Check your HoJos Reservations!

[Hojoanaheim]

Ha!

Jonathan beat me! Hope this helps you guys rest a little easier, and thanks for your patience with us!

Lorealle

 

[Mcky36]

Ahhhhhh! I'm going to call in the morning. I have a reservation for next month and as the Ent. rate got added to my days I called 3 times to make sure we had it noted for our dates. I never got any confirmations, so now I'm worried!

 

[Aussie Princess]

I emailled HoJos and confirmed no problems at all - very fast response as well would hate to come all the way from Sydney Australia with no where to stay

 

[dizneedoll]

So here’s the complete scoop…

We completely changed our reservations software application back in April of this year. Most reservations transferred with no issues; however, we did experience a few “glitches” which were quickly corrected. Our new reservations system is better in many ways, and allows more accurate billing to accommodate the Entertainment and AP rate changes. More recently, in the beginning of October, the central HoJo reservations system experienced a problem which prevented new reservations, although our local system remained completely functional.

I was able to locate both the original reservation (with a last name misspelling!) and the new reservation. And I have updated your current reservation with the originally booked rate for the first night. I'm very sorry for the frustration our error caused!

Regards,

Jonathan Whitehead
General Manager

And this is why I don't stay anywhere else when going to Disneyland!

 

[jham]

I would call and double check any reservations or requests you may have. I also always request an email confirmation when I make a reservation or make any changes to a reservation and HoJo's is always happy to do so. I booked a room last April for a trip the first week in October. When I checked in they had no record of a request I had made for the 7th floor. We were meeting up with friends from another state and we had hoped to at least be on the same floor as they were. It was not the end of the world and we still had a great vacation but we were somewhat disappointed that our request had been lost at some point. I guess I just got used to/spoiled by having Hojo's accomodate my requests in the past which is one reason we always go back there. Also we were put on a floor with no working ice machine and I was told by the front desk that they would look into it but in the meantime I would have to ride the elevator to another floor to get ice. This got old after 6 days of elevator trips for ice! But I guess my point would be, it never hurts to call and double check your reservation!

 

[Hojoanaheim]

Hi Everyone!

If you email stay@hojoanaheim.com with your last name and arrival date, we'd be happy to check your reservations and send you a confirmation email.

Hope this helps!
Lorealle

 

[jory29]

We made reservations in April and all was well with our Sept. 2010 reservations. The system is fantastic, as I would phone in from time to time before our trip, to request new rate for when entertainment rate came in, it was nice that they sent me confirmation emails as well, all was perfect upon check in and check out.

 

[mom4princesses]

We just got back this weekend from a 8 day stay (first time) and loved it. I like the great service not to mention the beds were perfect and can't beat the
ET rate. We are going to stay again in January for our next trip but for only 4 nights.