Classiest thing Disney has EVER DONE!

[TinkerBrie]

I love all of the warm and fuzzy Disney stories! Keep them coming!!

 

[candielips]

Wonderful stories! It makes me wonder if you were treated "classy" because you acted "classy".
Out of all these stories, I don't hear anyone saying they were raging mad or yelling at a CM.
You catch more bees with honey Great job everyone!
Keep the stories coming.

 

[BelleBway]

This thread is making me cry! I don't have any grand magical stories like these but I LOVE knowing that this stuff happens... and I love even the small little magical memories I have from my interactions with some of the awesome CM's all over WDW.

 

[Figment1990]

I'm a member of our csi (customer satisfaction index) leadership team at work and I'm always talking about Disney service as an example. I'm going to print this thread and pass it out at our next meeting. It's great tohave stories like this right from the customer instead of from training classes or books.

I have heard lots of good service stories over the years. But the OPs story (and a few others) really touched me. There is just something great about great cast members at Disney.

Not hotel related or even problem solving but I stopped at a pretzel kiosk in epcot late during emh one time and they wee all out. I expressed my sadness (not anger at all just you know,bummed out). A cast member noticed this, flagged down another cm who walkie talkied another kiosk who had one left. Then the cm told him to hold it for me and walked us all the way across future world to get me to my pretzel

a little thing but I was very impressed. It was late and they were almost closed they didn't have to do anything. But they did. Disney magic.

 

[btcrane]

Disney DieHard - you said it best - "Classy".

I'm a firm believer in 'stuff happens' because nobody is perfect - it's how they deal with it that sets them apart from the rest and Disney definitely got it right that time!

Very well stated!!!

 

[DBFLUKE]

I have had some mishaps at the Poly & Beach Club in years past. I would have to say that the Poly is definately the best at making people happy, without asking. It was our first stay at the Poly and the first time we took ME. I was afraid at letting the luggage go thru ME all the way. SO at the airport we retrieved our luggage and took it ourselves on ME. This was not easy because SW is in the other terminal. We get to the Poly and the bellman asks to take our luggage, of course my husband gives it to him while I am checking in. 2 min later I ask where is the luggage so we can go to our room, oh the bellman is going to bring it. ok, get to our room..wait.. no luggage. call, he'll be right there. Nope, then 1/2 hr later knock at the door ... not our luggage but garden grocers delivery. Call back down.. we ended up waiting over 2 hrs for them to deliver out luggage. I was not happy, we wanted to change & leave to get to AK. The manager paid for 2 cabs to take us to & back from AK after I told her our ordeal. I thought that was really nice of her. Then the fridge didn't work, and the slider didn't lock so they moved us to CL. Overall the trip turned out better, but I swear if things don't start off well, they tend to snowball. The Poly really does have wonderful staff though.

 

[queenb123]

Hearing good stories like these makes me a little less worried about going as a single mom with my 3 kiddos on our first WDW vacation. Thanks for sharing.

 

[mrFDNY]

I have a story, one of the reasons i support disney as much as i do.

On sept 11, 2001 i was on the start of my third year of employment with the F.D.N.Y. and you can imagine where and what i was doing, for that day and the next 3 months at ground zero. That is another stroy for a different time, it actually was in april 2002 that disney decided that they needed to do something for us in return.

We did'nt ask or even expect anything from anyone nevermind disney. So the next couple of lines does'nt talk about a room up grade or a hotel up grade, actually there were thousands of room and hotel up grades. On april 6 2002, Walt Disney World released the " Heroes getaway package" for any member of the FDNY,NYPD,NYC EMS. Also any family of these agency's here in NYC that lost family members on that day.

It was 50% off any Disney Hotel and free park hopper passes for the same number of days that your hotel was booked for. I sadly could'nt go, but i watched as some of the men and women i worked with leave feeling defeated and beaten and return with something i had not seen in a while, smiles. So THANK YOU DISNEY AGAIN!

 

[Donut23]

Remember when hurricane Floyd shut down WDW for a day....well, I flew down that day into Tampa (orlando closed).....drove to MCO - exchanged a rental car for my one-week rental and finally arrived at the Wildie about 5 pm (instead of my usual 11 am). I admit, I was tired and CRANKY.

In addition, I had been rear-ended and my car totaled 2 days before so I arrived in a neck brace and firm orders from my physician to ride nothing more wild than Small World.

As I was checking in (in the spot just next to Guest Services) I watched a father (2 children in a double-wide stroller) YELL at the castmember demanding the Magic Kingdom be opened for the evening because his twins wanted to see the castle. It was not at all appropriate.

Well....he pushed a button....I stepped over to him and sharply reminded him that at one time Hurricane Floyd was in excess of 200 mph. If it had hit WDW in that angry state....we would have NO hotel or park to play in. In addition....these castmembers have homes and families and they should actually be taking care of THEM.

He grumbled and walked away.

When I returned to checkin...my castmember was gone.

When she returned, I had been upgraded to concierge at no charge....with a quiet....thank you.

Next...when I arrived on the concierge floor and got my WELCOME TO THE WILDIE....they saw the neck brace and took pity on me.

Each night something arrived in my room during turndown.....bowls of fresh berries, fruit and cheese, basket of Mickey chocolates....balloons and get well card from Mickey.

I had SOOOOOO many goodies...and it was a solo trip.

My last morning I asked for a serving tray from the restaurant and created a platter of goodies from all my leftovers and delivered it to the concierge staff.

Funny thing.....a few years later I took the tour of the Grand Californian at DL. Turns out our tourguide was sent to the Wildie concierge for training (he started at the Grand Cali as a concierge castmember when the Grand Cali frst opened). He was trained by some of the same people who took such good care of me that week at WDW.

It was not unusual for me to receive an upgrade at the Wildie....but this one was fabulous on a day I was truly feeling sorry for myself. Imagine, your doctor tells you NO RIDES 2 days before you leave for WDW!!!



Second story.......I was a travel agent at the time of 911. I had guests at WDW that day - scheduled to return home. Disney allowed stranded guests to remain in their original rooms.....gave them park passes...all for NO CHARGE until they could make arrangements to fly home. It was a very classy thing to do during those first, emotional and horrible days.

 

[RadioFanatic]

I have a story, one of the reasons i support disney as much as i do.

On sept 11, 2001 i was on the start of my third year of employment with the F.D.N.Y. and you can imagine where and what i was doing, for that day and the next 3 months at ground zero. That is another stroy for a different time, it actually was in april 2002 that disney decided that they needed to do something for us in return.

We did'nt ask or even expect anything from anyone nevermind disney. So the next couple of lines does'nt talk about a room up grade or a hotel up grade, actually there were thousands of room and hotel up grades. On april 6 2002, Walt Disney World released the " Heroes getaway package" for any member of the FDNY,NYPD,NYC EMS. Also any family of these agency's here in NYC that lost family members on that day.

It was 50% off any Disney Hotel and free park hopper passes for the same number of days that your hotel was booked for. I sadly could'nt go, but i watched as some of the men and women i worked with leave feeling defeated and beaten and return with something i had not seen in a while, smiles. So THANK YOU DISNEY AGAIN!

Thank you for telling us about this. I really had no idea. That is truly amazing.