Just here to reiterate to people searching on
ShopDisney topic that cancelling is super hard to do. I placed an order right at 3am EDT/Midnight PDT, as a sale ended. All the screens I went through gave me the sale prices. Then once I submitted and got a confirmation email a minute later, the time stamp said 3:05am and the prices had reverted to non-sale amounts. I immediately emailed, and a few hours later, I called Customer Service (800-328-0368 at this writing). They said it was too late, my only choice was to return items. I couldn't believe that no one could honor the sale prices I was given when I confirmed my purchase OR cancel the order when I got back to them so quickly with the issue. I kept pushing, and they offered me a $10 gift card. But the difference in prices was closer to $25, so I declined. In the end, after being on hold several times, they were able to cancel a majority of my order, but one item (from a different warehouse?) couldn't be stopped and shipped later that day.
(I do credit the CM on the phone for reaching out to different departments and people to see what could be done.) I hate doing returns, and every website knows people hate doing returns, so I ended up with one full-price item.
So watch out for making orders as sales are ending, and know that whatever you order, be sure it's the right stuff, right size, etc., because their orders are near impossible to stop.
