they start thinking "oh no not again!" when you call?
We've already changed our September reservation twice (at least) - need to call again... they won't remember me will they???
I'm working on the premise that they must receive thousands of calls a day ... they won't know i've done this before and before and ...well, it's important to be 100% happy ... don't you agree??

We've already changed our September reservation twice (at least) - need to call again... they won't remember me will they???
I'm working on the premise that they must receive thousands of calls a day ... they won't know i've done this before and before and ...well, it's important to be 100% happy ... don't you agree??
