I always thought the room was guaranteed to be ready by 3 PM too, but I was told differently when we checked in on June 18. We arrived from CBR around 11AM and checked in. They said the room wasn't ready and we needed to call and check periodically. My son wasn't feeling well, so we just hung around the hotel waiting......and waiting.......and waiting. Finally it was 3PM and I thought surely this call would be fruitful. I was told that 3PM is just an estimate and occasionally they run behind. However, mousekeeping is off duty at 4:30 PM, so it should be ready by then. I was so frustrated. Not to mention that my luggage had still not arrived from CBR. It was supposed to be there around 1:30. Oh well, I won't tell my whole story here, just thought I would say that the 3PM is actually not a guarantee.
Good Luck, You will love the Lodge.
- Angie