs should know the basics...like AR or ADR. I'm smart enough to figure it out on my own, and if I'd needed to do more than make the one AR I had left I probably would have called back. I'm not asking for wizard CMs at dining, but maybe somebody who knows the basics or can at least read their computer screen.

 

[TiggerInLBV]

Whoa! I didn't mean to start a feud... I just thought it was kind of funny, especially when she told me to go to a country that's in no way represented at Disney. I do think that CMs should know the basics...like AR or ADR. I'm smart enough to figure it out on my own, and if I'd needed to do more than make the one AR I had left I probably would have called back. I'm not asking for wizard CMs at dining, but maybe somebody who knows the basics or can at least read their computer screen.

Just to let you know that when you book dining there is truly no such thing as an ADR or even an AR anymore. The new term is simply Reservation. This is to bring WDW in line with the rest of the food service industry. Why even bother using an abbreviation? Many Cast Members that answer the dining line do so much more than just book dining. Oftentimes they do more Resort Reservations than anything else. There are those that still remember Dixie Landings or King Stefan's Banquet Hall or even what a Priority Seating is but you do realize what the average lifespan is of someone that works in a Call Center right? Every Call Center I have ever worked in has seen a high rate of turnover, I am sure it's no different with Disney. Except at Disney the CM's try their best to make your experience Magical, just help them along if need be...they are answering tons of calls every day while you are just calling once or twice. Spread the Magic!

 

[WDWRC]

There is a lot to know... I learn things every day!

It's not just the little things about the resorts and the parks. I can now tell you, after two years at CRO, every room type and bedding in each resort, how much it costs to rent tents and cots at Fort, etc. On the flip side, I can also tell you about how some members of my team don't even know what the Jungle Cruise is, let alone where it is!

Tracy

 

[PIRATEGIRL007]

I have found that VERY few CMs know what you are talking about when you use Acronyms. I've got a feeling they are trained on the full words of things.

Carol

This is so true! Most call centers highly discourage and even reprimand thier cust service reps for using acronyms or jargon with customers. It's ok when talking to other co-workers, but rarely acceptable when dealing with customers.