Changing room to different passengers?

[juliekzp]

Cruise departs Feb. 12, and my in-laws unexpectedly can't go (she broke her leg today). I know the room is non-refundable, but can we transfer it to my parents, so they can go instead? My Disney travel agent is looking into this tonight, but I thought someone here might know sooner. Thanks!

Julie

 

[PrincessShmoo]

Cruise departs Feb. 12, and my in-laws unexpectedly can't go (she broke her leg today). I know the room is non-refundable, but can we transfer it to my parents, so they can go instead? My Disney travel agent is looking into this tonight, but I thought someone here might know sooner. Thanks!

Julie

If you change all the names on the reservation, it's considered an cancellation.

If you keep one of the original names on the reservation, you can add additional passengers, if there is space. By space I mean, DCL will ask 3 questions when you want to add additional people:
1) is there space in the room for more guests? (can't put 4 people in a 3 person room)
2) is there space in the lifeboat that room is assigned to? (it's possible for the lifeboat to be filled, even if there are empty beds in your room).
3) is there space in the appropriate kid's club? (if applicable)

If the answer is "no" to ANY of these questions, you cannot add people to the reservation. It may be possible to change rooms (at a higher cost) to put additional people on the reservation. AND, any new people will pay the prevailing rate for their fare, not the cost the fare was when the reservation was originally made.

Did they not purchase insurance for the cruise?

 

[mmouse37]

Well it could be tricky as one person from the original reservation must stay on the reservation or else it is considered a cancellation and rebook and then your parents would pay the current fare, not the fare when the cabin was originally booked.

MJ

 

[lanejudy]

Could she go using crutches or a wheelchair? Her doctor may clear her for travel by then unless it's a complicated injury. Feb. 12th is more than 2 weeks away, while I'm sure she's in pain and feeling pretty lousy today, she may feel well enough for a quiet relaxing cruise. Sit in a lounger during the day, watch a show, have her meals prepared and served rather than cooking. I'd give it a consideration in a few days. As others have said, you won't be able to completely change out one set of names for another.

Hoping she has a quick recovery and gets to enjoy the cruise!

 

[juliekzp]

Could she go using crutches or a wheelchair? Her doctor may clear her for travel by then unless it's a complicated injury. Feb. 12th is more than 2 weeks away, while I'm sure she's in pain and feeling pretty lousy today, she may feel well enough for a quiet relaxing cruise. Sit in a lounger during the day, watch a show, have her meals prepared and served rather than cooking. I'd give it a consideration in a few days. As others have said, you won't be able to completely change out one set of names for another.

Hoping she has a quick recovery and gets to enjoy the cruise!

He told her today that she shouldn't go. It would also be a 6 hour plane flight, and she's not in great health to begin with, so maybe that's why.

 

[juliekzp]

It's a concierge-level one-bedroom suite. How many can be in that? And how would we figure out the current fare, since they are all booked and unavailable?

 

[juliekzp]

My FIL is now saying that he still wants to go, so I guess he can just have the room to himself and will try to eat and drink enough for two .

 

[PrincessShmoo]

It's a concierge-level one-bedroom suite. How many can be in that? And how would we figure out the current fare, since they are all booked and unavailable?

You'd have to call DCL and ask them. A Concierge 1 bedroom suite sleeps 5. But, as I said, it's possible that, even with empty beds in the room, you may not be able to add people due to how full the lifeboat for that room is.

Another thing, the deposit for the 2 people already on a Concierge reservation is non-refundable, so that's forfeited.

So, (making some assumptions here), you currently have 2 people in a room that could sleep 5? You cancel one of the two, forfeiting the deposit for that person. The second person now pays single supplement (the room price is equal to two people in the room. But, you add 2 others. In an ideal world, one of the 2 new people takes the already paid for second person slot (but has to pay the difference to what that second person would cost now). And the third person pays full fare for a 3rd person at current rate.

Then the first person on the reservation (one of the original people on the reservation) is a no-show. You'll get the port fees and taxes returned for the no-show.

 

[juliekzp]

You'd have to call DCL and ask them. A Concierge 1 bedroom suite sleeps 5. But, as I said, it's possible that, even with empty beds in the room, you may not be able to add people due to how full the lifeboat for that room is.

Another thing, the deposit for the 2 people already on a Concierge reservation is non-refundable, so that's forfeited.

So, (making some assumptions here), you currently have 2 people in a room that could sleep 5? You cancel one of the two, forfeiting the deposit for that person. The second person now pays single supplement (the room price is equal to two people in the room. But, you add 2 others. In an ideal world, one of the 2 new people takes the already paid for second person slot (but has to pay the difference to what that second person would cost now). And the third person pays full fare for a 3rd person at current rate.

Then the first person on the reservation (one of the original people on the reservation) is a no-show. You'll get the port fees and taxes returned for the no-show.

Ok this is exactly the scenario I just messaged my travel agent. I guess we'll figure out how much all that would cost, if/when my FIL decides for sure whether he's going. Thank you for thinking this through!

 

[juliekzp]

You'd have to call DCL and ask them. A Concierge 1 bedroom suite sleeps 5. But, as I said, it's possible that, even with empty beds in the room, you may not be able to add people due to how full the lifeboat for that room is.

Another thing, the deposit for the 2 people already on a Concierge reservation is non-refundable, so that's forfeited.

So, (making some assumptions here), you currently have 2 people in a room that could sleep 5? You cancel one of the two, forfeiting the deposit for that person. The second person now pays single supplement (the room price is equal to two people in the room. But, you add 2 others. In an ideal world, one of the 2 new people takes the already paid for second person slot (but has to pay the difference to what that second person would cost now). And the third person pays full fare for a 3rd person at current rate.

Then the first person on the reservation (one of the original people on the reservation) is a no-show. You'll get the port fees and taxes returned for the no-show.

New idea (and I'm just going to use their names, because that's easier). Mike and Jeannie (hubby's parents) are in one room. Steve and Zak (hubby's cousin and brother) are in another room. First, we switch Steve and Mike, if we can do that (and that's the big IF). So now the rooms are Steve/Jeannie and Zak/Mike. Steve and Zak are still coming. We then (maybe a few days later) switch Jeannie to my mom, and Mike to my dad. And we can just switch room keys after we get there. Thoughts??

 

[PrincessShmoo]

New idea (and I'm just going to use their names, because that's easier). Mike and Jeannie (hubby's parents) are in one room. Steve and Zak (hubby's cousin and brother) are in another room. First, we switch Steve and Mike, if we can do that (and that's the big IF). So now the rooms are Steve/Jeannie and Zak/Mike. Steve and Zak are still coming. We then (maybe a few days later) switch Jeannie to my mom, and Mike to my dad. And we can just switch room keys after we get there. Thoughts??

Don't know if that would work -- just switching the names -- you still have to keep one of the names from the original reservation, or it's considered a cancellation.

 

[juliekzp]

Don't know if that would work -- just switching the names -- you still have to keep one of the names from the original reservation, or it's considered a cancellation.

I would argue (I'm a lawyer, lol) that the original reservation was three rooms with 9 people, and we can redistribute among the rooms as we please. But I understand if that's not how they see it.

 

[juliekzp]

FIL is still saying that he's coming on the cruise, so I guess we won't need to get too fancy. Maybe find another family member to switch with Jeannie ($50, I was told by travel agent).

 

[PrincessShmoo]

I would argue (I'm a lawyer, lol) that the original reservation was three rooms with 9 people, and we can redistribute among the rooms as we please. But I understand if that's not how they see it.

Actually, each room is it's own reservation (each one has it's own reservation number).

 

[juliekzp]

Actually, each room is it's own reservation (each one has it's own reservation number).

Yeah yeah, I know

 

[JJsmama]

If FIL is still coming, maybe MIL will change her mind and come anyway. She should ask Dr. WHY NOT? Who is going to care for her at home if the whole family is on the ship?? Once the shock of the break has worn off, she will be more likely to want to go. Makes more sense for her to go and take it easy and be pampered all cruise. If the long flight is an issue, see if that can be broken up into two shorter with a night on the ground in between?? Seems a lot better than forfeiting her week in a suite and her being all alone.

 

[MakiraMarlena]

leave the father in law on the reservation. Biggest issue you will have is that he will now be paying single supplement. Maybe someone else will want to be added. Or maybe you can switch him to a less expensive room. Don't know about that one.

You can't switch them both to other people. If you remove them both, it's a cancellation. and no refund. Unless they had trip insurance.

Even if you're a lawyer, they will not consider your three rooms to be one reservation.

 

[jrabbit]

and remember, just because someone's name is on the reservation for room #2 doesn't mean that is where they need to "sleep" / "live". they can actually reside in room #1.

So by maybe cancelling one lower category room, and moving people around onto the other ressies, then having whoever sleep wherever is not a problem. We have had a cruise where it was our friends first cruise. We booked two rooms, a boys room and a girl room. But we all had our stuff in the room where we were really staying.

So what if one person stays booked in his room and they add 2 other people to it and on embarkation day the original person is a no show - since he is the only "original" member of the room, what does DCL do then? Up-charge the people in the room to the current rates since if this was done by the rules, the original booking would have been cancelled. Or do they just forfeit the fare of the no show person?

 

[juliekzp]

Travel agent checked, and if we wanted to add a 3rd person to FIL's room, it would be about $1300. Which is more than I was hoping for :-(.

 

[juliekzp]

Does anyone know if there is a deadline for changing one of the room occupants?