Caribbean Beach Resort ** NEWS & VIEWS **

[donnamerry]

ACTUALLY I WAS NEVER UPSET WITH THIS SITUATION. IT WAS KINDA EXCITING IN A WAY WHAT OTHER GREAT RESORT YOU MAY END UP STAYING AT! AND IT WAS!!!!
can't get upset over things like this in life, you just deal with it and go on!

 

[Kid at heart]

First i would like to say how sorry i am for the frustrated CBR future guests who are having to make changes due to the refurb, but glad many of you seem to be getting an upgrade, good for you! We have just made it - we are off in a few days.
My question is directed to anyone who has been to CBR or knows what the CM's are like. I have just spoken to one of them over the phone regarding our reservation. She was totaly rude, for no reason i may add, she simply did not have time to talk to me! I have the issue resolved NOW, but who wants to get worked up dealing with a vacation! I hope the other CM's are not like this one - i will not tollerate people like this. Can you please let me know what your experience has been with the CM's at this resort.
The way this particular CM said "Have a magical day" at the end of the call was not what she wanted to say, im sure!!! She unfortunately did take away some of the magic in planning

Thanks in advance

 

[eeyore0062]

I have never had any problems with any of the CM's at any of the resorts in which we have stayed. If you called the resort, perhaps it is true that she really didn't have the time to give you her undivided attention, which is why the reservations state that you should direct your questions to CRO and not the resort.

 

[MegaDisney]

Hi All!

I was getting a bit antsy just sitting here and waiting for the call, so I decided to try myself. Called the Disney Club, and I was transferred to Barbara, who is on the "special" team. She was great. She actually asked me if there was a resort I had in mind, and I said the Poly since it is familiar in theme to the CBR. She checked my dates (9/26-9/30) and it was available! For $20 more than my original rate!! I was thrilled, and of course I took it. I've read where some folks in September have not been offered the Poly, but maybe since I'm only going for 4 nights it makes a difference? I don't know.

Just thought I'd give some of you hope that there seems to be room remaining at the Poly after all. Good luck everyone!!!

Mega

PS- I called 8/8 at 5:30 PM EST.

 

[MegaDisney]

I just called DC (5:30 PM EST) and was transferred to the relocation team. Lo and behold, I was offered the Poly for the $20 more/night! The CM actually asked me if I had a particular resort in mind, and I said the Poly since the theme is similar to CBR. She checked my dates (9/26-9/30) and it was available, so of course I snatched it up! So don't worry, those of you hoping for the Poly. It does seem like there still is room at the Inn, so to speak!

Poly, here we come!

Mega

 

[Kid at heart]

Regardless what the situation was i feel there should be no reason to be rude. When deciding on which resort to stay at i spoke to CBR directly. THEY told me to call 5-10 days in advance and would be happy to deal with any request - guess NOT

 

[Ethelina]

I am curious if anyone has a Sept.or Oct ressie and has been called? I made a change in the # of people in our ressie for Oct 12th. I was basically told to wait until the team calls you. Now I'm wondering if I should have asked for "The Team". I always thought if you snooze, you lose. I don't want to be too pushy, but how long will the wait be? I am a novice at all of this!! How do you get those cute count down clocks at the bottom?

 

[robinb]

Originally posted by Ethelina
I was basically told to wait until the team calls you. Now I'm wondering if I should have asked for "The Team". I always thought if you snooze, you lose. I don't want to be too pushy, but how long will the wait be?

Don't worry about being pushy! Call today and get your reservation changed .

 

[mom2jp]

We are also going in September and got the Poly for $109! We had to go through our travel agent because he originally scheduled it for us, but he was shocked to get such a low rate! He asked we how we found this info LOL!

 

[Princess_Aurora]

I was told the Poly wasn't available (Sept 26- Oct 2)
That's what I wanted too but we got AKL instead. Maybe I should email my travel agent again to have her check back?

 

[Princess_Aurora]

Yeah, i think it has to do with the time you're going: value, regular or peak season

 

[WDWHound]

My experiences with CBR cast members have almost always been exceptional. From the doorman who met us in the parking lot, to the front desk and gift shop staff, everyone was also cheerful and willing to go out of their way to help.

The only exception was a grump lady serving food in the food court, but that was only one very brief experience on one specific morning. Literally every other cast member we encountered there was top notch.

 

[Kid at heart]

That's good to hear - i hope this experience was a one off! Im feeling a little more in the spirit again. Thanks so much.

 

[torismom]

I am going in October, which is regular season. My 20.00 a night more I am paying is on top of that rate.Which is more than the 109.00 a night. I have no problem with that.

Most everyone with the 109.00 rate is traveling during value season and they were booked at a lesser rate to begin with.

We are all getting a great deal and I am happy.

I was in the fq fiasco last year and paid 50.00 more a night for a ctr wing room. Nothing was offered to me. I just opted to upgrade because I wanted to. I am very happy with how Disney has handled the closing of a resort this time around.

 

[Rabbit's Mom]

I can hardly stand it. I swore I was going to wait until they called. I couldn't do it. I was offered Poly Akl Wl and Wilderness Cabins. I took the Poly for $20 more 109.00. I was told my deposit would be transfered to the new reservation. I was not given a new confirmation number which I questioned, she said it would be mailed to me but I'm a little nervous. Anyone have this or did you get a confirmation number?

Bye the way, we had reservations at CBR 9 years ago and we were called about a month before and moved then too. My DH says we just weren't meant to stay there.

 

[linny172]

We were just there the first part of July, it was out first time at CBR and we just loved it.. Everyone was great and went out of their way to be helpful and to make out stay the best and it was. I now have a new favorite resort and can't wait to go back

 

[Jinnyboom]

They may not be ready to make you an offer yet...as you are going in November....you may do very well to wait....as hard as that can be....

 

[Nolcrest]

CM's at CBR are great. I had lively conversations with the greeter, reservationist, guest services, cm's at gift shop, caricature artist, and a nice conversation one evening with a gentleman housekeeper. Oh, security was great too. They needed to help us with a dead car battery twice. In other words, they were superb. They always waved to us too when we were walking along the lake and they were driving the golf carts.

 

[Ethelina]

Hats off to Robin!!! I took the sound advise from Robin and it made me feel so much better!! To think I was nervous about being too pushy and not making the call. I'm sad that they didn't have the Poly available but I decided on WL. Not a huge upgrade compared to Poly but for a first timer so far I think I'm lucky. I was connected to "the team" and I talked to a very sweet gal named "Cotton". Honestly, I think this problem turned out to be pretty rewarding! I started at a value resort and have ended up with a deluxe.!! Thanks again Robin!

 

[cascadecupcake]

I, too, cannot get the lower rate. So I did ask why others were getting the lower rate. My very unpleasant and rude CM, Casey, told me it was because this was already a good enough rate for Disney Club members. It is all based on your original ressie.

You paid Disney $30-40 to be in the Disney Club.

For that, you got to book under the DC code.

The general public got to book the same discounts but with a different code.

THOSE are the people that get the $109.

Disney is punishing us for using the Disney Club code instead of the other code. Casey told me if I had wanted the $109 I should have booked with the other code. Hmm. Silly me. I don't know why I didn't have the foresight to do so. I guess I was thinking something as absurd as that CBR would be OPEN when they took my money and booked me a room there.

Live and learn.