Club level

[Polyonmymind]

You are allowed to eat in the club lounge. Masks on when walking around, masks off when seated and eating. There is plenty of seating. Eight together or real close by shouldn't be an issue. Depending upon how busy they are. They will serve you as much or little as you ask.

 

[mickeyluv'r]

If we arrive early before check in time can we use the lounge? Same question for check out day. We are there 5 nights. TIA

In the before times, I think check out day access only lasted until like noon- at the latest. If you are in the lounge, you can stay; they don't kick you out, but our key would not work in the elevator at like 3pm.

WDW allows you access until midnight (later than the lounges are open!) on check out days, but US has told us multiple times they have an early afternoon absolute cutoff.

I'm trying to recall the exact wording of what we were told when we asked. I recall he said access went a little past the 11am check out time as a courtesy, and if someone was waiting on transportation, he said he'd usually give them an extra hour or so, but we asked just at like 3:05pm, and we were told no. I'm not 100% how late that extra request window lasted, but I'm certain 3pm was too late.

Check-in day though we've been allowed access the the CL's about as early as they open. The room - in the before times- wasn't ready that early, but we were able to get CL and EP before the parks opened. When we arrived before check in time, we got a temporary card for those few hours, then we had to get a new card after check-in time at US. Though when we've done it, the hotel staff wasn't always super great about sending a message to tell us when the room was ready. That was the one area where US hotels could slightly improve.

 

[tony67]

Though when we've done it, the hotel staff wasn't always super great about sending a message to tell us when the room was ready. That was the one area where US hotels could slightly improve.

I feel like they have gotten much better about this - but in the past this was often an issue for me.
It may depend on the hotel and the systems they have in place - RPR and PBH were not good about this but the newer hotels SF and ADV were.
May just be a coincidence though

 

[mickeyluv'r]

I feel like they have gotten much better about this - but in the past this was often an issue for me.
It may depend on the hotel and the systems they have in place - RPR and PBH were not good about this but the newer hotels SF and ADV were.
May just be a coincidence though

I think all the times we stayed at Sapphire Falls and Aventura, we arrived (well) after 3pm (part of the reason we didn't opt to pay for CL). So I can't say about texting the room being ready at those hotels, but we were generally pleased with the service of both.

I think my biggest complaint has been that a few times our room didn't get serviced, or was serviced VERY late in the day, like 6pm. Maybe we've just had bad luck. When the room is cleaned, staff does a great job!

The front desk, pool, and dining staff have always been great! Overall, the Universal staff really tries to deliver an excellent level of service.

 

[frank808]

I think all the times we stayed at Sapphire Falls and Aventura, we arrived (well) after 3pm (part of the reason we didn't opt to pay for CL). So I can't say about texting the room being ready at those hotels, but we were generally pleased with the service of both.

I think my biggest complaint has been that a few times our room didn't get serviced, or was serviced VERY late in the day, like 6pm. Maybe we've just had bad luck. When the room is cleaned, staff does a great job!

The front desk, pool, and dining staff have always been great! Overall, the Universal staff really tries to deliver an excellent level of service.

Right now your rooms do not get serviced until check out. There is no daily housekeeping

 

[tony67]

I think all the times we stayed at Sapphire Falls and Aventura, we arrived (well) after 3pm (part of the reason we didn't opt to pay for CL). So I can't say about texting the room being ready at those hotels, but we were generally pleased with the service of both.

I think my biggest complaint has been that a few times our room didn't get serviced, or was serviced VERY late in the day, like 6pm. Maybe we've just had bad luck. When the room is cleaned, staff does a great job!

The front desk, pool, and dining staff have always been great! Overall, the Universal staff really tries to deliver an excellent level of service.

Yeah - this usually happens at least once per trip. Nothing more annoying than coming back to the room at 3PM for a break and they have not been in - especially when I left my room at 7AM. I think it usually happens on a day where they have a ton of room to turn over like the Sunday or Monday after HHN

Right now your rooms do not get serviced until check out. There is no daily housekeeping

This kind of annoys me - you are still paying for a full service room and not getting full service. I dont want to be putting trash outside the door. At least give people a choice - even if its just collect the trash and leave towels. Would also get a lot of people their jobs back.

 

[macraven]

I’m okay with putting towels and trash outside the door
Send a text to housekeeping and they will come clear that out.

I prefer to not have people in my room during the pandemic period.

room service for food is still available at the premier hotels
But it’s left outside your door.

 

[DL1WDW2]

I recently asked at HR front desk about their Rock Royalty Level(concierge) . Due to social distancing they have moved it to one of their larger reception / banquet rooms . . I cancelled my reservation for Thanksgiving Rock Royalty Room.

 

[spielerin]

Here now. The boxed offerings are the same boxes as at Tuk tuk. I was not contacted before my arrival, so they are having some difficulties with my dietary needs.
The staff are still amazing!
if you’re looking for an all day buffet, not going to happen currently. If you're looking for great service and smiling faces to put a bright spot on a lonely trip, you will get that. And the hot tea is great and an easy walk from the room and doesn’t taste like coffee like Keurig tea.

 

[melissa723]

Here now. The boxed offerings are the same boxes as at Tuk tuk. I was not contacted before my arrival, so they are having some difficulties with my dietary needs.
The staff are still amazing!
if you’re looking for an all day buffet, not going to happen currently. If you're looking for great service and smiling faces to put a bright spot on a lonely trip, you will get that. And the hot tea is great and an easy walk from the room and doesn’t taste like coffee like Keurig tea.

Question about the coffee...do they have flavored creamer or syrups on hand?

 

[spielerin]

No flavored creamer or syrups. If youre ok with Non sugar sweetener, get some flavored sweetener drops to use with creamer. Bottle is small enough to go in carryon liquids bag.
Pleasantly surprised by staff today,they prepared 2 boxes just for me (hummus box without the pitas and marinated vegetables) With those and the baked wings actually had a full dinner that was exactly on my diet and very satisfying. If I knew where to buy those vegetables regularly, I would.

 

[melissa723]

No flavored creamer or syrups. If youre ok with Non sugar sweetener, get some flavored sweetener drops to use with creamer. Bottle is small enough to go in carryon liquids bag.
Pleasantly surprised by staff today,they prepared 2 boxes just for me (hummus box without the pitas and marinated vegetables) With those and the baked wings actually had a full dinner that was exactly on my diet and very satisfying. If I knew where to buy those vegetables regularly, I would.

Thanks! I normally just pack a box of the flavored coffee pods, so I guess I'll just do it again for this trip.

 

[spielerin]

Update: the kitchen has made up diabetic evening snacks (low carb) for me each evening since Monday

 

[cc_disneylove]

We are spending three nights at HRH the week of Christmas, in a club room. This is our first time at HRH and rock royalty. I see lots of posts about water and sodas being available most of the time. Is it all day but the food is only out during the hours posted? And do they offer wine or beer during the day or is it only in the evening. We have stayed at the clubs at most of the disney resorts and they will bring you wine or beer at any time if you ask. Was wondering if HRH is the same.
This thread has some great information. Thanks so much to all of you for reporting back. We can't wait to try out HRH!

 

[schumigirl]

Food is available on the hours posted and alcohol is also only available during evening offerings, not at any other time.

 

[melissa723]

We will be checking into RPR CL this Saturday, and I was wondering if it's like Disney's CL where they take you up to that level to check in? If not, once you get up there will someone know that you're new and sort of show you around?

 

[barb969]

At HRH you checkin in the lobby. There is line for club level. No escort to room. Bell services will handle your luggage if necesary.

Club is different from Disney. The main job of CMs is food. They usually do not assist with other problems like room key doesn’t work and ADRs. They do not have desks outside the club lounge. I have never stayed club at RPR Or PBH.

 

[schumigirl]

We will be checking into RPR CL this Saturday, and I was wondering if it's like Disney's CL where they take you up to that level to check in? If not, once you get up there will someone know that you're new and sort of show you around?

You check in at the desk same as everyone else.

When they know it`s your first time in the lounge once upstairs, they`ll kind of give you the lay out and operating times and if they can help in any way. The staff are wonderful there.

RPR have a proper concierge desk downstairs in the lobby too to help with many things.

But they can make reservations and such for you upstairs in the lounge too, they`ve made dining reservations for us many times.

And hope you have a wonderful trip

 

[melissa723]

You check in at the desk same as everyone else.

When they know it`s your first time in the lounge once upstairs, they`ll kind of give you the lay out and operating times and if they can help in any way. The staff are wonderful there.

RPR have a proper concierge desk downstairs in the lobby too to help with many things.

But they can make reservations and such for you upstairs in the lounge too, they`ve made dining reservations for us many times.

And hope you have a wonderful trip

Thank you! I knew you’d definitely be able to help me out. We’re on the plane and headed there now.

 

[GreyStr0ke]

Does anyone have any recent reports from HRH CL? I was watching the site like a hawk and was finally able to get a room for the OI Meetup on Dec 11th.