Club Level Services?

[DizMe]

So we are booked for a week at the club level at the Disneyland Hotel. We have had a horrible time getting reservations at the 60 day marker anywhere on property so decided to call the hotel. After talking to the hotel I asked, what DOES concierge assist with? Do they have the ability to get those hard to book reservations and this is what i learned:
They will call the hotel and put you on await list
They do not have any access to anything outside of what a guest has (i.e. the my disney experience App)
There is no way to book a dining experience if the restaurants are booked they are booked.

I also asked, outside of the food and drink in the club, what is the actual value of having the Concierge?
I was met with., " I know this must be frustrating, and the value is knowing that we are available 24 hours a day to assist if you need someone to cancel or get you something ".
Doesn't the front desk do that?
So for the extra $350 a night I get zippo. This is not the experience we have encountered at the WDW Florida resorts. And I am sad to say, this is a one and done experience for us. If we weren't already booked on flights... it would be cancelled. Truly a disgrace.

 

[VicgirlBC]

So we are booked for a week at the club level at the Disneyland Hotel. We have had a horrible time getting reservations at the 60 day marker anywhere on property so decided to call the hotel. After talking to the hotel I asked, what DOES concierge assist with? Do they have the ability to get those hard to book reservations and this is what i learned:
They will call the hotel and put you on await list
They do not have any access to anything outside of what a guest has (i.e. the my disney experience App)
There is no way to book a dining experience if the restaurants are booked they are booked.

I also asked, outside of the food and drink in the club, what is the actual value of having the Concierge?
I was met with., " I know this must be frustrating, and the value is knowing that we are available 24 hours a day to assist if you need someone to cancel or get you something ".
Doesn't the front desk do that?
So for the extra $350 a night I get zippo. This is not the experience we have encountered at the WDW Florida resorts. And I am sad to say, this is a one and done experience for us. If we weren't already booked on flights... it would be cancelled. Truly a disgrace.

Having read a lot of reviews of the club level at all three properties. I cannot see any value in it, especially when I have seen photos/videos and read reviews of the food offerings. We routinely stay at Fairmont when we travel and always choose their Gold level, which is their "club level". It isn't as much as $350 more per night, but the value is absolutely worth it for our family especially as the food quality is quite high. I would be so upset if I paid $350 more for Disney club level only to be offered hard boiled eggs that I can get at a free breakfast at a Super 8.

I appreciate you posting, especially the comment that they really can't offer anything more than what the front desk could.

Are you able to switch to a non club level room and save the cash?