Changing type of room at check-in?

[jdkdorn]

Has anyone ever been able to change the type of room when they arrived at the resort. We are currently booked in a 2bdr lake view lock-off at BLT arriving Friday and we really wanted the dedicated room for the larger studio but our waitlist never came through. I see on the WDW site that the resort still has that room type available but DVC does not.

I have been told sometimes DVC can move them into inventory when you are close to check-in but I have never seen it happen.

Any help or ideas would be great

thanks
Judy

 

[KAT4DISNEY]

I had that opportunity just last week at BWV but decided to not do it. What happened was I had a waitlist come thru on one membership but had 2 other nights on a second membership that the waitlist did not fill. (I hadn't expected either to actually so was a bit flabbergasted when the longer one did). But I was able to grab a boardwalk view for one of the first 2 nights but MS did not have the first night so I was still in a pool/garden view. At check in I asked and the CM contacted the room assigner who said they did have a boardwalk view for that night too but in order for me to stay in the same room the entire trip it would be in a 1st floor room vs the pool/garden view one night and then my requested 5th floor the rest of the time. As you might guess I decided to just leave as was and to change rooms. So, it doesn't hurt to ask.

 

[Sammie]

I personally would never do it at check in. They honestly can't and are going to have to call Member Services. I would much rather call MS myself before then and see if they can do it than have some front desk CM asking for me.

 

[KAT4DISNEY]

I personally would never do it at check in. They honestly can't and are going to have to call Member Services. I would much rather call MS myself before then and see if they can do it than have some front desk CM asking for me.

My experience is MS has to call the resort for any day of changes. Twice I've changed resorts on my check-in day and that is how it worked. And my calls with MS did not yield any results this time but at BWV they found the room had I wished to do that. Of course there's the possibility to be dealing with point issues later but I don't think I've ever heard of it not getting corrected if they send points into holding.

 

[Sammie]

My experience is MS has to call the resort for any day of changes. Twice I've changed resorts on my check-in day and that is how it worked. And my calls with MS did not yield any results this time but at BWV they found the room had I wished to do that. Of course there's the possibility to be dealing with point issues later but I don't think I've ever heard of it not getting corrected if they send points into holding.

Either way MS is going to be involved. I personally would rather talk to them myself than a front desk CM. And yes if you are within 30 days MS has to contact the resort before they make a change because at the point the inventory has been given to them.

 

[KAT4DISNEY]

Either way MS is going to be involved. I personally would rather talk to them myself than a front desk CM. And yes if you are within 30 days MS has to contact the resort before they make a change because at the point the inventory has been given to them.

Within 30 days? Inventory is still available thru MS and they don't necessarily need to speak to the resorts.

 

[Sammie]

Within 30 days? Inventory is still available thru MS and they don't necessarily need to speak to the resorts.

Sorry typo, it is 60 days out. The "Breakage" period is the period 60 days before any reservation date. Any member inventory not reserved by that time is passed along to CRO for cash reservations.

 

[KAT4DISNEY]

Sorry typo, it is 60 days out. The "Breakage" period is the period 60 days before any reservation date. Any member inventory not reserved by that time is passed along to CRO for cash reservations.

Ok. But that isn't completely correct, they don't pass everything along - it's still there on the member website and for MS to book without calling. And the likelihood of MS trying to pull back inventory that has been passed along is fairly minimal from my experience. That seems to pretty much just happen when it gets down to day of check in.

 

[disneynutz]

You want to be happy, book at 11 months and don't change your reservation. Having the front desk touch your DVC reservation is opening a can of worms. In their effort to be helpful, they often put points into holding accounts, and in our case borrowed points to correct the reservation mistake.

Bill