Chastized by CM Over Magic Bands - You have got to be kidding me!!!!

[Mother Gothel]

Pretty, pretty please report that to Disney - ASAP. They should be able to pull the audio (easily, since I am sure they have reference to which CMs have been in your reservation.)

You might consider calling reservations back, and as soon as you reach a live person, ask for a supervisor. You can let the answering CM know you want to speak to a supervisor regarding a previous call (so they don't think you are mad at them!)

Good grief!! I hope you reported it!

Sent from my iPhone using DISBoards

Unreal!

I would have asked to speak to a supervisor. I can't see any CM keeping their job telling guests to go somewhere else for vacation.

This CM doesn't listen and that's very obvious. I'm not a fan of fastpass plus myself, right now. Maybe, when it's the final product I will change my mind. My biggest complaint is that it takes away any spontaneity at the parks. Everything is so regimented, now. I don't want to be a master planner on vacation; it's vacation. This CM is living in utopia; get real.

Anyway, last week Disney fired 2 vice-presidents from their IT department. Something tells me this is related to all the new changes. This could end up being a disaster for Disney. Another website discovered a serious glitch with fastpass plus. Outsiders are making Disney look silly right now. The misusers of the new system aren't helping matters, either.

I can't even imagine what offsite guests are thinking about all of this. Then, add the population who are without smart devices to access it all.

If this is going to work overall, I have a feeling Disney will be pouring many more dollars into it than what their original budget is for it, now.

I just finished sending my email to Disney. I am expecting a phone call for sure.

 

[DisneyMim]

WOW!! I loved the part when she told you to vacation somewhere else if you were not happy. Don't think Disney wants that!!! But, hey it could be happening quite soon as I feel a lot of people are not happy with Disney at the moment.

 

[Planogirl]

Maybe they are tired of people complaining and have gone into denial mode. Whatever the reasoning, this CM was just plain rude and should be reported.

 

[Mamato3Princes]

No. Way. How unprofessional and rude!

 

[Minniekins]

Wow, that's terrible! Sorry you had such an awful CM interaction, they should be welcoming you and be encouraging - not rude and snippy, telling you to go elsewhere! Obviously a very unhappy and defensive CM! First time they've heard something bad about MB/FP+? Ridiculous!

I have to say I'm really disappointed with Disney throughout this whole business. How sad is it that things with all of the MB/FP+ switchover is going so poorly? So many CM's lack basic knowledge of the MB/FP+, cutting back training when they've spent so much $ on this new system already sets the whole thing back because guests can't count on and depend on the help from CM's to be accurate by any stretch. They should have spent w.e. extra is needed to get the CM's in various positions to know the info backwards and forwards. Instead they leave guests to practically fend for themselves. No wonder the CM's act poorly, they must be frustrated beyond belief, and embarrassed, too. I know I would be if I were working there and left looking like an idiot some days. That's pretty bad when people know they shouldn't trust what a CM says. (I realize some guests, many, have no idea, and blithely trust). CM's are the front line representing Disney to their guests but sometimes these days they come across as doing a very poor and embarrassing job, IMO. Makes me embarrased for Disney. The whole mess overshadows those CM's who may still be shining, I'm sure some still are. But, it's hard to see the shiny amid all chaos and mess that is going on.

Disney was like my hero, everything Disney was always wonderful, and I could always count on magic, now that's just maybe yes, but maybe not so much. And not being able to trust Disney and what they are putting out for the public? Very disheartening! They've got CM's lying to the public, and yes I believe that - many are untrained but I think some, like the OP's CM, I think she was lying pretending they've never heard any bad comments. Another example would be the whole mess at Pop. It's tough being disappointed with your hero, and it hurts being lied to by your hero. And no negative comments will hurt Disney's reputation more than their own very poor handling of this huge new program they are forcing on guests!

I do have a trip coming up in 11 days and I am still very excited about our Christmas trip! Really! But, there is a little bit of sadness I feel about how Disney is dealing with all of this. I thought they were an honest and upstanding business and now I've got much doubt about that. And I definitely don't feel as valued by them as I used to. I expected much better from them. Seems like they've lost all the Walt part of Disney these days.

 

[AllyBri]

I just finished sending my email to Disney. I am expecting a phone call for sure.

Disney will probably go back and listen to the conversation, this CM could be in major hot water, just suggesting that you go elsewhere on vacation

 

[magicbob]

Either we are being punk'd big time or that CM (or should I say former CM?) is one of the DIS members telling us daily to "get over it" and "vacation elsewhere" if we don't like it.

 

[Disneylover99]

WOW!! I loved the part when she told you to vacation somewhere else if you were not happy. .

Yes, it sounds like she already posts on the dis boards from time to time.

 

[disneybliss2]

I am shocked at her rudeness! Entirely out of line. I'm sure Disney will love to hear her recommending that you have the option to vacation somewhere else. Maybe they'll turn around and say she has the option to work somewhere else if she's going to be so rude to guests. Good job handling it so calmly!

 

[AmyB2006]

She needs to stop asking if guests are excited about it then......

You know, I'm wondering if she did this in order to incite a dialogue between this guest and herself. LOL Seriously, why would she ask that? It's like what I call and 'open-ended' question that usually leads nowhere good.

 

[willowsnn3]

Either we are being punk'd big time or that CM (or should I say former CM?) is one of the DIS members telling us daily to "get over it" and "vacation elsewhere" if we don't like it.

Or maybe it was her last day & she didn't give a hoot, lol.

 

[sonofanarchy]

I'd be shocked if this CM even knew what Fastpass was.

 

[pampam]

As I was reading it, I assumed that she had been told to act excited and positive about the bands, so it would rub off on the customer.

 

[Kristibo42]

Did you tape your conversation? I have talked to Disney several times within the last couple of days and have never had a conversation like this. I think people play to much into things and like all this negativity. People feed off from it.

 

[roomthreeseventeen]

Definitely report it. We have reported both good and bad experiences with CMs and gotten a response each time, by email or often the phone.

 

[Bete]

A previous poster asked about how I knew about two, Disney Vice Presidents from IT that were fired. Well, my husband read it in our newspaper; it made the news.

Just wanted to add that I post on the disabilities board a lot. Anyway, one poster there that has upper extremity issues can't even use magic band. It seems Disney missed the boat on that one, too. Those who can't use their arms and hands very well have huge issues with this new system.

Disney has a long way to go with this one.

 

[luvthemouse71]

Did you tape your conversation? I have talked to Disney several times within the last couple of days and have never had a conversation like this. I think people play to much into things and like all this negativity. People feed off from it.

I've never had a rude CM on the phone either. Easy enough for Disney to find out.. They tape the calls. I can't see them firing the CM without audio proof though. If it went down like the OP said, then the CM was rude. I do think that the CM was somewhat baited by the OP- however, she didn't have to bite. I would have just said " sorry you feel that way " and moved on. It's not like the low level CMs get any say.

Also, you don't have to wear the MB. And you can't cater to every need.. The majority of people don't have a problem with their extremities.

 

[sonofanarchy]

Did you tape your conversation? I have talked to Disney several times within the last couple of days and have never had a conversation like this. I think people play to much into things and like all this negativity. People feed off from it.

Are you implying the poster is making this up?

 

[CNYDisneyFan]

I'm sorry you had to deal with that. Not cool.

 

[baileybrad]

As I was reading it, I assumed that she had been told to act excited and positive about the bands, so it would rub off on the customer.

That was the vibe I received, also. Especially, how the CM would finish her sentences with "right". I do believe that a CM could be this burned out over the FP+ negativity that they have been seeing on message boards and lose it with a guest.