Steelers0854
DIS Veteran
- Joined
- May 29, 2016
- Messages
- 585
Aloha Aulani Family,
DW and I are gearing up for our February visit and I knew I wanted to try and book a Casabella for one day of our stay. With the ever changing reservation policies I called a few days before I thought we could book just to be on the safe side. The lovely cast member confirmed the date and time (1pm EST) that we could call to reserve. She also told me that you need to ensure that you do not call even 1 second before 1pm, their system time stamps calls and they wont allow you to book if you didnt connect until 1pm or after. I clicked dial on my phone as soon as the clock turned to 1pm and immediately connected with a Cast Member. I had my reservation number as thats one of the first things they ask for and they cannot hold anything for you until they have your reservation pulled up. I tried to book the AMA AMA lower verandah but they were the first to go, followed by Upper Verandah, she was able to snag us the Mālie Deck. Looking at the photos that I can find still looks like a good spot. I also thought we had to pay in advance but after she said she secured our reservation she said have a good day. I was a little nervous without a confirmation number etc but i got an email confirmation minutes later. Oddly enough, nothing is showing the Aulani app.
Just wanted to share our experience and what “worked” for us. May have helped that people weren’t willing to stalk these on Thanksgiving Day. Not us
DW and I are gearing up for our February visit and I knew I wanted to try and book a Casabella for one day of our stay. With the ever changing reservation policies I called a few days before I thought we could book just to be on the safe side. The lovely cast member confirmed the date and time (1pm EST) that we could call to reserve. She also told me that you need to ensure that you do not call even 1 second before 1pm, their system time stamps calls and they wont allow you to book if you didnt connect until 1pm or after. I clicked dial on my phone as soon as the clock turned to 1pm and immediately connected with a Cast Member. I had my reservation number as thats one of the first things they ask for and they cannot hold anything for you until they have your reservation pulled up. I tried to book the AMA AMA lower verandah but they were the first to go, followed by Upper Verandah, she was able to snag us the Mālie Deck. Looking at the photos that I can find still looks like a good spot. I also thought we had to pay in advance but after she said she secured our reservation she said have a good day. I was a little nervous without a confirmation number etc but i got an email confirmation minutes later. Oddly enough, nothing is showing the Aulani app.
Just wanted to share our experience and what “worked” for us. May have helped that people weren’t willing to stalk these on Thanksgiving Day. Not us
