We had brunch there last week. It was fine - not good or great, just fine. Of all of the places that we ate (CRT, Ca Grill, Ohana, BOG Beaches and Cream and Casey's), it was my least favorite. It was, however, my daughter's favorite. We did it for her, but won't be going back.
Some of the reasons for my position - it was the only restaurant to be running behind and seat us late. Ohana - which has a terrible reputation for keeping you waiting - took us 30 minutes early. It was somewhat chaotic - mostly because of parents not controlling their kids. The food was fine - not fine dining, but tasty enough. It was better than the BOG food. The characters interactions were...not the best. They had a lot of people to see in short time, and it showed. I have also never been as aware of the heaps of germs and other goop on characters. They were smeared with syrup and who knows what else when they got to us. Also, I am not going to spin a napkin over my head. That was dumb and also resulted in quite a bit of flying food. The windows were filthy on the outside. Here is your view.... dirty and moldy. The wait staff makes a killing in tips, but I am fairly certain that they are around Denny's level of competent.
We spent more there than we did at Ca Grill, so it was not the best value.
Part of my lack of enthusiasm is that we are all small eaters and buffets are lost on us.
CRT is more expensive, but was a fantastic experience. That one was money well spent.