ceo of disney ?? i nfo please

[Momto8]

Thanks for understanding.
the brazilians on the bus should not have happened
the bus driver allowed two many on.
40 brazilians standing up.......
too many people they should have been told to wait not cram them in.

Until you've been there, and been in the situation don't judge.

I am very sorry your trip turned out so badly. I would be upset if I experienced rudeness, and we have a few times throughout all of our trips but for the most part CMs have treated us great.

I am not judging you, so don't get me wrong. However, Brazilians have as much right as anyone else to ride the buses. I do agree that it is rude to start cheering and yelling on a bus when others are riding. That being said, I don't think this was Disney's fault either.

As far as cramming people on the buses, they do this all the time when it is crowded and the parks are emptying out. Of course, no one really wants to be crammed into a crowded bus, but with the crowds at closing time, they have to do this or it would take forever to get everyone back to their resorts. Maybe they do need more buses and drivers, but that might also drive the prices up even more. However, I've also seen buses that could put more people on them, but don't even though there is a big crowd waiting because someone stops before they are at the back of the bus and refuses to go further. In the meantime, there are 200 people waiting for a bus. This happened when leaving the MK this past June when we were going back to our resort. It was about 10:30 and the park was open late for EMH until 2:00 I think. I've never seen lines so long for the buses before. This line filled up all of the rows and was all the way past the bus stop next to us when we got in line and it wasn't closing time yet. I think it was the 7th or 8th bus before we got on one. And one bus had 3 wheel chairs to load that took at least 20 minutes. Fortunately 2 more buses pulled up at the same time before they were done loading. It was also like this at Epcot a couple of nights later.

My point is, I think they need to be filling up the buses as much as possible when they have that many people waiting or it makes the wait that much longer for others to get on one when they don't. The new buses also have wider aisles, so they have more standing room (less seats, I believe than the older buses).

Please don't get me wrong. I am not criticizing you. Just trying to explain the way the buses operate. I can only imagine how crowds/noises might upset or traumatize your child, but it would be difficult for Disney to control the noise on their buses. This could happen even if they didn't have 40 Brazilians standing in the aisle. Anyone could be noisy whether they are sitting on a bus that's not full or standing crammed into a crowded bus. We were on a bus this past June that had a baby screaming at the top of his lungs the whole trip until we got to the park. Did it bother me? Sure. Did I think it was Disney's fault? No. I figure I had the choice to drive to the parks but did choose to use their transportation.

I would suggest as another poster said to go at a time that is not so crowded or if you can't, then you might consider driving to the parks.

Like others have said, I would address the items that Disney can control. I do think you have some valid complaints. I wrote a letter a few years back when we encountered rudeness and problems that took a lot of valuable time out of our trip. We did receive compensation (got 17 one-day park hoppers as we had 17 in our party). I did, however, give credit in my letter to those CMs who did an outstanding job and did give names.

Sorry this is so long. JMHO

Good luck and hope that the problems you encountered are addressed to your satisfaction.

 

[WDWRC]

Im curious...AAA records ALL of the phone calls? Disney does not record every call, so I am surprised to hear that you were actually able to hear the conversation of the booking.

 

[Momto8]

Well starting with the CEO will probably not get you anywhere... Roy Disney doesn't ever work for Disney.

Actually Roy Disney will be working for Walt Disney Company again. This was sent to me tonight by SaveDisney.com:

Roy Disney and Walt Disney Co. Resolve Differences
JOINT STATEMENT FROM THE WALT DISNEY COMPANY AND ROY E. DISNEY AND STANLEY P. GOLD

BURBANK, Calif. (July 8, 2005) -- The Walt Disney Company, Roy E. Disney and Stanley P. Gold announced today that they have agreed to put aside the differences that have characterized their relationship over the past several years. Messrs. Disney and Gold have agreed not to run a rival slate of directors or submit shareholder resolutions for the next five years. Messrs. Disney and Gold have also agreed to dismiss all their pending lawsuits against the Company. In reestablishing ties with him and his family, the Company has named Roy E. Disney Director Emeritus and a consultant. The Company also reaffirmed its commitment to the rotation of committee members and chairpersons on its Board committees as currently required by the Company's Corporate Governance Guidelines. In putting aside their differences, the Company noted Mr. Disney's long time devotion to the Company and welcomed the reestablishment of a relationship with him and his family. Messrs. Disney and Gold expressed confidence in Mr. Iger's leadership, and as Mr. Eisner retires after 21 years with the Company, they acknowledged his contribution to the Company over the years.

Sorry to get off topic, but I saw the post about Roy not working for Disney anymore and then read my email that he was re-establishing ties and had to post this.

 

[DISUNC]

....the brazilians on the bus should not have happened
the bus driver allowed two many on.
40 brazilians standing up.......

Two things here........

ONE, Yes the DIS BUS drivers do allow WAY TOO MANY people to cram on the busses! I believe there either is or should be some sort of capacity limit!
But WHO are these people who INSIST on CRAMMING in when the bus is already full?

TWO, I have experienced the "brazillian" groups first hand!!!! AAAAAAAGGGGGGGGGGGGGHHHHHHHHHH they drive me (a grown man) insane

They are at WDW every summer, they are tour groups of HUNDREDS of teens from Brazil. They all wear the same shirts and carry flags (so they dont loose each other). They are NOISY & PUSHY & INCONSIDERATE (and I witnessed this all more than a dozen times). These kids just start SINGING out loud VERY LOUD,...very off key and very badly! If they are on line, they PUSH and PUSH and PUSH people. I've seen them at character events knocking over little kids to get to characters.

Before I knew any better, I was once stuck in the middle of one particular group, while on line for Fantasmic (no where to run too)! I swear I thought I was going to "loose it"...and I am normally a verrrrrrrrrrry relaxed person. They were obnoxious BEYOND BELIEF!

Whenever I see them now (you cant miss them) I just walk the opposite way! I am positve WDW has recieved 100's of complaints over the years about this group. But nothing really can be done?

Good luck with your complaint to the CEO!

 

[armywife]

"They are NOISY & PUSHY & INCONSIDERATE"


Funny - that's what most foreigners say about Americans!

"If they are on line, they PUSH and PUSH and PUSH people."


This is VERY common in a lot of other countries. i.e.-- Germany, Japan & Russia is famous for it. You should see the little old ladies!

Yes, the bus driver let too many people in the bus, but they probably don't even realize they are rude by our standards. Just typical "vacation" behavior in their country.

I really don't like crowded situations, especially people "in my space" pushing me in lines, or touching me in buses, etc. My husband jokingly tells me "just don't wear deoderant".

Sorry you didn't have a good experience.

 

[HeatherPage]

for those questioning the judging of the brazilian tourists do a search and you will find many eyewitnesses testimonies to some extremely obnoxious sounding behaviour (and they sound like they know exactly what they're doing). I've never witnessed this first hand and hope I never do.

 

[Rowlf]

The Brazilians CAN be extremely annoying, but they are just one reason why I will probably never go to WDW in summer again. They have every right to be there. And I have every right to run the other way.

I'm trying to sympathize - but I have a two year old who is extremely sensitive to crowds, noises, and pretty much anything startling. And I feel like it is MY responsibility to keep him from things that may cause him trauma. And to provide other things such as shade for him, using an umbrella or sunshade or whatever necessary. It's not Disney's responsibility. It's mine.

I've had reservation mix ups, as well. And I've found that a smile and some empathy for the CM who has to deal with the problem has gotten me a lot more than screaming. (That's not to say I haven't screamed at airline agents!)

I hate crowded buses. So, I don't stay at value resorts. I've told my story here several times about seeing a massive group of people waiting for the All-Stars after the MK closed one time - bus after bus pulled up and they didn't make a dent in the crowd. Then some sort of semi with a massive trailer pulled up and they loaded what seemed like hundreds of people on it. I haven't seen the semi since, but I now know it exists! And I don't ever want to get on it. So I don't stay value.

It seems to me that if you were having issues with CM's yelling at you about the stroller, the best way to approach that would have been to alert every CM that you saw as you were going on the ride about your situation. Prevent problems from happening and make their job easier.

I'm not saying that you are lying, but people who have problem after problem with CMs kind of make me suspicious that maybe they didn't handle the situations in the optimal manner.

 

[Momto8]

I hate crowded buses. So, I don't stay at value resorts. I've told my story here several times about seeing a massive group of people waiting for the All-Stars after the MK closed one time - bus after bus pulled up and they didn't make a dent in the crowd. Then some sort of semi with a massive trailer pulled up and they loaded what seemed like hundreds of people on it. I haven't seen the semi since, but I now know it exists! And I don't ever want to get on it. So I don't stay value.

We were staying in a moderate when we had bus after bus pulling up and the line was still long, so it is not just values that have this problem. Of course, this was at Epcot at closing time.

 

[lmhall2000]

Well, I am a Brazilian tourist witness....AAAACHHCHH<EEEEEEK>ICCCCCK!!!! I am a very tolerant and hard to ruffle kind of person....I have traveled across the ocean, I have lived across the US...from GA, TN, WA and have visited most states at some time in my life...

But, while I was reading the OP's account...I could feel the angst and frustration from having an autistic child and having to deal with incompetence for FOUR hours....but when I got to the Brazilian part....my sympathy and understanding grew by leaps and bounds...no one will know it unless they've been exposed to it. Some of the tours can be very nice and hospitable but the majority of the Brazilian groups are extremely rude and intentionally will bump you to get a reaction...then they laugh...I consider many of them to be remorseless bullies. My college roommate was in the Disney program so I was able to take several trips down there and unfortunately hit it when the Brazilians were in town. So, I for one can attest to the B factor...on top of what she experienced that would surely take some magic out of my trip.

By the way, I have met many families in our new town here that are from Brazil and they're the sweetest kindest folks you'd meet...maybe it's just the ones who take the tour...?????

Tara

 

[Momto8]

for those questioning the judging of the brazilian tourists do a search and you will find many eyewitnesses testimonies to some extremely obnoxious sounding behaviour (and they sound like they know exactly what they're doing). I've never witnessed this first hand and hope I never do.

I'm not questioning the judging of the Brazilian tourist groups. I've gone every summer since 1995 and know how exactly how they behave. I've witnessed them first hand many times. Believe me when I say I don't like it any more than others on this thread. When we see them, we just go the other way. If we're already in line, we won't let them cut. My point is that Disney can't discriminate and not let them on the buses just because they're Brazilian teenagers. Now if they were caught pushing and shoving or doing things that were totally unacceptable, I would think the bus driver could deny them boarding. I'm not criticizing the OP but just looking at things from Disney's point of view. I understand how she would be upset and I know I wouldn't like it either. Maybe Disney could tell these tour groups in advance that if this kind of behavior goes on, then they would not be allowed on the buses. Not sure if they would do this.

As far as Disney packing way too many people in their buses, I agree they do, but I would rather be on a packed bus going back to my resort than waiting an extra 30 minutes or more to get on one because the lines are so long. I figure I'm standing when I'm waiting for the bus, and I'm standing while I'm riding the bus, so why not get on the bus and get back to my resort that much sooner. Now if I were carrying a small child and/or stroller, I would wait for the next bus. However, I would like to see more buses at closing times to help alleviate this problem.

One poster asked who are these people who keep cramming the buses. It's not the people, it's the bus driver telling them to keep getting on and to move to the back of the bus. But the bus driver won't let anymore on the buses if they are beyond the yellow line in the front of the bus.

JMHO

 

[Momto8]

The Brazilians CAN be extremely annoying, but they are just one reason why I will probably never go to WDW in summer again. They have every right to be there. And I have every right to run the other way.

I'm trying to sympathize - but I have a two year old who is extremely sensitive to crowds, noises, and pretty much anything startling. And I feel like it is MY responsibility to keep him from things that may cause him trauma. And to provide other things such as shade for him, using an umbrella or sunshade or whatever necessary. It's not Disney's responsibility. It's mine.

I totally agree. It is our responsibility to do what is best for our children.

Unfortunately, because you have a 2 year old, you can go any time. We have two teenagers and have to go either in the summer, Christmas break or spring break, which are all peak times. If we could take them out of school (our schools frown on this and count it as an unexcused absence--too many and they fail the semester), they just fall behind too much in their studies. I'm waiting for the day when we can go in the off season, if they even have one anymore!! LOL!!

 

[*Fantasia*]

Only read the OP's story and a few responds. That sucks!

 

[Talking Hands]

the line was around the building the show started at 430 the gates were not opened til about 415, I couldn't see shade oranything else there were so many people

Interesting because the schedule I get from Disney says to arrive 20 minutes prior to the show and it is always open to go in with no line and I have gone all times of the year. Only once has there been a line and that is when I arrived 30 minutes early. They opening within minutes and we were and an seated really fast. As I said there is no shade there at Beauty and the Beast. Only shade would to be go across the street to the food area and sit until they open and then walk in.

 

[Talking Hands]

Another day we got on a bus, it was full sitting.
8am suddenl bus driver lets on a group of Brazil tourists wearing yellow shirts.
not one or two he had about 40 standing up.

Depending on the type of bus 40 people standing would not be overloading the bus. The ramp buses have less seats and more room for standing. So if you plan on complaining about this you better know which type of bus you were riding. There are actaully 3 types of buses, 1 lift bus and 2 types of ramp buses. I have issues with them because they require wheelchair guests to back up the ramp on the Nova bus which is a dangerous move for me in my type of powere chair.

 

[agotta]

I think it is important that we not judge other cultures. The Brazilian culture is very different than our own. They don' think twice about "running" into people. Their culture is much less aware of "touching" strangers. You may think the Brazilians are rude, but let's keep in mind they may just be acting "normal". Also, often the Brazilian groups are teens without any PARENTS!! Need I say more?

 

[MandaPerry]

In regards to the "Brazillian Groups": My daughter and I arrived two hours early to get a great spot to see Spectro Magic, less than 10 min. prior to the parade starting one of these groups came marching, singing and actually pushing us and other people out of the way and planted themselves and their flag bearers right in front of us. We were not happy campers. As far as the Value buses being full, stayed at the Poly, WL, CR and depending on where we were leaving from (DT, MGM, AK) at busy times we were also packed into buses.

There is never an excuse for an employee being rude. Young, old, new or seasoned. I have worked in the customer service industry for many years and as any manager should have done..I would have apologized profusley for any real or possibly preceived rude behavior from any of my employees. That's what managers do and that's what helps to change an unhappy customer into a (if not real happy) satisfied one. Busy or not rude is never an option. I agree the op has to step back and then write a letter stating the problems that Disney had control over to Disney and then another to AAA. And as always those of us with special needs or requests need to do our homework before traveling.

 

[LuluLovesDisney]

There is never an excuse for an employee being rude. Young, old, new or seasoned.

ITA. And just as a side note as a former CM, if I encounter any CM's who are not living up to their training while in WDW you can bet your refillable mugs I will be giving out free etiquette lessons. Rudeness is intolerable. I expect to be treated with the respect and courtesy everyone deserves. I have often gone to managers to praise CM's who are doing their job well and I will just as quickly go to one about a rude CM not living up to their training.

 

[Disneyrsh]

Yep, add me to the long list of people who will never vacation when the Brazilians do.

We got to the All Star Sports one evening around 1 am after driving 7 hours and our room had old sheets on it and a mussed up bed. We yawned, called Mousekeeping, and had the manager of the whole shebang come out and strip and make our beds-a very well dressed woman in a business suit!

She was very nice, and I felt a little sheepish just standing there while she made our beds (I'm the head bedmaker at home!), but in short order she had it fixed, comped us our room for that night and a half hour later we were all snoring soundly. No problem.

We've had reservation mix ups with the credit cards, we usually just get the rooms and then fix the problems with the credit card company once we get home-no point in wasting time on vacation as long as I can get the same rate, if they want to charge me twice, no problem, I'll fix it when I get home.

The busses have always been notorious for being crowded and noisy, you could have rented a car. People talk about busses all the time on this board. We drive down and avoid the busses. Cars are very cheap to rent in Orlando, and it's easy to get around.

We've had truly obnoxious CM's. I loved that you photographed them-I may do that in the future. But you let them make you angry. I don't let them make me angry, I just get them in hot water for their bad behaviour and then let it go.

I think you are blaming Disney for a lot of things that you had control over-you seemed to choose the option that caused your family maximal stress and unhappiness rather than letting stuff slide or looking for a constructive outcome.

I have to add that my husband says I utterly lack the sympathy gene, but man, you gotta stop letting the world run you so much! (flame suit zipped!)

 

[Marilyn Mc]

These kids just start SINGING out loud VERY LOUD,...very off key and very badly!

It would be OK if they sang in tune?

 

[Sammie]

The Brazilians CAN be extremely annoying, but they are just one reason why I will probably never go to WDW in summer again. They have every right to be there. And I have every right to run the other way.

I'm trying to sympathize - but I have a two year old who is extremely sensitive to crowds, noises, and pretty much anything startling. And I feel like it is MY responsibility to keep him from things that may cause him trauma. And to provide other things such as shade for him, using an umbrella or sunshade or whatever necessary. It's not Disney's responsibility. It's mine.

I've had reservation mix ups, as well. And I've found that a smile and some empathy for the CM who has to deal with the problem has gotten me a lot more than screaming. (That's not to say I haven't screamed at airline agents!)

I hate crowded buses. So, I don't stay at value resorts. I've told my story here several times about seeing a massive group of people waiting for the All-Stars after the MK closed one time - bus after bus pulled up and they didn't make a dent in the crowd. Then some sort of semi with a massive trailer pulled up and they loaded what seemed like hundreds of people on it. I haven't seen the semi since, but I now know it exists! And I don't ever want to get on it. So I don't stay value.

It seems to me that if you were having issues with CM's yelling at you about the stroller, the best way to approach that would have been to alert every CM that you saw as you were going on the ride about your situation. Prevent problems from happening and make their job easier.

I'm not saying that you are lying, but people who have problem after problem with CMs kind of make me suspicious that maybe they didn't handle the situations in the optimal manner.

A very good and responsible outlook for all of us and any future travelers. I tend to have the same perspective. If I want my vacation to be magical I have to assume some of the responsiblity myself for making that happen.

If heat, and crowds bother me or any member of my family, then avoid the summer months when tour groups are there, and it is so hot one can hardly breathe. If you can only go in the summer then plan accordingly, go the parks really early, avoid the mid day heat and go back in the evenings.

If crowded buses bother you, don't take the first bus, wait around for the last bus and you might get to ride to your resort by yourself or with few others, we have actually done this.

If you wanted a quieter experience avoid the larger resorts. Parents definitely have to assume the responsibility of knowing their child's limitations and plan around that.