we had the same issue with that title company!! Our agent with that company kept losing paper work, insisting she sent me documents that I never received, she would confirm receipt of a document then days would go by and nothing.
then I finally lost my mind when she says I’m waiting on you for xxx document, ya you confirmed receipt of that document 5 days ago. Never never never again!!!!
keep emailing them make sure they confirm they received stuff, follow up with them a day later! Be a pain because if not it just sits there for no reason