can't cancel Disney resort on MDE

[Louie7080]

I have a reservation for POP starting on November 25th that I need to cancel and I don't see that as an option or nor even the option to modify it - I can check in but that is all I can do with it. Is this how it always was - I thought you could modify or cancel online this far out but am I to close? Or is it some kind of glitch?

 

[Tiggerlover91]

I have a reservation for POP starting on November 25th that I need to cancel and I don't see that as an option or nor even the option to modify it - I can check in but that is all I can do with it. Is this how it always was - I thought you could modify or cancel online this far out but am I to close? Or is it some kind of glitch?

I think maybe you might be too close. Isn't it up to 30 days you can cancel? What do you have, room only? Or a package? I'm pretty sure someone here knows better than me.

 

[Louie7080]

I think maybe you might be too close. Isn't it up to 30 days you can cancel? What do you have, room only? Or a package? I'm pretty sure someone here knows better than me.

I have a room only. I thought you could cancel up to 5 days even online but maybe if within 30 days you have to call. Thanks for the reply!

 

[SG131]

I have a room only. I thought you could cancel up to 5 days even online but maybe if within 30 days you have to call. Thanks for the reply!

With room only you can cancel within days. I’ve had some reservations that I can modify/cancel online and some that I can’t with no rhyme or reason. I can’t even see my reservations online and haven’t been able to for days. The system has been very glitchy, I think you’ll just have to call.

 

[Dug720]

I have had them that I could modify online, but cancellation has always required a call.

 

[Louie7080]

I have had them that I could modify online, but cancellation has always required a call.

I have modified a reservation before online, but don't even have that option this time. I've also cancelled online before but can't remember the time frame. Sounds like a probable glitch. My plans haven't shown up either much on the site when looking the last few days.

 

[ice cube]

I have had them that I could modify online, but cancellation has always required a call.

Yeah you got it right must call to cancel and if you booked your "room only" reservation online then you must cancel 6 days out otherwise its 5 days out

 

[SG131]

Yeah you got it right must call to cancel and if you booked your "room only" reservation online then you must cancel 6 days out otherwise its 5 days out

I canceled a room only reservation online about a month ago. So sometimes it does work. Not sure why.

 

[ice cube]

I canceled a room only reservation online about a month ago. So sometimes it does work. Not sure why.

With Disney's outdated software I wouldn't doubt it..

 

[georgina]

I have modified a reservation before online, but don't even have that option this time. I've also cancelled online before but can't remember the time frame. Sounds like a probable glitch. My plans haven't shown up either much on the site when looking the last few days.

I had that same issue last time I cancelled one online. I think eventually under my plans, if I scrolled down a bit, it lists the resort reservation under each day and for one of the later days of the trip there was a cancel link.

 

[Louie7080]

I had that same issue last time I cancelled one online. I think eventually under my plans, if I scrolled down a bit, it lists the resort reservation under each day and for one of the later days of the trip there was a cancel link.

That worked! I thought I had scrolled down to look at each day's plans earlier and didn't see those options, but this time I did so not sure if I was just not being observant or not before. Thanks! That saved me a call!

 

[Dean Marino]

.

 

[tnolan]

I just checked my reservation on MDE on the Microsoft Edge browser and fortunately it showed everything correctly. I guess it is just the luck of the moment, no set system as to when its down or up.