Hello everyone, we are back from an awesome trip to WDW and I have to say that the CBR did not impress. Don't get me wrong, the grounds were nice, the new pool was fine, room was o.k. Here's the nasty series of events that kinda soured the the whole Caribbean experience: 1st night, checked in at 3:30 pm, did not receive our luggage until 11:30 pm(not the resorts fault) I was told that there was a huge luggage problem at airport and that bell services received a large amount of luggage all at once that had to be delivered. Also, 1st night, we had some groceries that were delivered and were being stored in bell services while we were away from the room. I could not reach anyone from bell services to have the groceries delivered to our room. I was told by the front desk to go to the customs house and get the items myself and bring them to my room myself(we were in Trinidad South). This ate up a good portion of the evening. Finally, at 1:00 am the next day, we are all settled with our luggage and groceries. 2nd day: we return from a day at the parks late(about 10:15 pm)
We decided to stop by the food court to p/u a CHEESE pizza to bring back to the room. We get to the room, open the box, and it's a pepperoni pizza. Now, I know it would have been a smart thing to do to open the box before you leave the food court, but the box and ticket were both labeled cheese(we were tired and just wanted to get back to the room). Now we leave the room to go return the pizza. Just as we started walking towards the bus stop, we realized it was now past 11 pm, food court is closed. We go back to the room, put the key in the door, and it won't open. We tried all of our keys and none would open the door. So then we had to get new keys made. It's late, we are still hungry and have to wait for new keys to get into our room. At that point I was furious. I called the front desk and explained all the problems we were having. The manager put us into Martinique #2533, one of those new Nemo rooms. I couldn't care less about the Nemo theme. It was nice to be closer to OPR though. After all that, the resort stay was fine. Nothing to write home about. I don't think I would stay there in the future.
I can't imagine all the problems that must occur during their busy season.