slk537
<font color=red>Sigh...other than WDW, if I could
- Joined
- May 23, 2004
- Messages
- 2,663
Wednesday, May 2, 2007
This morning Goofy woke up about 7:30 EST and I woke up when he did. Max stayed asleep for another two hours while Goofy and I chatted and dozed. At 9:00, I called Member Services to book another day for our day by day reservation at Thanksgiving. Im one of those DVCers.
I call 11 months ahead to make my SSR reservations and then call day by day at 7 months to modify them to a different resort. I had begun this before leaving home, starting with a call to establish availabilities. We like SSR, very much. And if we end up having to stay there for an entire vacation, wed be very happy. And I know there is the buy where you want to stay thing, but since we didnt discover the DIS until AFTER we bought in, we missed out on that gem of knowledge. So currently we have a split stay around Thanksgiving at VWL and BCV our favorites - with a few days still at SSR with a waitlist. I enjoyed talking to the CMs at MS when I made the day to days...many of them recommended I do it and a few even said "talk to you tomorrow!" So on this particular morning, there I was sitting on the bed at the BCV, modifying a reservation in December from SSR to the BCV. After Max woke up at 9:30, he helped me unpack while DH took a little nap. I am not good at sleeping in once Im awake, so I was glad the boys each got more sleep someone had to have it. Once I was unpacked and moved in, we all started getting ready slowly. We are not commandos by any stretch of the imagination, but Day One, especially after a late flight, tends to be very take it easy.
This was also the day when Max really got into Hidden Mickeys. I really wish I would have thought about this before we left, as I have the Hidden Mickey book and with Max just really learning to read, he would have loved it. It's on the must do list for our next trips. He found several HM's in the pictures on the walls in the room and this is him searching for some on the carpet:
(Yup, same shirt from the night before. He crashed in it and I didn't want to risk waking him up to change)
We finally got dressed and ready to go bags all packed with everything we needed, sun block sprayed on, etc. We needed to pick up Goofy's and my APs and Goofy's GAC so we decided to go to Animal Kingdom. We parked and went straight to Guest Services with low expectations.
Back story:
Many years ago in 2000 Goofy and I visited WDW with 5 day park hoppers. We ended up using 3 days. I still cant figure out how that happened, other than we werent the types who stayed on property at the time and foolishly thought there was more to Orlando vacations than WDW
(we have since changed on that point dramatically). We kept the tickets when we went back and got APs and figured wed use them or turn them in someday towards another AP.
Fast forward to last May 2006. Goofy and I already had our AP's and I had called ahead of our trip to see how much the old hoppers were worth so we could apply them towards Max's AP. I was told they could only figure that out at the parks and while they could indeed apply them towards a childs AP, they couldnt tell me how much. No problem.
We went to the TTC to get Maxs AP and they told us it had to be at Guest Relations in a park. Okay. We wanted to get lunch at DAK that day, so we headed there. I went to one window to get the AP, Goofy went to the next to get his GAC (Guest Assistance Card).
First the AP:
A very rude woman was working that day and in no uncertain terms told me I could not use adult park hoppers towards a childs AP. Now, not only does that not make any sense to me, but I had been told over the phone when I called about the tickets that it was okay. I was also told by the gentleman at the TTC that it was fine. Now this woman was extremely on the offensive to head off any temper tantrum she seemed to think I was about to have. And her tone with me was extremely I have been to Customer Service Training in How to Deal with Difficult Situations and People and she was using every line in the book with a very unfriendly and assertive tone. I have not only been in Customer Service for eleven years now, but I manage a large group of people and have to handle internal and external customers complaints and issues. Oh yeah and I TRAIN a national customer service program. I know when Im being handled. And it was insulting. My DH came over while I was in the middle of this and he was pretty irked too. We ended up having to pay about $100 more than we had planned for DSs pass and we werent happy about it.
And THEN
The guy at the counter DH had gone to was giving him a hard time about his GAC. DH has issues with his legs since birth. He has had countless surgeries. We are now consulting with physicians at Mayo Clinic in Rochester, MN about the possibility of more surgery. He has a true medical problem where while he can still walk (albeit with a pronounced limp) he has to limit his stopping and standing. And we would trade the GAC any day for him to have normal legs. We had a letter from his doctor detailing enough of why he needed the GAC, even though this is unnecessary. We had a GAC from the trip before. Yet the guy still had to come over to the woman I had just dealt with to get her to give the final okay. Reluctantly, she did. And then as compensation for us getting the wrong information from other CMs, causing us to have to pay $100+ more on DSs pass, she gave us a Fastpass for 3 people for any ride in DAK that day.
Right after she okayed the guy to give us a GAC which right on it stated pretty much the same thing. Sigh.
The compensation was unnecessary - I have been on the other end and I don't expect to be compensated for any little inconvenience. I resent how sue-happy people have eroded some of Disney's service for handling complaints.
But anyhow...I thanked her politely for the gesture, we went in the park, we had lunch at Tusker House and we found a nice group of three people who were up for the day, dying to ride Everest (which had just opened), and we handed over our Fastpass. We had a nice lunch .we made some people happy. It all turned out okay.
Back to present time ..
So on this day, we walked up to Guest Relations to apply these tickets towards Goofy's AP, pay outright for mine, and to get the GAC. Again, we had a fresh letter from Goofy's doctor and his GAC from last year.
Wow. What a difference a year makes!
There were two CMs working the window again. They checked how much we had left on the tickets: $168. WOO HOO! She did tell us that normally you only have 14 days to upgrade your tickets, but they would make an exception for us. I thanked her, not bothering to mention we bought them in 2000, back when hoppers were good for life and not as part of the Magic Your Way tickets. With the DVC discount, the two APs came to $543 (with tax!). We were thrilled, as we had budgeted $50 more than that. While she was taking care of the passes, we chatted pleasantly with her and with her coworker and it was really a great experience. We talked about DVC and how much we love it. They mentioned the new villas at AKL and told us they had taken down an entire wing for DVC at the Contemporary. I have heard this Contemporary rumor all over and it was fun having CMs talk about it as though it was fact. When the AP transaction was finished, we asked about the GAC. She said (gasp!) that she would be happy to help us with that and took it, copied the info from last year's GAC, changed the dates and handed it back. I offered to give her the letter and she said, No thank you Im not a medical person, I wouldnt understand it anyway. Then she paused and said, but thank you for getting one.
We took our APs and our GAC and thanked both CMs for the great conversation and all their help. It was night and day from last year !
Max picked up the map they have for the 5 and under set and he immediately began leading us to Dinoland. We followed him, going through one of the shops, stopping for a moment and driving him crazy. Finally, we made it to the Promised Land, where he headed straight for the Boneyard to play. We then headed over to Primevel Whirl after lack of sleep created crabbiness and Goofy and I squabbled a bit. He told Max we should go see if hes tall enough. I sniped back that he wasnt and that I had already told Goofy that (which I had). He sniped back that no, I hadnt told him that (yes, I had). I told him Max and I were going to go and he could call me on the cell when he lost his attitude.
Yup, lack of sleep makes this princess a drama queen...
We both settled down and then went over to PW so Goofy could ride and I could show him that Max, at 44.5 inches, was nowhere near tall enough to ride the 48 inch ride (which, in case I havent mentioned it already, I had already told him). Goofy rode while Max and I took photos and waited. We stopped to get a cool drink of delicious
Florida water from the bubbler. I took this photo - love it!!
When Goofy got off, we were going to go on Triceratops Spin, but the wait was 30 minutes and although we could have used his GAC, we were starving by this point since we hadnt eaten since the airport the night before.
We went to Flame Tree and had a nice lunch. DS and I found a table and got the napkins and sauces while DH ordered our first CS meals on the DDP. We had:
DH: Beef sandwich, baked beans, coke, frozen lemonade
Me: Pork Sandwich, baked beans, bottled water, chocolate cake
DS: Hotdog, grapes, applesauce, chocolate milk.
Total? $34/3 CS credits $34 for this meal was a big YIKES!!! Thank goodness for the DDP...
DH liked his sandwich (makes us go here every trip because he loves BBQ. We have a smoker at home and his hobby is checking out every possible BBQ place available to compare. Since I like BBQ too, I willingly tag along). He ignored his beans, and shared his lemonade with DS.
I like my sandwich too, ate about ¾ of it and gave the rest to DH to try. I tried the beans. I was proud of myself since I have hated baked beans since childhood. They were okay. Slightly sweet and smoky, but still baked beans. I shared my chocolate cake with DS. It was marginal to good. It would have been a lot better if it hadn't mostly melted in the sun before I ate it.
DS liked his hotdog and grapes. He drank most of his milk and shared our desserts. The applesauce? We threw it in our bag to take back to the room.
After lunch DH ran back to the shop to check out some of the funky wood masks. They didnt have prices, which was disappointing. He was hoping to get one for DSs daycare director a fantastic and quirky lady. But we knew wed be back.
We had promised DS an ice cream if he ate a good lunch and decided he could. Were on vacation whats a little extra sugar??!! He picked out a Mickey bar and ate it as we walked out of DAK, ready to run our first WDW errand before going back to the room to get ready for dinner.
I like to call this photo: I ate it so fast, it was blurry!!!
Up next? Walmart on vacation, Cape May Dinner, and DTD!
This morning Goofy woke up about 7:30 EST and I woke up when he did. Max stayed asleep for another two hours while Goofy and I chatted and dozed. At 9:00, I called Member Services to book another day for our day by day reservation at Thanksgiving. Im one of those DVCers.

This was also the day when Max really got into Hidden Mickeys. I really wish I would have thought about this before we left, as I have the Hidden Mickey book and with Max just really learning to read, he would have loved it. It's on the must do list for our next trips. He found several HM's in the pictures on the walls in the room and this is him searching for some on the carpet:

(Yup, same shirt from the night before. He crashed in it and I didn't want to risk waking him up to change)
We finally got dressed and ready to go bags all packed with everything we needed, sun block sprayed on, etc. We needed to pick up Goofy's and my APs and Goofy's GAC so we decided to go to Animal Kingdom. We parked and went straight to Guest Services with low expectations.
Back story:
Many years ago in 2000 Goofy and I visited WDW with 5 day park hoppers. We ended up using 3 days. I still cant figure out how that happened, other than we werent the types who stayed on property at the time and foolishly thought there was more to Orlando vacations than WDW

Fast forward to last May 2006. Goofy and I already had our AP's and I had called ahead of our trip to see how much the old hoppers were worth so we could apply them towards Max's AP. I was told they could only figure that out at the parks and while they could indeed apply them towards a childs AP, they couldnt tell me how much. No problem.
We went to the TTC to get Maxs AP and they told us it had to be at Guest Relations in a park. Okay. We wanted to get lunch at DAK that day, so we headed there. I went to one window to get the AP, Goofy went to the next to get his GAC (Guest Assistance Card).
First the AP:
A very rude woman was working that day and in no uncertain terms told me I could not use adult park hoppers towards a childs AP. Now, not only does that not make any sense to me, but I had been told over the phone when I called about the tickets that it was okay. I was also told by the gentleman at the TTC that it was fine. Now this woman was extremely on the offensive to head off any temper tantrum she seemed to think I was about to have. And her tone with me was extremely I have been to Customer Service Training in How to Deal with Difficult Situations and People and she was using every line in the book with a very unfriendly and assertive tone. I have not only been in Customer Service for eleven years now, but I manage a large group of people and have to handle internal and external customers complaints and issues. Oh yeah and I TRAIN a national customer service program. I know when Im being handled. And it was insulting. My DH came over while I was in the middle of this and he was pretty irked too. We ended up having to pay about $100 more than we had planned for DSs pass and we werent happy about it.
And THEN
The guy at the counter DH had gone to was giving him a hard time about his GAC. DH has issues with his legs since birth. He has had countless surgeries. We are now consulting with physicians at Mayo Clinic in Rochester, MN about the possibility of more surgery. He has a true medical problem where while he can still walk (albeit with a pronounced limp) he has to limit his stopping and standing. And we would trade the GAC any day for him to have normal legs. We had a letter from his doctor detailing enough of why he needed the GAC, even though this is unnecessary. We had a GAC from the trip before. Yet the guy still had to come over to the woman I had just dealt with to get her to give the final okay. Reluctantly, she did. And then as compensation for us getting the wrong information from other CMs, causing us to have to pay $100+ more on DSs pass, she gave us a Fastpass for 3 people for any ride in DAK that day.
Right after she okayed the guy to give us a GAC which right on it stated pretty much the same thing. Sigh.
The compensation was unnecessary - I have been on the other end and I don't expect to be compensated for any little inconvenience. I resent how sue-happy people have eroded some of Disney's service for handling complaints.
But anyhow...I thanked her politely for the gesture, we went in the park, we had lunch at Tusker House and we found a nice group of three people who were up for the day, dying to ride Everest (which had just opened), and we handed over our Fastpass. We had a nice lunch .we made some people happy. It all turned out okay.
Back to present time ..
So on this day, we walked up to Guest Relations to apply these tickets towards Goofy's AP, pay outright for mine, and to get the GAC. Again, we had a fresh letter from Goofy's doctor and his GAC from last year.
Wow. What a difference a year makes!
There were two CMs working the window again. They checked how much we had left on the tickets: $168. WOO HOO! She did tell us that normally you only have 14 days to upgrade your tickets, but they would make an exception for us. I thanked her, not bothering to mention we bought them in 2000, back when hoppers were good for life and not as part of the Magic Your Way tickets. With the DVC discount, the two APs came to $543 (with tax!). We were thrilled, as we had budgeted $50 more than that. While she was taking care of the passes, we chatted pleasantly with her and with her coworker and it was really a great experience. We talked about DVC and how much we love it. They mentioned the new villas at AKL and told us they had taken down an entire wing for DVC at the Contemporary. I have heard this Contemporary rumor all over and it was fun having CMs talk about it as though it was fact. When the AP transaction was finished, we asked about the GAC. She said (gasp!) that she would be happy to help us with that and took it, copied the info from last year's GAC, changed the dates and handed it back. I offered to give her the letter and she said, No thank you Im not a medical person, I wouldnt understand it anyway. Then she paused and said, but thank you for getting one.
We took our APs and our GAC and thanked both CMs for the great conversation and all their help. It was night and day from last year !
Max picked up the map they have for the 5 and under set and he immediately began leading us to Dinoland. We followed him, going through one of the shops, stopping for a moment and driving him crazy. Finally, we made it to the Promised Land, where he headed straight for the Boneyard to play. We then headed over to Primevel Whirl after lack of sleep created crabbiness and Goofy and I squabbled a bit. He told Max we should go see if hes tall enough. I sniped back that he wasnt and that I had already told Goofy that (which I had). He sniped back that no, I hadnt told him that (yes, I had). I told him Max and I were going to go and he could call me on the cell when he lost his attitude.
Yup, lack of sleep makes this princess a drama queen...

We both settled down and then went over to PW so Goofy could ride and I could show him that Max, at 44.5 inches, was nowhere near tall enough to ride the 48 inch ride (which, in case I havent mentioned it already, I had already told him). Goofy rode while Max and I took photos and waited. We stopped to get a cool drink of delicious


When Goofy got off, we were going to go on Triceratops Spin, but the wait was 30 minutes and although we could have used his GAC, we were starving by this point since we hadnt eaten since the airport the night before.
We went to Flame Tree and had a nice lunch. DS and I found a table and got the napkins and sauces while DH ordered our first CS meals on the DDP. We had:
DH: Beef sandwich, baked beans, coke, frozen lemonade
Me: Pork Sandwich, baked beans, bottled water, chocolate cake
DS: Hotdog, grapes, applesauce, chocolate milk.
Total? $34/3 CS credits $34 for this meal was a big YIKES!!! Thank goodness for the DDP...
DH liked his sandwich (makes us go here every trip because he loves BBQ. We have a smoker at home and his hobby is checking out every possible BBQ place available to compare. Since I like BBQ too, I willingly tag along). He ignored his beans, and shared his lemonade with DS.
I like my sandwich too, ate about ¾ of it and gave the rest to DH to try. I tried the beans. I was proud of myself since I have hated baked beans since childhood. They were okay. Slightly sweet and smoky, but still baked beans. I shared my chocolate cake with DS. It was marginal to good. It would have been a lot better if it hadn't mostly melted in the sun before I ate it.
DS liked his hotdog and grapes. He drank most of his milk and shared our desserts. The applesauce? We threw it in our bag to take back to the room.
After lunch DH ran back to the shop to check out some of the funky wood masks. They didnt have prices, which was disappointing. He was hoping to get one for DSs daycare director a fantastic and quirky lady. But we knew wed be back.
We had promised DS an ice cream if he ate a good lunch and decided he could. Were on vacation whats a little extra sugar??!! He picked out a Mickey bar and ate it as we walked out of DAK, ready to run our first WDW errand before going back to the room to get ready for dinner.
I like to call this photo: I ate it so fast, it was blurry!!!

Up next? Walmart on vacation, Cape May Dinner, and DTD!