CEO/exec offficer/disneyo??

[joannelee217]

Just finished my 8 days
of the most un magical vacation ever.

dont happen to have time to post it all now...
but does any one have the addreess phone number of
walt disney execs

my problems were so
many...
they cannot go unaddressed.

thanks in advance

the best part was MAGICAL EXPRESS...................

 

[minnie61650]

Just finished my 8 days
of the most un magical vacation ever.

dont happen to have time to post it all now...
but does any one have the addreess phone number of
walt disney execs

my problems were so
many...
they cannot go unaddressed.

thanks in advance

the best part was MAGICAL EXPRESS...................

I am so sorry your trip was not as magical as you hoped for.
I copied these # and addresses awhile ago so I don't know how up to date they are.
Hope they help.
Let us know how everything turns out.
BTW I really want your HONEST OPINION of Magical Express
I am sitting on the fence about that part of our vacation.
Good Luck.


EMAIL:
Walt Disney World Guest Communications: wdw.guest.communications@disneyworld.com

WRITE! - even if you have contacted Guest Relations!:
Walt Disney World Guest Communications
PO Box 10000
Lake Buena Vista, FL 32830-1000



Linda
Only 88 more days

 

[lillygator]

what kind of issues did you experience? did you speak with any CM's while you were there?

 

[joannelee217]

I am so sorry your trip was not as magical as you hoped for.
I copied these # and addresses awhile ago so I don't know how up to date they are.
Hope they help.
Let us know how everything turns out.
BTW I really want your HONEST OPINION of Magical Express
I am sitting on the fence about that part of our vacation.
Good Luck.


EMAIL:
Walt Disney World Guest Communications: wdw.guest.communications@disneyworld.com

WRITE! - even if you have contacted Guest Relations!:
Walt Disney World Guest Communications
PO Box 10000
Lake Buena Vista, FL 32830-1000



Linda
Only 88 more days

Did you mention your concerns when you were there?[/QUOTE]

we did....
and heres the deal
arrived---reservations wee wrong
cast mmbr asked m to re pay.
Had aaaa confirmation in hand.

they called aaa reluctantly
and aaa says the reservation was changed

but no one knew how

one was blaming the other

from there I had to call my credit card and have my bank verify payment
and ---that no credits were issued back

four hours of arguing
in the lobby before someone took ownership....

finally a person named audra called told me to calm down she picked up the tab for my lunch----we were so upset and sick it went in the trash
and would send my autistic child a autograph for our trouble. (WHICH SHE AUDRA never followed through on)

waiting four hrs is hard enough for a child with out a disability,
we had been on a plane since 6am at the airport at 330
and waiting in a lobby forever.


so already the trip has a down side
get to a ps its a bit...out of schedule

Head to the parks pick up a guest assistance card
using a stroller as a wheel chair
I HAVE NEVER encountered so many rude cast members
we would show the card

half way up the ride another cast mmbr begins screaming
park the stroller out side,
at each ride we were made a spectical...
A few cast member were nice but the majority treated us less than
kind. It was 8 days of being screamed at by cast mmbrs...really got to you.

then the first night after the checkin crap
we stayed at MK late...
get back to our room late..

go to crawl in bed the sheets were not changed from the previous guest. to late to call house keeping we laid on our beach towels
kind of like camping out

the dining pplan was good but oyu had to really watch themmany times they charged the room, not the plan....
probably sunday or monday we went to downtown disney to use or aa discount at the world of disney when we got back the cast mmbr did
not take off the 10 percent.
I calledthe front desk of the hotel (MUSIC) and a rude clerk answered told me the disney group doesnt offer a aaa discount, I said I had the card in front of me, he said we dont offer it...I replied I have had a less than magical disney experience...and its getting old fast ....he replied I could make it worse i could hang up on you. and did.

I was shaking, livid, and tired of disney, I called back asked for the manager...she did take off th 10 percent
apologized for Patricks rudeness
and offered to make up for Audras less than proffesional followup.
She sent my little one an autograph of mermaid, and a Stuffed minnie.....

The night befroe we were at epcot
treated the same rude way by cast mmbrs
were never offered a shaded area to wait
they all looked at me like I had 2 heads

but on the way home We got on the music bus which should have take no mo more than 15 mins, and sudddenly the bus is panicking
the driver missed a turn and we were all headed towrads the airport
He dangerously pulled into a road and backed into traffic.....my little one was scared....and we had a hell of a job getting her onto a bus after that.about an hour later we arrived at music.

we went to the pool one day came back to the room our camera was missing, scoured everything suitcases....drawers etc....
finally found it under a bed.

called to report that also....but was told things happen
the maid probably didnt see it.

Another day we got on a bus, it was full sitting.
8am suddenl bus driver lets on a group of Brazil tourists wearing yellow shirts.
not one or two he had about 40 standing up.
They chanted
they hooted hollered in their native tongue...loud over bearing as if they were the only people there. they were so loud it was scary
stomping rocking screaming

Again my little one was overwhelmed and if she saw anyone wearing a yellow shirt we hadato turn away.

the whole vacation wa a draining experience....
I could have gotten past the first day....
but the rude cast members were really
the straw that broke this camels back

One girl was so rude I took her picture
she said why did you photograph me, I said because its going to go with my letter of complaint to roy disney.


It was less that magical


The magical express was flawless
on time prompt
the people were kind

actually it was the best part of the vacation

any detailed questions email me

 

[bicker]

I'm so sorry you had such a terrible time. I've never encountered any of the kind of rudeness on the part of cast members that you experienced, which makes your story all-the-more disappointing, that you'd be subjected to such atypical service, especially given you had special needs to contend with.

I have read other stories about AAA messing up reservations. That does seem to happen quite a bit. I do know that each AAA office is individually operated, so service levels from AAA vary. I'm glad to read that Disney finally decided to cover for AAA's error. That's really more indicative of the service we typically get from Disney -- where they go out of their way, doing far more than they really are required to, in this case even making up for the errors of another company.

 

[monorailsilver]

I found these in the Unofficial guide:

Michael Eisner, Chariman and CEO
The Walt Disney Company
500 South Buena Vista Street
Burbank, CA 91521-4873

James Rasulo, President
Walt Disney Parks & Resorts
500 South Buena Vista Street
Burbank, CA 91521-4873

Al Weiss, President
The Walt Disney Resort
PO Box 10040
Lake Buena VIsta, FL 32830

And it said if Disney doesn't respond you can go public by writting"

Letters to the Editor
The Orlando Sentinel
633 North Orange Avenue
Orlando, FL 32801-1349
407-420-5286

I am sorry you had such a rotten trip.

 

[minnie61650]

Did you mention your concerns when you were there

we did....
and heres the deal
arrived---reservations wee wrong
cast mmbr asked m to re pay.
Had aaaa confirmation in hand.

they called aaa reluctantly
and aaa says the reservation was changed

but no one knew how

one was blaming the other

from there I had to call my credit card and have my bank verify payment
and ---that no credits were issued back

four hours of arguing
in the lobby before someone took ownership....

finally a person named audra called told me to calm down she picked up the tab for my lunch----we were so upset and sick it went in the trash
and would send my autistic child a autograph for our trouble. (WHICH SHE AUDRA never followed through on)

waiting four hrs is hard enough for a child with out a disability,
we had been on a plane since 6am at the airport at 330
and waiting in a lobby forever.


so already the trip has a down side
get to a ps its a bit...out of schedule

Head to the parks pick up a guest assistance card
using a stroller as a wheel chair
I HAVE NEVER encountered so many rude cast members
we would show the card

half way up the ride another cast mmbr begins screaming
park the stroller out side,
at each ride we were made a spectical...
A few cast member were nice but the majority treated us less than
kind. It was 8 days of being screamed at by cast mmbrs...really got to you.

then the first night after the checkin crap
we stayed at MK late...
get back to our room late..

go to crawl in bed the sheets were not changed from the previous guest. to late to call house keeping we laid on our beach towels
kind of like camping out

the dining pplan was good but oyu had to really watch themmany times they charged the room, not the plan....
probably sunday or monday we went to downtown disney to use or aa discount at the world of disney when we got back the cast mmbr did
not take off the 10 percent.
I calledthe front desk of the hotel (MUSIC) and a rude clerk answered told me the disney group doesnt offer a aaa discount, I said I had the card in front of me, he said we dont offer it...I replied I have had a less than magical disney experience...and its getting old fast ....he replied I could make it worse i could hang up on you. and did.

I was shaking, livid, and tired of disney, I called back asked for the manager...she did take off th 10 percent
apologized for Patricks rudeness
and offered to make up for Audras less than proffesional followup.
She sent my little one an autograph of mermaid, and a Stuffed minnie.....

The night befroe we were at epcot
treated the same rude way by cast mmbrs
were never offered a shaded area to wait
they all looked at me like I had 2 heads

but on the way home We got on the music bus which should have take no mo more than 15 mins, and sudddenly the bus is panicking
the driver missed a turn and we were all headed towrads the airport
He dangerously pulled into a road and backed into traffic.....my little one was scared....and we had a hell of a job getting her onto a bus after that.about an hour later we arrived at music.

we went to the pool one day came back to the room our camera was missing, scoured everything suitcases....drawers etc....
finally found it under a bed.

called to report that also....but was told things happen
the maid probably didnt see it.

Another day we got on a bus, it was full sitting.
8am suddenl bus driver lets on a group of Brazil tourists wearing yellow shirts.
not one or two he had about 40 standing up.
They chanted
they hooted hollered in their native tongue...loud over bearing as if they were the only people there. they were so loud it was scary
stomping rocking screaming

Again my little one was overwhelmed and if she saw anyone wearing a yellow shirt we hadato turn away.

the whole vacation wa a draining experience....
I could have gotten past the first day....
but the rude cast members were really
the straw that broke this camels back

One girl was so rude I took her picture
she said why did you photograph me, I said because its going to go with my letter of complaint to roy disney.


It was less that magical


The magical express was flawless
on time prompt
the people were kind

actually it was the best part of the vacation

any detailed questions email me

When you went to guest services did you get handbooks of the parks for guests with disabilities?
I have my books and have read through them.

The books says :
The Walt Disney World® Resort strives to provide mainstream access whenever possible; that is, all Guests utilize the main entrance to the attraction. However, accessibility varies from attraction to attraction within our Parks. The Guidebook for Guests with Disabilities and Park Guidemaps use symbols to indicate boarding procedures for each attraction. In addition, Guests should contact a host or hostess at each attraction before entering

That means most often you will stand ih the same line as other guests. Most rides are mainstreamed.

Some attractions have auxiliary entrances for Guests with disabilities. These are intended to offer Guests in wheelchairs or with service animals a more convenient entrance to the attraction. Auxiliary entrances are not intended to bypass waiting lines. Guests with disabilities and up to five members of their party may enter through these entrances. The rest of the party should use the main entrance.

Having a GAC lets the CM know what kind of needs you have. Therefore if you need shade and none is available in the regular que contact a CM and they will direct you.

You Should use fastpass whenever you can.
Meaning get a FP and come back at the alotted time and then you can wait in the FP line.


A GAC pass is not a front of the line pass.
I am sorry if you thought it was.
Also each CM along the way needs to look at the card so he knows your childs needs and can assist you.

Hope this helps you and others who have special needs.
Linda
only 87 more days

 

[joannelee217]

I found these in the Unofficial guide:

Michael Eisner, Chariman and CEO
The Walt Disney Company
500 South Buena Vista Street
Burbank, CA 91521-4873

James Rasulo, President
Walt Disney Parks & Resorts
500 South Buena Vista Street
Burbank, CA 91521-4873

Al Weiss, President
The Walt Disney Resort
PO Box 10040
Lake Buena VIsta, FL 32830

And it said if Disney doesn't respond you can go public by writting"

Letters to the Editor
The Orlando Sentinel
633 North Orange Avenue
Orlando, FL 32801-1349
407-420-5286

I am sorry you had such a rotten trip.

The little one had some fun.....
it was magical for her at times
but very draining on us.........

thanks forthe help

 

[lillygator]

wow - I am sorry for the awful trip...were there any nice CM's during your stay?

 

[joannelee217]

wow - I am sorry for the awful trip...were there any nice CM's during your stay?

Yes there were ....We met a bus driver, it was the day after the over crowded Brazilian bus ride. My little one was a fraid to get on the bus.

the bus driver gave her a bus drivers licences
and let her pretend ot drive

It helped.

In epcot the staff at the imagination center photos
were sweet and patient.

At animal kingdom Tarzan Rocks the supervisor witnessed how we were treated in the que and gave us a fast past to accomidate.

And all the characters of course were magical.

Unfortunately when you are treated so poorly, thats what you think about, and the nice things get pushed aside. Especially when its been 8 days of rudeness.

but its over....the little one enjoyed the pool.
Although at the values the POOLS are not all that spotless

 

[belle_of_the_ball]

wow that really is draining i have never heard of anyone being as rude as that patrick. You should inclulde his rudeness and audra's immature follow up. Remember to state where you were so they can speak to them or adress the problem.