Check your points

[kimberh]

I, logged onto Member Services today, to see how many points, I have in my 2007 Uy, and it stated 0. I just received a Point Activity Statement from Member Services in April, stating 101. I had not made a reservation. My points had disappeared. After calling MS, she agreeded with me... decided it was a computer problem, they will be reinstated. My account has been turned over to IT, for a correction. Noone knows why the points disappeared. If I had not received the Point Activity Statement, I don't know what I would have done. I have four accounts, this just happened to one.

 

[karebear1]

I have NEVER received a Point Activity Statement. Is this something that should come on a regular basis?

 

[kimberh]

I don't know why I received one. Once, on another DVC account that I have, I had requested one, but not on this one. I am thankful that I had one.

 

[justjudy]

Wow -- it's a good thing you checked. Imagine the shock if you went to book something! I just tried (online) to book AKV and got an Email telling me that we don't own there, when I can clearly see all 220 points just sitting there tempting me!

 

[byoung]

I have NEVER received a Point Activity Statement. Is this something that should come on a regular basis?

I'm with you.

 

[disneynutz]

I have NEVER received a Point Activity Statement. Is this something that should come on a regular basis?

Same here...

 

[Teyedoubleguhrrrr]

Hopefully some of this will fix when the new website rolls out.

I know I was doing an SSR April '08 reservation day by day earlier this month, and I logged in one time before calling. It said I still had '07 banked points available, but for some reason, my 2008 UY points were down by EXACTLY the number of points for one weekend night during our stay.

So I made the next day reservation, and then said, can we look at the points situation. Well, what I saw and what MS saw was completely different. Her computer had it right, and the DVC was wrong. You can imagine the confusing conversation that ensued as she thought I wanted to use some points that we have left from our '06 UY that were banked and kept trying to explain to me that I couldn't use those for that reservation, etc. etc. Meanwhile, I am saying - NO - I'm only looking at the '08 UY and this is not right. Finally, we got a supervisor on the phone, and somehow we figured each other out. However, I am sure that the poor CM with whom I originally spoke was COMPLETELY frustrated with me thinking - "This DVC member doesn't know what she is talking about." She might have even been bracing for the line - "I paid a LOT of money for DVC...." Thank goodness, it wasn't my first time making a reservation, but I can see how this sort of thing can confuse issues.

Thankfully, it worked out, but I think a "less glitchy" site would help not only us, but the MS CM's, too!