Chances MS will correct their mistake?

[smacky1]

MS mistakenly used my points wrong. Its been a confusing point year for me with banking, borrowing and transfering all in one year. In any case, they used transfered points that they should not have instead of the borrowed points I requested. I called tonight to have them fix the problem and they said they were going to bank the transfered points into my use year (not the original use year of the points). I told them I didnt want to do that, I wanted to keep them in their original use year so I could bank them later and I was told I could not bank transfered points. I was suprised by this so I said if that was my only option, fine, they could bank them into my use year instead. After ending the call, I took out the member guide book where it says that transfered points can be banked. AARRGGG! What are the chances they will fix the problem and put the points back where they belong????......and why would they tell me transfered points cant be banked??

 

[Merilyn]

I know for a fact that transferred points can be banked. I did it! What I did find though, is that the transferred points are attached to their original use year. My transferred points that I got with a resale were May use year where as all my own are Sept. So when I banked them, they will expire May 2009 instead of Sept 2009. I don't see how they told you that they could bank them into your use year. They are also tied to the account you bank them into. ( I have two member numbers.) I can't use them to book except with the contract they are tied to. Also, you can only transfer one time a year. That even applies between my 2 member numbers. So this is mine even though I didn't really do the transfer, I got them on a resale. I now can't do any transfers until Sept 2009. I hate that they made this change. Just a little more info for you to know.

 

[JimMIA]

I think you got tangled up in your explanation a little bit, and I doubt that MS' original method of taking points was wrong. MS will not borrow points unless you have zero points available in your UY, and they'll only borrow enough points to complete a ressie.

MS would have to bank the transferred points before they borrowed, if that's what you wanted to do for whatever reason.

 

[smacky1]

I think you got tangled up in your explanation a little bit, and I doubt that MS' original method of taking points was wrong. MS will not borrow points unless you have zero points available in your UY, and they'll only borrow enough points to complete a ressie.

MS would have to bank the transferred points before they borrowed, if that's what you wanted to do for whatever reason.

No, I wasnt tangled up. Its confusing, but I had 2 vacations booked. The first on available points, the second on banked points. Several months before the first vacation, I had to cancel the first ressie which gave me available points back. I then called and banked these points. Once points have been borrowed, they wont put them back. This is why I had banked and borrowed points in one year. Second, I reserved points for a family memeber with my points so we could vacation together and when her points became available she transfered them to me. It was my understanding that those points should have stayed at 12/07 points, and if I banked them they would become 12/08 points. Them banking them into my 4/08 use year took 9 months off the availability of the points. I didnt want to make the post confusing by going through my points which is why I didnt originally post how I came to have banked, borrowed, and transfered points all in one year.

 

[MdmMim]

I think you got tangled up in your explanation a little bit, and I doubt that MS' original method of taking points was wrong. MS will not borrow points unless you have zero points available in your UY, and they'll only borrow enough points to complete a ressie.

Unfortunately, not all CMs in MS are on the ball. I called yesterday to add a day to a reservation. I was told I'd have to borrow from 2009 and was asked if I was OK with this. I said, NO, as I had 230 left in my 2008 UY. She then "found" these points, so no borrowing was done. I immediately checked my account online to make sure all was OK. I'm glad I was paying attention!

I wonder if the system would have actually let her borrow the 2009 points, even though I had more than enough in 2008 UY.

 

[smacky1]

Im going to call today so I will keep posted on whether or not they will put those points back into the use year they came from. Im not going to get upset about this unless they wont fix the error. I know mistakes can happen.

 

[JimMIA]

It was my understanding that those points should have stayed at 12/07 points, and if I banked them they would become 12/08 points.

That's my understanding too. If transferred points retain their original home-resort characteristics, it seems like they should retain their UY characteristics.

This certainly sounds like one of those glitches where you could get a wide variety of answers from individual CM's. You're probably going to need a supervisor to fix it properly.

Good luck.

 

[smacky1]

I spoke with MS this morning and we were able to figure out what happened. I want to explain it here as others may run into this problem in the future, though it is not common. I will try to keep it from getting too confusing. Here goes:
I have BWV points. I used those points to book a vacation in Sept. I also used those points along with 100 borrowed points to book an OKW vacation for Jan. This left me with 0 points for my 07 use year. I then canceled my september trip, giving me 110 available points, which I then banked. SO, back to 0 for 2007 points. In December, my sil transfered 72 12/07 ssr points into my account. As far as I knew, I had 72 points available. What I didnt realize was, I made a request 2 weeks before my trip to be near the HH on the first floor as a member in our party has a disability. I also requested be rails for our kids. I emailed this request to MS thinking, maybe I would get it, maybe not. What MS did was rebook my trip, giving me a HH room. When they did this, they used my points, plus the transfered points first, leaving me with 72 borrowed points....now in a holding account since it was considered a canceled trip outside of the cancelation guidelines. I did not know they did this, and no new confirmation was ever sent to me. I did not realize putting in a request for room near the HH at OKW would entail canceling and rebooking the reservation. In any case, they were not able to give me the 72 transfered points back since they used those towards the vacation that had already past.....the points were gone. What they did do was take the points out of my holding account and put them back into my 2008 use year. Those points were previously borrowed points so they basically "unborrowed" the points. I know, its very confusing. I did lose the transfered points, but I do think the did the best they could. The person I spoke to was named Trey (spelling??) and he was extremely nice and helpful. He worked with me on the phone for a long time. He did offer to try to escalate it further and possibly get the transfered points back instead, but I was ok with the outcome so I told him he didnt have to do that. Again, he was very nice, very helpful and very patient. So, for all those reading this, be careful with your requests and make sure its not going to change how your points are used when you make them. I will no longer email requests. Thanks to everyone for your input.

 

[dianeschlicht]

Wow! That is a VERY good reason to always want person to person on the phone booking. I know whenever I get that little "survey" on the phone about which booking method I would prefer, I always say phone, because I just KNOW things might get messed up when you do email.

 

[smacky1]

In the past I had always tried to email if it wasnt urgent as to not tie up the line, but I do think that for now on I will just call. I know mistakes happen and the chances of my points getting messed up again are slim, but I still think calling will be better for me for now on.

 

[kimberh]

So you lost 72 transferred points because of emailing a request in? I have emailed request several times and received them. This is scary! I will have to rethink this avenue.

 

[smacky1]

I didnt lose 72 points, I just lost the original use year and home resort of those points. They gave me the 72 points, but gave them to me as my own points and not the 72 ssr points that originally were. Im sorry if that was confusing. It only makes a difference as far as home resort priority and when the points have to be used by.

 

[macosx]

What an interesting mistake. After all is said and done, it seems to leaves you with 72 BWV Apr 08 points (resolution) instead of the 72 SSR Dec 07 transferred points (original expectation) or 72 BWV Apr 07 points borrowed from Apr 08 (error). Home resort advance booking aside, I do believe you got 4 extra months of flexibility, instead of losing 8 from their mistake, so I think they adequately corrected their mistake.

I had to look up HH, and came across some interesting articles about booking categories I hadn't known about. Seems like you got trapped by a very recent change in how things are done. If the booking categories continue to increase, these types of "mistakes" caused by unexpected rebookings are sure to increase as well.

Old Key West Booking Categories Now In Place

FEATURE: Booking Categories—What are they and why do we need them?

 

[smacky1]

What an interesting mistake. After all is said and done, it seems to leaves you with 72 BWV Apr 08 points (resolution) instead of the 72 SSR Dec 07 transferred points (original expectation) or 72 BWV Apr 07 points borrowed from Apr 08 (error). Home resort advance booking aside, I do believe you got 4 extra months of flexibility, instead of losing 8 from their mistake, so I think they adequately corrected their mistake.

I had to look up HH, and came across some interesting articles about booking categories I hadn't known about. Seems like you got trapped by a very recent change in how things are done. If the booking categories continue to increase, these types of "mistakes" caused by unexpected rebookings are sure to increase as well.

Old Key West Booking Categories Now In Place

FEATURE: Booking Categories—What are they and why do we need them?

yes, you are absolutely right....I got four extra months out of the points, I only lost the 11 month priorty to book at SSR. No big deal, I have decided to use them to stay at BCV instead. SSR is so big it shouldnt be too hard to get a ressied there during non peak times anyway. They did correct their mistake the best they could and in the end I "won" on the deal.

 

[smacky1]

I had to look up HH, and came across some interesting articles about booking categories I hadn't known about. Seems like you got trapped by a very recent change in how things are done. If the booking categories continue to increase, these types of "mistakes" caused by unexpected rebookings are sure to increase as well.

Old Key West Booking Categories Now In Place

FEATURE: Booking Categories—What are they and why do we need them?

I could only access the first article but thanks for posting it. I think others will find it really helpful!