check your Undercover Tourist recently purchased tickets

[bigbabyblues]

The tickets I bought from UT have the expiration date printed clearly on the back.

 

[Ngwira]

Thank you so much for this thread . I am returning mine for a full refund since I don’t plan to use them
Until August 2019. Looks like they sent me 2018 ones as well.

 

[kristenrice]

I don't know. My tickets were bought before Disney changed their policy and created expiration dates on multi-day tickets.

I bought mine in January 2017 for trips in October 2018 and October 2019. They have no expiration dates and I haven't opened them yet except to take them out of the shipping envelope. I don't plan to link them to our MDE accounts until a few days before the FP window opens, just in case something changes. I hate to think about it, but my 70-year-old father bought tickets for himself and my mother back in December 2016 for the trip in October 2019 as well. I told him not to link those tickets either...there are WAY too many things that could go wrong in those three years that could prevent one or both of them from taking that trip.

 

[Judique]

I've always found that UC comes through. Great company!

 

[SL6827]

I have four one-day pass water park tickets on my MDE that I bought from the Official Ticket Center. I can not tell online or on the physical ticket when they expire.

 

[lanejudy]

I have four one-day pass water park tickets on my MDE that I bought from the Official Ticket Center. I can not tell online or on the physical ticket when they expire.

They don’t expire, not if they are just stand-alone water park tickets. Only MYW tickets (for the major theme parks) have an expiration date if purchased after mid-February 2017.

Enjoy your vacation!

 

[Keacc]

The tickets I bought from UT have the expiration date printed clearly on the back.

The only date on the back of a ticket is the WTS date (date that the ticket was created).

I bought mine in January 2017 for trips in October 2018 and October 2019. They have no expiration dates and I haven't opened them yet except to take them out of the shipping envelope. I don't plan to link them to our MDE accounts until a few days before the FP window opens, just in case something changes. I hate to think about it, but my 70-year-old father bought tickets for himself and my mother back in December 2016 for the trip in October 2019 as well. I told him not to link those tickets either...there are WAY too many things that could go wrong in those three years that could prevent one or both of them from taking that trip.

The only way to check the expiration date without linking them to your account is to call WDW and have them verify the expiration for each ticket.

 

[Mackenzie Click-Mickelson]

The only way to check the expiration date without linking them to your account is to call WDW and have them verify the expiration for each ticket.

The PP purchased their tickets before expiration dates were implemented to multi-day tickets which started in mid Feb 2017.

 

[SL6827]

I wish Disney hadn't done this with the tickets. As much as they cost, they shouldn't expire.

 

[Marionnette]

I wish Disney hadn't done this with the tickets. As much as they cost, they shouldn't expire.

You still get the value of the expired ticket applied to the cost of a current ticket. You just cannot purchase a ticket in 2018 and then use it for admission in 2028. There are some people, I'm not saying who , that have tickets that pre-date the 2005 switch to MYW passes. Heck, someone recently posted a picture of a pass that was from the 1980's. And yes, the unused days are still good! Imagine using a ticket for which you paid $85 in 1987 for 4 days of hopping between parks today. If you extrapolate that $85 in 1987 to 2018 dollars, it would equal about $190. The same 4-day hopper ticket would cost you $506 at the gate today.

Okay, that's kind of an extreme case. But it shows how Disney's ticket price increases have outpaced inflation by a wide margin. And it's why they don't want future ticket purchases to continue down that road.

 

[Ngwira]

I just mailed mine back to them. Paid $25 for next day delivery with signature required. They sent me physical tickets that must be used by 12/18 despite the disclaimer that they are good until 2019. I called UT and they confirmed that the tickets sent were not good until 2019. They plan to waive the restocking fee because of this.

 

[Mackenzie Click-Mickelson]

I just mailed mine back to them. Paid $25 for next day delivery with signature required. They sent me physical tickets that must be used by 12/18 despite the disclaimer that they are good until 2019. I called UT and they confirmed that the tickets sent were not good until 2019. They plan to waive the restocking fee because of this.

To the bolded I'm glad UT is working with people on this but if it was like the OP's wording there was also a disclaimer "Please note: We still have some physical tickets that expire December 31, 2018."

This is the first time really that ticket resellers have had to deal with this as in Feb 2017 expiration dates were added but expiring in 2018. Now they have tickets expiring in both 2018 and 2019. UT is operating like they normally do in that they send what they have in their inventory it's just probably a better plan if they could have separated the tickets out if it was at all possible so they would send people whose trips are in 2018 the ones expiring in 2018 rather than 2019 with people who have trip occuring after 2018 being sent tickets expiring in 2019 rather than 2018. However I don't know how physically feasible that is to separate them out and how much of an impact yours and the OPs situation is in terms of number of people impacted.

 

[CouponGirl]

Just curious... is there a reason people are buying tickets so far in advance? I am assuming it’s to avoid ticket increases, but just wondered if there’s another or different reason to do it?

 

[Ngwira]

To the bolded I'm glad UT is working with people on this but if it was like the OP's wording there was also a disclaimer "Please note: We still have some physical tickets that expire December 31, 2018."

This is the first time really that ticket resellers have had to deal with this as in Feb 2017 expiration dates were added but expiring in 2018. Now they have tickets expiring in both 2018 and 2019. UT is operating like they normally do in that they send what they have in their inventory it's just probably a better plan if they could have separated the tickets out if it was at all possible so they would send people whose trips are in 2018 the ones expiring in 2018 rather than 2019 with people who have trip occuring after 2018 being sent tickets expiring in 2019 rather than 2018. However I don't know how physically feasible that is to separate them out and how much of an impact yours and the OPs situation is in terms of number of people impacted.

Well a first step would be to ASK the customer the date they plan to use their tickets. If they had, this problem could've been avoided. When I called, she was able to tell me my tickets were to be used by 12/18. I had not linked mine to mde so there was no issue there. I bought the 6 day base tickets and it appears OP bought the 5 day.

 

[Mackenzie Click-Mickelson]

Well a first step would be to ASK the customer the date they plan to use their tickets. If they had, this problem could've been avoided. When I called, she was able to tell me my tickets were to be used by 12/18. I had not linked mine to mde so there was no issue there. I bought the 6 day base tickets and it appears OP bought the 5 day.

Yes they could put a field in there on the website but it does depend on how much they anticipate it being an issue. If not enough then it's likely not worth the expense. I don't know if you can purchase by phone (I know you can contact them by phone just don't know if you can purchase by phone) but if you could then that would be easy enough to ask. Either way it's not something that would happen today, as in right now. And I don't know how they organize their tickets in their place of business. At least they do warn you that the inventory sent to you may be from a prior batch (i.e. expiration date of 2018 vs 2019).

 

[seashoreCM]

I rate the ticket description as quoted by the OP as bad.



So long as tickets expiring end of 2018 might be shipped, hit or miss or randomly or otherwise, the ticket listing should show December 2018 as the use-by date.

At such time as it is desirable to advertise in the main listings that tickets expire end of Dec. 2019, inventory containing old stock tickets should be set aside and sold under separate listings perhaps labeled "closeouts."

 

[EveDallas]

We are planning a trip for November 2019. I went to the UT website and found a deal :
4-Day Park Hopper® Ticket - with Extra Day.
Expiration
Ticket expires 14 days after the date of the first use - you will activate the ticket upon entry into your first Walt Disney World® Resort Theme Park. Days do not have to be used consecutively. Ticket must be activated by December 31, 2019 for admission. After December 31, 2019, you must exchange this ticket at Guest Services for admission (additional gate price may apply). Please note: We still have some physical tickets that expire December 31, 2018.

I ordered 4 adult and 1 child ticket and thought that I would get tickets needing to be activated by Dec 31,2019. I had the tickets mailed. When I received them, I linked them to my WDW Account. I then viewed the tickets on my phone with the Disney App. To my surprise, they sent me tickets that expire Jan 14, 2019 (activate by Dec 31,2018). I called WDW and they verified the dates on the tickets. I then called UT and they said that because I linked them, they were non-refundable. They said the tickets being mailed are hit and miss on expiration dates. I told them that I bought these because their website said that they need to be activated by Dec 31,2019. They said that even if they expire, I would still get the value towards new tickets. I told them that was unacceptable because there could be 2 price increases before we go. They are now trying to figure out how to fix this. I offered to send the tickets back but they were already linked. If this doesn't get fixed, my next step is to call Capital-One and file a dispute.

Anyone have any other ideas?

My tickets were for Universal, but there was a big sticker on the package saying if you bought Disney tickets to confirm they were right before linking.

 

[kristenrice]

The PP purchased their tickets before expiration dates were implemented to multi-day tickets which started in mid Feb 2017.

Correct....which is exactly *why* I bought them so far in advance. I knew I had trips planned for 2018 and 2019 and I had the funds available to purchase the tickets. I also knew that as long as I did not link them in MDE, I could always re-assign them, return them (for a re-stocking fee) or re-sell them myself if something happened and I could not use them.

 

[tobikaye]

Just curious... is there a reason people are buying tickets so far in advance? I am assuming it’s to avoid ticket increases, but just wondered if there’s another or different reason to do it?

Some people might not buy all their tickets at once. So, if you had a family of 4, they might buy 1 ticket every couple of months so to spread the cost out over time. Also, some people try to spread the expense of a trip over some time so they buy their tickets when they have the funds since they usually know how many park days they want and then build the rest of the trip around that.

 

[Shughart]

Some people might not buy all their tickets at once. So, if you had a family of 4, they might buy 1 ticket every couple of months so to spread the cost out over time. Also, some people try to spread the expense of a trip over some time so they buy their tickets when they have the funds since they usually know how many park days they want and then build the rest of the trip around that.

Yep, this. Our 2019 will be our first trip using UT. I actually came here this evening searching for UT threads to see if it was possible to break up my purchases by person. Like buy the MYW 4 day tickets + 1, for myself one month, a couple months later, buy my husband's etc. Trying to break it up into smaller chunks. I like to have the trip paid off well in advance of leaving. But now I am nervous to do so, because of all the people receiving tickets that are expiring at the end of 2018.