Changes to Mobile Order AP Discount?

[SOCALMouseMommy]

Today I ordered through mobile order at Award Weiners. Instead of applying my Signature 15% discount, it applied an “Annual Passholder 10% Discount.” Is this something new? If so, I’m not happy that I’m getting screwed out of my bigger discount if I choose to use mobile order.

 

[midnight star]

Maybe there’s a glitch? I’ve heard people in the past complain about this. I just pretended to mobile order on the app, and at the order summary it gave me the 15% discount. Can you ask a CM ?

 

[SOCALMouseMommy]

Maybe there’s a glitch? I’ve heard people in the past complain about this. I just pretended to mobile order on the app, and at the order summary it gave me the 15% discount. Can you ask a CM ?

I know that can happen where it will pick up a lower pass on your account and apply the lower discount but I’ve never seen language like this before. I asked the CM and she said to go to Guest Relations.

 

[Skyegirl1999]

Ooooo, this would annoy me. I hope they haven’t changed it. I haven’t encountered it myself.

 

[dina444444]

Today I ordered through mobile order at Award Weiners. Instead of applying my Signature 15% discount, it applied an “Annual Passholder 10% Discount.” Is this something new? If so, I’m not happy that I’m getting screwed out of my bigger discount if I choose to use mobile order.

View attachment 385274

This must be very new. I got 15% off on Saturday when I did my mobile order.

Edit: I just did two walk through orders and my 15% discount is still there.

 

[SOCALMouseMommy]

This must be very new. I got 15% off on Saturday when I did my mobile order.

Edit: I just did two walk through orders and my 15% discount is still there.

Ugh, not sure what happened to my order but it’s not worth trying to investigate since it was only me eating... a few cents lost. This one isn’t eating hotdogs yet... vvv

 

[Kender]

Gotta be a glitch. Something similar (getting the wrong discount) happened to me awhile back, but in person at Pacific Wharf Cafe. CM tried to blame that my pass didn't scan at first and they were "doing me a favor and giving me the benefit of the doubt I had a valid AP" by giving me a 10% instead of 15%. Then changed the story to "it was a recent change to 15%" (bold faced lie). It took a lot of back and forth to get them to correct it. They were quite flustered when I called out their lie about the 15% being a recent change and when I asked why they would give me a good faith discount if my pass wasn't scanning at all rather than just tell me my card had an issue.

I have always checked receipts after that. And check before placing an order on Mobile Order that I'm getting the correct discount.

To cover bases, do you happen to have a lower tier pass attached to your account? If so, I wonder if the system is glitching due to that? If not, I have zero idea. I would definitely contact Disney immediately, though.

 

[StarlitNight05]

Ugh, not sure what happened to my order but it’s not worth trying to investigate since it was only me eating... a few cents lost. This one isn’t eating hotdogs yet... vvv

View attachment 385312

Adorable!!! Thanks for making me smile before I have to commute home in the rain

 

[SOCALMouseMommy]

Gotta be a glitch. Something similar (getting the wrong discount) happened to me awhile back, but in person at Pacific Wharf Cafe. CM tried to blame that my pass didn't scan at first and they were "doing me a favor and giving me the benefit of the doubt I had a valid AP" by giving me a 10% instead of 15%. Then changed the story to "it was a recent change to 15%" (bold faced lie). It took a lot of back and forth to get them to correct it. They were quite flustered when I called out their lie about the 15% being a recent change and when I asked why they would give me a good faith discount if my pass wasn't scanning at all rather than just tell me my card had an issue.

I have always checked receipts after that. And check before placing an order on Mobile Order that I'm getting the correct discount.

To cover bases, do you happen to have a lower tier pass attached to your account? If so, I wonder if the system is glitching due to that? If not, I have zero idea. I would definitely contact Disney immediately, though.

I saw it before I submitted my order and I tried to fix it but there was no option. You used to be able to go in and make sure the correct pass was selected (I do have a lower pass attached to my account as well). I almost canceled the order but I was hungry and the line was long.

 

[Kender]

I saw it before I submitted my order and I tried to fix it but there was no option. You used to be able to go in and make sure the correct pass was selected (I do have a lower pass attached to my account as well). I almost canceled the order but I was hungry and the line was long.

I know it's not much, but I would make sure Disney knows that you overpaid too because of this glitch as well. And that it didn't give you the option to confirm the correct AP was selected.

I'm really sorry you had this issue

 

[midnight star]

Ugh, not sure what happened to my order but it’s not worth trying to investigate since it was only me eating... a few cents lost. This one isn’t eating hotdogs yet... vvv

View attachment 385312

Yay you had your baby!

 

[SOCALMouseMommy]

I know it's not much, but I would make sure Disney knows that you overpaid too because of this glitch as well. And that it didn't give you the option to confirm the correct AP was selected.

I'm really sorry you had this issue

You are totally right! I will send an email.

 

[SOCALMouseMommy]

Yay you had your baby!

Yes! I tried to take a break from the parks, but ended up bringing him when he was 4 weeks old. Today was his third visit at 8 weeks old. He loves Disneyland!

 

[Winnowill]

Yes! I tried to take a break from the parks, but ended up bringing him when he was 4 weeks old. Today was his third visit at 8 weeks old. He loves Disneyland!

LOVE the Pooh sleeper! He's totes adorbs (as the kids say).

 

[SOCALMouseMommy]

LOVE the Pooh sleeper! He's totes adorbs (as the kids say).

Thank you! Isn’t that sleeper precious? I got a ton of compliments on it today. Disney Store!

 

[LilyJC]

Oh. My. Cuteness!!

It must be a glitch. Ours is still showing 15% and even gives me the option to select my 10% DVC discount

 

[tarheelalum]

The AP discount with mobile ordering has never worked on my or my wife's sig plus passes. Everytime we go I complain and they give me a free dining card. It would be a lot cheaper if they just fixed the issue.

 

[KPeterso]

What a cutie!!!

I just went back and looked and my discount was applied correctly on Sunday when I did mobile ordering. But I only have Premier passes attached to my account, so even if it pulled another pass, it would still be 15%.

 

[SOCALMouseMommy]

The AP discount with mobile ordering has never worked on my or my wife's sig plus passes. Everytime we go I complain and they give me a free dining card. It would be a lot cheaper if they just fixed the issue.

I have only had one small glitch on mine in the past where it applied the wrong pass and I was able to fix it. I use mobile ordering all the time and this was a first.